5 Troubleshooting tips
If the unit does not perform properly when operated as instructed in this manual,
Please check the following Troubleshooting tips and all connections once before calling for service.
Power
No power
●
Make sure that the AC outlet supplies the proper voltage, plug another
electrical appliance into the AC outlet to ensure that the AC outlet
operates normally.
●
If a power failure occurs, unplug the AC power cord for 1 minute to
allow the unit to reset itself.
Remote
Remote control keys or remote itself does not work.
●
Do NOT press more than one key at the same time.
●
Ensure that no keys on the remote control are depressed and move
freely.
●
Re-insert or replace the AAA batteries with their polarities (+/–) as
indicated on the remote control battery area.
●
When there is an infrared-equipped device near this unit, it may
interrupt the remote control signal from this unit.
●
Make sure that nothing is blocking the unit's remote control sensor
and the remote control is pointed at this remote control sensor.
●
Press and hold any key on remote control toward a digital or cell phone
camera. The remote control is working if you confirm a flashing
infrared light through the camera. Some dual camera cell phones may
have an IR filter in one or both of the cell phone cameras.
Universal remote control does not work properly.
●
Refer to the Owner’s manual of the universal remote control for the
MAGNAVOX code.
Picture
Power is on but no screen image.
●
Check whether the connection for the antenna, cable or set-top box
is connected correctly.
●
Check whether all the cables to the unit are connected to the correct
output jack on your separate device like Blu-ray disc / DVD recorder.
●
Make sure that the selected input mode is connected to the working
input jack.
●
Check if your computer is NOT in sleep mode when the input mode
on this unit is in PC mode. Tap any key on the computer keyboard to
wake it up.
No color
●
Adjust
Color
in
Picture
settings.
L
p. 7
Picture poor, sound OK
●
Electrical interference from nearby appliances may affect picture
quality.
●
Adjust
Contrast
and
Brightness
in
Picture
settings.
L
p. 7
●
For the best picture quality, watch “High Definition” wide screen
programs. If the HD content is not available, watch “Standard
Definition” programs instead.
You see pixelation on the screen.
●
When the capabilities of the unit exceed the capabilities of the digital
broadcasting, the signal will be increased to match the capabilities
of the display on the unit. This may cause pixelation, noise or trash.
Unusual picture appears and the TV does not operate.
●
Press the power key first. If it does not solve the problem, then press
the keys on the remote control in the order shown below to change
the unit to the live mode.
SLEEP
L
PICTURE SIZE
A
L
K
L
H
L
I
L
B
Sound
No sound, distorted sound or incorrect audio sound is heard when using
the HDMI-DVI connections.
●
Make sure that the analog audio signals from the HDMI-DVI device
are connected to the analog audio input L/R jacks. Refer to
For PC
Input signal
L
p. 8
●
When using Component analog video, Composite analog video or
HDMI-DVI make sure that the analog audio (L/R) connectors are
mounted into the audio (L/R) input jacks.
Sound intermittent or no sound.
●
Check if the audio cable is connected into the unit correctly.
You switch to a different input and the volume changes.
●
This unit will memorize the volume level from the last time you
adjusted it.
●
If the volume of the sound from another device is higher or lower, then
the loudness will change.
●
Make sure
Auto volume leveling
is set to on.
L
p. 8
Although audio is output through an external amplifier, Voice guide is
not output.
●
By configuring Digital output format (
L
p. 8
) to PCM, audio with Voice
guide will be output through the external amplifier.
Picture & Sound
No picture or sound
●
View other TV channels. The problem might be limited to the
broadcasting station or weak signal strength.
●
Unplug the AC power cord and wait for about 1 minute, then plug the
AC power cord and turn on the unit again.
●
Autoprogram must be completed when you set up the unit for the first
time or move it to a location where previously unavailable channels
are broadcast.
●
The selected channel cannot be viewed by the
Child and ratings
lock
setting.
L
p. 9
●
The unit requires some kind of input signal. A digital indoor antenna
(VHF / UHF), a digital external antenna (VHF / UHF) or an RF coaxial
cable from your wall or set-top box signal (HDMI, CoAudio
or Composite [Video+Audio]) needs to be connected to the unit.
Adjusted picture or sound settings are not the same (memorized) every
time the unit is turned on.
●
You must set to
Home
in
Location
.
L
p. 10
(Otherwise, the settings
you adjusted will not be memorized after the unit goes into standby
mode.)
You see a distorted picture or hear an unusual sound. (Analog TV - NTSC
signal)
●
You may be getting NTSC (Analog) TV signal (not HDTV signal)
interference from electrical appliances, automobiles, motorcycles or
fluorescent lights.
●
Try moving the unit to another location to see if this is the cause of
the problem.
Ghosts, lines or streaks in picture. (Analog TV- NTSC signal)
●
Electrical interference from nearby appliances may affect picture
quality.
Child and rating lock
PIN code does not work.
●
If a power failure occurs for longer than 10 seconds the child lock
setting is retained, but the PIN code is set to the default code 0000.
Refer to
Child and Ratings Lock
.
L
p. 9
Screen
You switch to a different input and the screen size changes.
●
This unit will memorize the viewing mode from the last time you used
those particular input modes.
The display image does not cover the entire screen.
●
If you are watching TV or using the Composite video, Component video
or HDMI with 480i input, press
PICTURE SIZE
A
repeatedly to switch
to various screen modes.
Closed captions
Closed captions are displayed as a white box. No closed captions are
displayed in the closed captions-supported program.
●
Interference from buildings or weather conditions may cause closed
captions to be incomplete if watching analog TV signals.
●
Broadcasting station may shorten the program to insert
advertisements.
●
The closed captions decoder cannot read the information of a
shortened program.
●
Closed captions that are delayed a few seconds behind the actual
dialog are common for live broadcasts. Most captioning production
companies can display a dialog to maximum of 220 words per
minute. If a dialog exceeds that rate, selective editing is used to
insure that the closed captions remain up-to date with the current
TV screen dialog.
Black box is displayed on the TV screen.
●
The text mode is selected. For closed captions, select
CC-1
,
CC-2
,
CC-3
or
CC-4
.
L
p. 9
●
If connected to a Blu-ray / DVD device then closed captions are part
of its video signal and is only controlled through this device's menu
or remote control. Remove the TV closed captions mode.
O
Note(s)
●
The LCD screen is manufactured to provide many years of useful
life. Occasionally a few non active pixels may appear as a fixed point
of blue, green or red.
This is not to be considered a defect in the LCD screen.
●
Some functions are not available in specific modes, but this is not
a malfunction. Read the description in this manual for more details
on correct operations.
11
English
