• 6500-M User Manual
6
Troubleshooting
7.1
Firmware Checks
The configuration installation process uses two main light
sequences.
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Verify: The three lights on the right will go through
a flash sequence: left light on, center light
on, right light on, then each light turns off
in reverse. It will continue this back-n-forth
sequence as the Mako goes through its
verification phase.
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Install: The three lights on the right will go through a
similar flash sequence, but reversed: Right light
on, center light on, left light on, then each light
turns off in reverse. It will continue this back-n-
forth sequence until the file has been installed.
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‘configuration.zip’ installs successfully when the
Install light sequence finishes.
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If either the verification or installation was not successful
the lights will freeze. If 10 minutes has elapsed,
disconnect the Mako’s power, remove the USB key and
check to see if the file ‘configuration.zip’ is still on it – part
of a successful install is the auto-deletion of this file.
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In the unlikely event that the first try fails, reload
‘configuration.zip’ onto the USB key and repeat the
installation process.
Always remember to disconnect power from the Mako
before inserting or removing the USB key. If you
encounter any other difficulties, please contact your MSP.
7.2
Testing WAN Connections
DSL/Ethernet
Once your network is set, open a web browser on one of
your Mako-protected PCs and access one or two websites.
Your network may have been configured to use a
Payment Card Industry Data Security Standard (PCI DSS)
template. The default action of this template is to allow
access only to pre-approved websites. Consult your
network service provider if you are unable to access
business-critical websites.
Cellular Failover
If your Mako is configured for Cellular Failover, disconnect
your Primary WAN cable (DSL or Ethernet). The WAN light
( ) should turn from green to yellow ( ) over a period
of 2-5 minutes, depending on the complexity of your
network.
When yellow, try accessing a website or using a web
service like email.
Once tested, re-insert your Primary WAN cable. It will
take another similar period to re-establish your primary
connection. When the WAN light returns to green, failback
is complete.
If re-inserting your DSL or Ethernet WAN cable doesn’t
revert to your primary connection within 10 minutes,
call your MSP.
7.3
Makoscope
Makoscope is Mako Networks’ diagnostic reporting tool.
After configuring your network and opening a web
browser you may access Makoscope two ways:
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Entering the LAN address of your network into your
browser’s address field (the default URL for the Mako
is “192.168.[subnet number].254”, but variations
are common).
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Through the CMS. Login and go to:
Reports > Diagnostics >
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Makoscope
Of most importance is the colored text, indicating the
status of your connection. For more information on
Makoscope, see the Central Management System:
Setup & Configuration manual.
