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Magma Debug Utility
Occasionally, Technical Support may request Windows users to
produce and email a Magma debug log file to help them resolve your
problem. This file should be included as an attachment when submitting
a Technical Support request at
www.magma.com/support
.
1. Locate a file called
dbgview.exe
on the Magma CDROM.
2. Double-click on the file
dbgview.exe
3. While
the
dbgview
screen is open, locate and double-click on
a file called
dump.exe
on the Magma CDROM.
4. Switch back to the
dbgview
screen, which is now filled with
data.
5. Save the file and include it as an attachment when submitting a
Technical Support request.
Include your Name and
the Date the log was
created in the file
name. Then email it to
Technical Support.
Use the “Save as type” drop-down arrow to select a file type of (*.LOG).
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