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22

Troubleshoots

Trouble

Possible Causes

Recommendations

Liquid dropped on Cartridge 
carrier or Tip carrier

Suction leakage, due to damaged or worn out 
O-rings

Please refer to system test and check if the liquid level is the 
same throughout tips.

Wrong liquid quantity moved

1. Suction head might be bent.
2. Worn out O-ring
3. Reagent is stored for too long.

1. Check suction head.
2. Please refer to system test and check if the liquid level is 
the same throughout tips.
3. Renew your reagents.

Liquid level floods over tip filter

1. Wrong sample materials.
2. Wrong sample tubes.

1. Please refer to MagCore® kit manual.
2. Please use the provided sample tubes.

No piercing

V motor or connector is not working normally. Restart the system. Please contact technical support if the 

problem persists.

No axis movement

Motor or connector is not working normally.

Restart the system. Please contact technical support if the 
problem persists.

Summary of Contents for HF48

Page 1: ...tallCartridge 7 TouchPanelandUserInterface 8 Main Menu 8 PanelFunctionalArea 8 EmergencyStopandWarning 9 Start 10 LoadProgram 11 SavePrograms 12 DeletePrograms 12 Update Program Files 13 EasyMaintenan...

Page 2: ...erSources Thisproductshouldbeoperatedonlyfromthetypeofpower sourceindicatedonthelabel Ifyouarenotsureofthetypeofpowersupplyat your lab consulttheseller or local power company For products intended to...

Page 3: ...ationParameters OperationEnvironment Applications Whole Blood DNA Viral Nucleic Acid DNA RNA 200 l 400 l 1200 l Plasma and Circulating Cell Free DNA 1200 l Tissue Genomic DNA Plant Genomic DNA Bacteri...

Page 4: ...Tip TipHolderSet X50 ElutionCarrier X1 CartridgeCarrierB X1 CartridgeCarrier A X1 Tip Carrier B X 1 TipCarrierA X 1 PowerCord X 1 Lubricant X1 O Ring X24 Systemtesttoolsshouldbekeptincleanplacesandth...

Page 5: ...Shutter Leveling Glides four legs Fixed Knob on the Top Cover of Part Chamber SystemOverview Cooling Fans Power Switch and Plug Power Switch red Light Switch green Part Chamber Maintenance Cover Stat...

Page 6: ...on close to outlets and leave sufficient space for system installation and heat dissipation Pleaesuse theleveling glidestofine tune theelevationlevel System Height 160 cm System Depth 80 cm System Wid...

Page 7: ...etheelevation Remembertotightenthescrews Cutthefixationbeltandclosethetopcoverofpartchamber Cutthefixationbeltsontheracks Pluginthepowercordandturnonthemainpower Turnonthepowerandthesystemwillstartini...

Page 8: ...areaA Carrierofarea B canonly be used in area B Incorrect usemay causesystem error Install Cartridge Install Tipand SampleTube InsertTipsandSampleTubesintotheslotsintheTipCarrier Then placetheTipCarr...

Page 9: ...m Load frequently used programs stored by user Maintenanceandothertestfunctions Basicmaintenance UVsterilization and systemtests Systemtime Systemstatus Basicsysteminformation serialnumber errormessag...

Page 10: ...2 Resume Thesystemwillstopalloperations immediatelyifthefrontdoorisopened SelectContinuetoresumetoprevious operationsorAborttoendalloperations PressStopkeytostopalloperationsimmediately incaseofemerge...

Page 11: ...ratethesystemifthe parametersarecorrect PleasepressNotomodifyincorrect parameters Youmaymonitortheextractionprogressandchecktheremaining timeonthescreen ThesystemwilldisplayCompletepageafter completio...

Page 12: ...arecorrectandpressYes Please select Cartridge Code Please select Channel NextStep NextStep Load Program Youcansavefrequentlyusedprogramswithnamesyoupreferforyour convenience PressLoadProgramtoenterthe...

Page 13: ...ktomodify Confirmiftheparametersarecorrect EnterthenameyouwanttosaveandpressEnter SavePrograms Please select Channel Youmaydeleteyoursavedprogramaswell PleasepressLoadProgramstoenterStoredProgramspage...

Page 14: ...neby users Theseitemsincludesterilization cleaning systemtests errormessage report etc Usersmustperformtheseitemsregularlytoensurethatthesystem canfunctionnormally UpdateProgram Files UV Sterilization...

Page 15: ...rings PressFinishafterapplyinglubricant ReplaceO Rings SelectCleanPiercingNeedlesandpressSTART Pleaseprepareacottonpaperwith70 alcoholtoclean Clean PiercingNeedles NextStep NextStep NextStep NextStep...

Page 16: ...ipssmoothly Ifyes pressNext Ifyou findanytipstuckinitstipholder pressAborttostopthetestand replacethetip tipholder Runthetestagainandiftheproblem persists contactyourlocaldistributorfortechnicalsuppor...

Page 17: ...mparewiththevalueonyourthermometer toseeiftheyarethesame PleasepressStopifyouwanttostopthetest HeaterTest Thisfunctionisforthesystemtoreturntipstotheiroriginal locationsafteremergencystoporoperationin...

Page 18: ...ostopifyouwanttostopsterilization UV Sterilization OpenthetopcoverofthePartChamber ReplacetheoldUVlampwithanewone SelectStatusinthemainmenuandpressUVTimeResetkeyto resetthehoursofUVlamp Pleasetesttose...

Page 19: ...sfunctionifyouneedtoraiseor lowerthedrippan Refertothepage7forcorrespondinglocationsofoperationareas SelecttheareayouwanttomoveupordownandpressStart Itwill stopautomaticallywhenthemotormovestoend Movi...

Page 20: ...ce com Selecttheitemsyouwishtochange EntersettingvalueandpressEnter SystemTiming Setting YearSetting MonthSetting DaySetting 12or24hourdisplayformat MinuteSetting HourSetting NextStep NextStep Setup Y...

Page 21: ...videthefilefor engineerstodetermineandsolveerrorsinthesystem Systemdate Systemtime Machineserialnumber PLCversion UIversion UVlampoperatingtime UVlampoperatingtime Errormessagelistoutput NextStep Next...

Page 22: ...ied for replacement Using fuses with higher amps maycausedangerofburning ReplaceFuses Others Youcanusethebarcodescannertoinputyoursample scodeinto thetestreport Select BarcodeScan functionandenter Bar...

Page 23: ...rtoolong 1 Checksuctionhead 2 Please refer to system test and check if the liquid level is thesamethroughouttips 3 Renewyourreagents Liquidlevelfloodsovertipfilter 1 Wrongsamplematerials 2 Wrongsample...

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