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7 Frequently Asked Questions (FAQs)
What is the maximum allowed memory capacity for the camera?
While up to 64GB may be functional, we guarantees only up to 32GB micro
SD Card “Class 10” rating as the maximum allowed capacity for the moment.
Why my camera freezes a lot?
If the camera freezes, you can use a pin to press on the reset button. You
may replace the memory card as in most cases it is related to the card. You
can contact us if the issue cannot be fixed at your end, we will seek possible
firmware update for you. If you received a faulty unit we can replace it for you.
How do I know the camera is recording?
You'll notice three changes when the camera is recording. 1) The blue light
on the top left of the unit will blink. 2) The round dot icon on the top left of the
display will flash red. 3) There is a counter on the top right of the display, and
the numbers will be increasing identifying how long the file has been
recording
Why
isn’t the video/picture clear?
* Go to Resolution Setting and make sure you choose the highest resolution.
* Make sure the lens film is removed prior to use.
* Make sure there are no fingerprints, dirt, or water on the lens, and clear the
camera lens using a piece of wet cloth on regular basis.
I cannot get to the settings menu?
Make sure the camera is not recording and press the top right button (
) to
get to the first setting screen. Repeat to get to the second screens.
What is “Loop Recording”?
All of our dash cams are currently utilizing the loop recording system. Loop
recording is when the camera automatically deletes the oldest dated files to
make room for new recordings i.e. the camera may be deleting recorded files
from last Tuesday when you’re driving on Sunday morning.
Why won’t the camera auto-start?
