T R O U B L E S H O O T I N G
Most issues with your washing machine can
be solved without a technician. Before calling
for service, check the following.
Machine Runs Too Long
Your machine is a combination washing machine and depending on load
size, fabric, and programs selected, could take as long as 2
1
/
2
hours to complete the program.
Washer does not work/light is not on.
Make sure power supply is securely in electrical outlet
Make sure door is closed securely (press inward on door handle)
Check main power supply and/or house breaker/fuse
Indicator light is on but unit does not work
Make sure door is closed securely (press inward on door handle)
Press On/Off button firmly
Check Program Knob to be sure it is on a program
Press start button
Make sure power supply securely in electrical outlet
Washer does not fill with water
Make sure door is closed securely (press inward on door handle)
Check home water supply and pressure
Make sure water faucet to machine is open
Check for obstructions in water hoses
Clean inlet filters between valves and water hoses
Washer fills and drains continuously
Make sure drain hose is at correct height (pages 4-5)
If draining into sink, make sure drain hose outlet is not under water
Washer does not drain and spin
Make sure drain hose is in correct position (pages 4-5)
Check for kinks and/or obstructions in drain hose
Clean detergent dispenser, if encrusted with residue or clogged
Check Coin Trap for obstructions, clean and reinstall. (page 5)
Load should be properly balanced for maximum water extraction
Use less detergent or low-suds detergent for front-loading washers
Washer vibrates and is noisy
Ensure that shipping bolts, spacers and grommets have been removed
(page 4)
Check that fabrics in tub are not tangled
Make sure machine is level and installed on a secure floor / platform (page 5)
Door will not open
For your safety, door remains locked for approx. two minutes after
completion of a wash program.
If the problem persists, call our Customer Care Center at
1-800-898-1879 for further assistance. When you call, have the
following information:
1) Appliance model number
2) Serial number of the machine (located on the inner door facing)
3) Purchase date
Why are soap suds seeping from the
outside door seal or detergent dispenser?
This is referred to as “over-sudsing”. Using proper amounts (1-2
tablespoons) of a low-sudsing, HE “High-Efficiency” powder detergent
and fabric softener to prevent over-sudsing.
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