Magma PCIHIF64LP Installation Manual Download Page 19

M A G M A  

Chapter 4     Troubleshooting               11  

Chapter 4     Troubleshooting 

Identifying the Problem 

 

The PCI to PCI Expansion System is correctly displayed as a 

“PCI 

standard PCI-to-PCI bridge”

. When connected and functioning 

correctly, this Expansion System will be displayed as follows: 

 

If the above Device Manager image is not what you are seeing when 
you verify your installation, you may want to try the following 
troubleshooting steps to help you locate and resolve your installation 
issues - without having to call Technical Support.  

 

NOTE 

Remember that the 13 Slot chassis will display an extra bridge. 

 

 

 

Summary of Contents for PCIHIF64LP

Page 1: ...Host Card Installation Guide PCI to PCI Interface Model PCIHIF68 Model PCIHIF64LP...

Page 2: ...nical optical or otherwise in whole or in part without prior written consent from Mobility Electronics Inc Limitation of Liability Information presented by Mobility in this guide is believed to be acc...

Page 3: ...Attach Power and Expansion Cable s 3 Apply Power Correctly 4 CHAPTER 3 VERIFY INSTALLATION 6 Windows 2000 and XP 6 Using the Device Manager 6 Mac OS X 8 CHAPTER 4 TROUBLESHOOTING 11 Identifying the Pr...

Page 4: ...M A G M A ii Table of Contents...

Page 5: ...ion if necessary The corresponding Expansion Chassis User Guide provides similar information for your Magma expansion chassis This guide is divided into the following parts Chapter 1 Provides General...

Page 6: ...e following step from causing injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most s...

Page 7: ...s that could interfere with other electronic equipment in the area of your system WhenWorkingInsideaComputer Before taking covers off a computer perform the following steps 1 Turn off the computer and...

Page 8: ...isk of damage to components Mobility strongly encourages you to follow proper ESD procedure which can include wrist straps and smocks when servicing equipment You can also take the following steps to...

Page 9: ...for both full and half sized PCI cards 2 Slot 4 Slot 7 Slot and 13 Slot The expansion chassis s are fully compliant with the PCI Local Bus Specification Pre InstallationInformation Before using the MA...

Page 10: ...ntation After the host computer is off and all power cords disconnected remove the cover and insert the PCI host card into an appropriate vacant PCI slot by gently pushing the card until it is firmly...

Page 11: ...ld the card to the bracket Be sure you are using proper ESD procedures when completing this action For more information on installing PCI Cards please refer to your computer s user manual or system do...

Page 12: ...r cable to your expansion system using instructions contained in the Expansion Chassis User Guide Turn on the power to the expansion system first and then the host computer ApplyPowerCorrectly You mus...

Page 13: ...1 03527 00 includes a voltage switch in the top right corner of the board that may need to be adjusted for proper installation It is an easy process to determine if the voltage switch needs to be adju...

Page 14: ...and turn it on before you can verify the MAGMA PCI Host Card installation See your Expansion Chassis User Guide for information on how to connect and power up your Expansion System Windows2000andXP T...

Page 15: ...the words PCI Bridge or something similar You should now see the PCI Standard PCI to PCI bridge immediately below it When installed correctly you will see two PCI to PCI Bridges below your system s P...

Page 16: ...is followed by the host computer Next try to verify the installation again as shown above If you are still having problems review Chapter 4 Troubleshooting before contacting Mobility Technical Support...

Page 17: ...the expansion chassis will appear behind the pci bridge device If your Magma Expansion System uses a 13 Slot backplane the Apple Profiler will display three bridges instead of two as shown above MAC O...

Page 18: ...first then the expansion chassis and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection Then restart the MAGMA expansion chassis followed by the computer...

Page 19: ...and functioning correctly this Expansion System will be displayed as follows If the above Device Manager image is not what you are seeing when you verify your installation you may want to try the foll...

Page 20: ...er On and Off correctly when rechecking and testing your installation If you are still having problems try these simple troubleshooting steps The Device Manager Shows a Bang My Computer Can t Find the...

Page 21: ...assis first and then the computer then try these additional troubleshooting steps Try moving the Host Card to a different PCI slot Double check the expansion cable to ensure it is connected correctly...

Page 22: ...urer for updated drivers If all else fails contact Technical Support for further assistance On the Bridge If you receive error code 12 on the first PCI to PCI Bridge call Technical Support 12 On the P...

Page 23: ...ll cable connections If the error code remains try another PCIe slot If you still have the error call Technical Support Other Codes For all other error codes call On the PCI to PCI Bridge Technical Su...

Page 24: ...owing information 1 Name 2 Company Name 3 Phone Number 4 Fax Number 5 Email Address 6 Model Number 7 Serial Number 8 Computer Make 9 Computer Model 10 Operating System and Version 11 Make Model of PCI...

Page 25: ...ould have a log file extension To create the log file follow these instructions 1 Locate a file called dbgview exe on the MAGMA CDROM 2 Double click on the file dbgview exe 3 While the dbgview screen...

Page 26: ...n purchase an inexpensive license from APSoft for use beyond the evaluation period PCIScope has proven to be extremely useful when verifying and debugging configurations involving the MAGMA PCI Expans...

Page 27: ...should save this data as a file on your computer Please include your name and date as part of the file name with an extension of bpd This file should be included as an attachment when submitting a Tec...

Page 28: ...ep the packaging from the original shipment of your MAGMA product However if you return a product to MAGMA for warranty repair replacement or take advantage of the 30 day money back guarantee you will...

Page 29: ...les Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause...

Page 30: ...M A G M A 22 Appendix A Compliance...

Page 31: ...M A G M A...

Page 32: ...Manual P N 09 09911 01 Rev A Mobility California Inc PCI Expansion Products 9918 Via Pasar San Diego CA 92126 USA Phone 858 530 2511 Fax 858 530 2733 www magma com...

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