Product User Guide
8
Still Need Help?
For additional troubleshooting information, contact the MadgeTech Customer Support Team
at (603) 456-2011 or [email protected].
Troubleshooting
Troubleshooting Wireless Transceiver Problems
Check that the software properly recognizes the connected RFC1000-IP69K wireless transceiver.
If the wireless data logger is not appearing in the
Connected Devices
list, it may be that the
RFC1000-IP69K is not properly connected.
1.
In the MadgeTech 4 Software, click the
File
button, then click
Options
.
2.
In the
Options
window, click
Communications
.
3.
The
Detected Interfaces
box will list all of the available communication interfaces. If the RFC1000-
IP69K is listed here, then the software has correctly recognized and is ready to use it.
Check that Windows recognizes the connected RFC1000-IP69K wireless transceiver.
If the software does not recognize the RFC1000-IP69K, there may be a problem with Windows or the
USB drivers.
1.
In Windows, click
Start
, right-click
Computer
and choose
Properties.
2.
Select
Device Manager
in the left hand column.
3.
Double-click on
Universal Serial Bus Controllers
.
4.
Look for an entry for
Data Logger Interface
.
5.
If the entry is present, and there are no warning messages or icons, then windows has correctly
recognized the connected RFC1000-IP69K.
6.
If the entry is not present, or has an exclamation point icon next to it, the USB drivers may need
to be installed. These are available on the software flash drive included with the RFC1000-IP69K,
and on the MadgeTech website.
Ensure that the USB end of the RFC1000-IP69K is securely connected to the computer.
1.
Locate the USB-A plug of the RFC1000-IP69K.
2.
If the cable is connected to the PC, unplug it and wait ten seconds.
3.
Reconnect the cable to the PC.
4.
Check to make sure that the red LED is lit, indicating a successful connection.
Summary of Contents for RFC1000-IP69K
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