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WARRANTY RETURNS (USA ONLY)
To obtain warranty service, a Return Material Authorization (RMA) number must first be obtained from
MAGMATIC. It is the Customer’s responsibility to provide product proof of purchase and serial num-
ber by acceptable evidence such as an invoice copy or an approved MAGMATIC Extended Warranty
Certificate (“EWC”) and any relevant maintenance records at the time warranty service is sought.
Failure to provide acceptable evidence of product proof of purchase or EWC and any relevant mainte-
nance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data, and
safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn doors, lenses, hoses,
nozzles, rack mounting hardware, etc.), must be boxed using the original and/or suitable packag-
ing materials (double-box and foam) that provides ample product protection for ground and/or air
freight transit, and must be shipped freight pre-paid and insured to MAGMATIC in Los Angeles, CA or
a MAGMATIC Authorized Service Center. The RMA number must be clearly written on the outside of
the return box, and a brief description of the problem and the RMA number must be documented and
included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside of the
package will be refused and returned to the shipper at the Customer’s expense. Products returned for
warranty service, which are received damaged due to inadequate and/or improper packaging and/
or due to damage caused by the shipping carrier, may incur additional repair charges before warranty
service begins and/or may void this warranty. If any product accessories (included and/or optional) are
shipped with the product, MAGMATIC and/or the MAGMATIC Authorized Service Center shall have
no liability what so ever for the loss and/or damage to any such accessories, nor the safe return thereof.
If the requested warranty repairs or service (including parts replacement) are within the terms of this
warranty, MAGMATIC will pay return ground transportation shipping charges to a single designated
point within the United States.
