83 Maestro E200 Series
www.maestro-wireless.com
18.4 Support
There are several resources available to you for support and troubleshooting
of your Maestro product or for resolving configuration difficulties at
Maestro‟s
support website,
http://support.maestro-wireless.com/knowledgebase.php
.
Try these troubleshooting steps to eliminate your problem. After working
through these steps and if your problem is not solved, please send a ticket to
Maestro support team.
Fill out an Online Support Request via:
http://support.maestro-
wireless.com/index.php?a=add
. You will need to create a user account if one
is not already set up.
When submitting a support request, please include a copy of the
System Log
file from the unit‟s and the
configuration files
. This will greatly improve the
quality of the initial response you receive. Without this file, it is often very
difficult for the support team to provide accurate answers to your queries.
To create a copy of the system login on your router and go to
Status >
System Log.
Select the entire log, copy it and paste it on a new document file .
To generate an archive of your configuration go to
System > Backup / Flash
Firmware,
under the Actions tabs click on
Generate archive.
