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• 6500-M User Manual

 

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Welcome to the Mako System

Your Mako 6500-M is an integral part of an affordable 

and easy-to-use cloud-based network management 

service. The service offers bank-grade security. We call it 

The Mako System.
Designed for smaller businesses and distributed 

enterprises, the Mako System offers a secure solution for 

the entire network with centralized management across 

multiple sites. 

The Mako System consists of two parts; the Mako Central 

Management System (CMS) and a range of network 

appliances we simply call ‘Makos’. All Makos are managed 

from the CMS to deliver the powerful services of the 

Mako System. The CMS uses a standard web browser for 

configuration and reporting, providing enterprise-level 

control over your Internet connection and giving you 

freedom to manage and monitor your business network 

from anywhere.

1.1 

Box Contents

 

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One (1) Mako 6500-M network appliance

 

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Optional vertical stand with two (2) mounting screws

 

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Three (3) CAT-5 Ethernet cables

 

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One (1) USB key

 

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One (1) Region-specific power cord & 

12 V DC power adaptor

 

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Two (2) external cellular network antennas

 

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One (1) external Wireless antenna

 

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One (1) region-specific cable for phone lines

1.2 

Setup Requirements

All 6500-M models: Either an active and available WAN 

connection, through an Ethernet/Cable connection, DSL 

connection, or both.
6500-M Cellular models: an active and available 3G or 

4G/LTE-compatible cellular WAN connection, and a 

SIM card with an active account through an approved 

service provider.

Your Mako username, access code, and Mako CMS web 

address. If this information hasn’t already been emailed 

to you, contact your MSP for further instructions.

If you want more than one device sharing one LAN, you 

may need an Ethernet switch or hub. Switches and hubs 

allow multiple computers to use one LAN. We recommend 

Ethernet switches over Ethernet hubs as switches have 

an extra layer of address management, improving 

performance and security.

1.3 

Other Requirements

To operate the cloud-based Mako CMS, you’ll need:

 

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A computer with Internet access and a modern web 

browser. This computer doesn’t need to be on your 

protected network to configure the CMS – you can 

configure your network from anywhere around the 

world – but we advise caution, as remote configuration 

of your network from outside your network may be 

vulnerable to observation. In much the same way that 

talking about sensitive business information in a public 

café may lead to dire consequences.

1.4 

Locating your Mako

Choose a location for the Mako in a spot next to your LAN 

hub or switch and the incoming Internet connection. The 

location should be off the floor, out of direct sunlight, 

adequately ventilated and near a power outlet.

Cellular models only

Ideally, place your Mako in line-of-sight to a cellular tower.
Avoid placing your Mako appliance near devices that may 

cause radio interference with the cellular data signal, such 

as microwave ovens, cordless phones, etc. Things that can 

inhibit reception include washers, dryers, refrigerators, 

metal cabinets and especially any water-filled items, such 

as tubs of water, aquariums, water heaters, etc.
We advise operating cellular Makos out of immediate 

proximity (within 21 cm/ 8 in) to any person for extensive 

periods, in accordance with FCC regulations.

Summary of Contents for 6500-M

Page 1: ...ven the settings to your Managed Network Provider MSP They will pre configure your Mako before you receive it 2 Your login name access code and the URL for the Mako CMS have been emailed to you Your first action will be to set a password for your account 3 If you have difficulty accessing the Mako CMS please phone your Managed Service Provider with your Mako ID login name and other relevant detail...

Page 2: ...cess code and Mako CMS web address If this information hasn t already been emailed to you contact your MSP for further instructions If you want more than one device sharing one LAN you may need an Ethernet switch or hub Switches and hubs allowmultiplecomputerstouseoneLAN Werecommend Ethernet switches over Ethernet hubs as switches have an extra layer of address management improving performance and...

Page 3: ...orking Computer 1 POS Terminal Computer 2 Printer Backup Mako Mako 6500 M SIM Card for 3G or 4G LTE to DSL to Cable Ethernet Ethernet Switch A single LAN network protects all of these devices under the same rules and settings with individual routing parameters per device Examples only You may assign different appliances to any port on your Ethernet switch While smaller this two LAN network operate...

Page 4: ...gure in certain countries provided the ISP has default routing for your Mako to the Mako System If this is the case the procedure is the same as in Auto Connect Install For most DSL accounts firmware for your Mako s initial deployment must use a USB key one is enclosed with every Mako USB Key format Prior to 2014 only FAT 32 format USB keys were usable for configuration Now general media off the s...

Page 5: ...ed and click into place 9 2Configuring your cellular connection In most cases your cellular network settings will have been preconfigured by your Mako service provider But if you ve decided to add cellular connectivity after installation insert your SIM card login to the CMS and configure your cellular connection using the details provided by your service provider 1 Once you ve selected your Mako ...

Page 6: ... open a web browser on one of your Mako protected PCs and access one or two websites Your network may have been configured to use a Payment Card Industry Data Security Standard PCI DSS template The default action of this template is to allow access only to pre approved websites Consult your network service provider if you are unable to access business critical websites Cellular Failover If your Ma...

Page 7: ...ting Wireless will light if a service is being delivered by your Mako and LANs will light only if connected DSL Connection Sequence From power up to stable connection On power up POWER light on LAN lights flash INTERNET flashes during handshake operations WAN light on CMS light on Internet Connected CMS Not Found A successful ISP connection was made but the CMS wasn t able to be contacted Power an...

Page 8: ...Yellow Red Missing Boot Image No configuration file is present on the USB key All three lights flash simultaneously Green Green Red PPP Timeout Period to negotiate a PPP connection has lapsed WAN Yellow and ERROR lights flash alternately PPP Authentication Unable to verify Mako ISP credentials WAN Yellow and ERROR lights flash simultaneously SIM Not Present The SIM slot is empty or incorrectly ins...

Page 9: ... Specification Network Protocols PPP over Ethernet RFC 2516 PPPoE Electromagnetic Compliance EN55022 CSPIR 22 Class B EMC EN55024 CSPIR 24 Immunity FCC Part 15 Class B Wireless Compliance EN 300328 Safety Standards CB IEC 60950 EN 60950 AS NZS 60950 NZ Telecoms PTC 257 3G Environmental Lead free and RoHS compliant Firewall Stateful Packet Inspection Wireless Specification Channels 2 Supported Stan...

Page 10: ...ectrical stress This includes operation of the product outside the Operating Specifications of the product 4 Limitation of Remedy In the event a MAKO NETWORKS LTD product fails to perform as warranted MAKO NETWORKS LTD sole and exclusive liability and end user s only remedies for breach of this warranty shall be at MAKO NETWORKS LTD s option to repair replace or credit an amount not exceeding the ...

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