www.magicard.com
RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL
Page 27 of 33
15. Warranty
UltraCover
plus™
Extended Warranty & Loaner Service
If you purchased your Magicard printer in North America or the EU, you should be covered by our free
three year UltraCover
plus
™ extended warranty and loaner program. Outside of these territories our
standard one year limited warranty applies (See Below)
Ultra will:
•
Replace a failed printhead without charge whatever the cause of failure (provided Ultra consumables have been used
exclusively).
•
Repair a failed printer without charge.
•
Provide a loan unit on request to replace a printer returned for repair.
•
Pay for all shipments to the customer.
You must:
•
Keep this warranty information in a safe place.
•
Contact the service line above if you have a problem.
•
Promptly ship to Ultra:
-
A failed printhead for replacement.
-
A failed printer for repair.
-
A loan printer when your unit is returned.
-
Pay for all shipments to Ultra.
Making a Claim
a).
If your product is exhibiting a problem and is covered by UltraCover
plus
, FIRST contact our Technical Support team for
troubleshooting. The phone number is listed below.
b).
If Technical Support cannot solve the problem and your product is defective, a Manufacturer’s Return Authorisation Number
(MRAN) will be issued to you. Please have the product’s model and serial number ready for warranty verification. (See label on the
rear of the printer).
c).
Once it has been verified that you product is covered by UltraCover
plus
, please ensure the consignment address is forwarded before
1pm so that there is no delay in shipment of a loan printer if required.
d).
On receipt of the loan unit, please ship the defective product to your Magicard Service Center promptly to avoid rental charges for
the loan unit. Retain all necessary items for your with the loan unit.
e).
The product should be securely packed in its original packaging with a description of the problem and quoting the MRAN number.
Please also mark the MRAN number on the outside of the shipping carton.
f).
If your defective unit is not receiver within one week of the loan machine being dispatched from Ultra, a rental charge will apply.
g).
Once your product has been repaired it will be shipped back to you. On receipt, please return the loan unit promptly. After a period
of one week, unless agreed in writing by Ultra, a rental charge will become payable.
h).
Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the responsibility of
the customer. Ultra will pay freight costs to ship the loan unit out and to return the repaired item. If your printer is not covered by
UltraCover
plus
, it may still be covered by our standard 12 month warranty
