MAHLE VOX-14HD, Operation Manual

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en | 4 | V0X-14HD | Warranty
1. Warranty
MSS One-Year Limited Warranty
(Applies only to equipment owned and operated in North
America)
During the One-Year Warranty period, MAHLE
Aftermarket Inc., Service Solutions (MSS) is solely
responsible for costs associated with parts and labor for
repairs needed due to defects in material and/or
workmanship. MSS is not responsible for the costs
associated with repairs needed due to improper use or a
lack of normal maintenance. MSS’s goal is to provide a
timely turn-around of the covered product requiring
warranty repair.
The Customer is responsible to ASSIST AND
PARTICIPATE with MSS Technical Support in the
over-the-phone diagnosis process of:
A) Determining that a legitimate failure has
occurred and that the complaint is not just
the result of inadequate training and/or
improper use that could be easily
remedied by over-the-phone instructions.
B) Determining the nature of the failure and
that it is reasonable for MSS Technical
Support to judge over the phone that the
failure is warrantable.
C) Determining the parts necessary to make
the repairs so that those parts can be
shipped via the appropriate expedited
method at the expense of MSS if the failure
is warrantable.
During the One Year Warranty period for failures that are
deemed by MSS to be warrantable, MSS is solely
responsible for providing Field Repair Service within a
reasonable period of time after a warrantable failure is
reported. Field Repair Service is generally available in all
areas within 150 miles of major metropolitan areas of the
US. A reasonable period of time will depend on the
location of the customer and the time of the year. MSS
maintains a large network of Service Providers in the US.
When Field Repair Service is needed, in most locations
near a major US metropolitan area, and during most
times of the year, a reasonable period of time for Field
Service is 24 to 48 hours after parts are received by the
Customer.
Since repair parts from MSS will normally arrive 24 to 48
hours after the Customer reports a failure, the Customer
may at his sole option and discretion, choose to make
the necessary repairs, with over-the-phone support from
MSS Technical Support so as to minimize downtime. In
such case, MSS will compensate the Customer or the
Customer’s employee as appropriate for the time
necessary to make repairs if the failure is covered by
warranty.
It is the Customer’s responsibility to maintain the MSS
Equipment according to instructions in the MSS
Operation Manual for the covered product as well as to
operate the equipment in a commercially reasonable
manner as generally described in the MSS Operation
Manual. MSS provides free Technical Support over toll-
free telephone lines in the US to assist the customer in
this regard for the life of the covered product.
The Customer should review the legal Warranty
Disclaimer for more details of coverage and limitations.
Ancillary accessories such as Refrigerant Identifiers,
Leak Detector Lights and Leak Detectors must be
returned to MSS for repair or replacement with a new or
refurbished unit, at MSS’s sole discretion, in case of a
warrantable defect.