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1.  General Notes

This document contains important information on the design, assembly, commissioning, operation and 
maintenance of the INSTINCT system by MACO. Please carefully read this information before starting 
any relevant work tasks. Since this document also contains important information for the end user, it is  
mandatory to hand it over to the end user during delivery of the door element and to point out the  
importance of this information. The manufacturer of the door element is responsible for ensuring the  
requirements listed here.

The current version of our General Terms & Conditions can be found in the downloads area of the MACO 
website (

https://www.maco.eu/de-AT/AGB-EKB

).

2.  Product Liability

In accordance with the manufacturer‘s liability for their products as defined in the Product Liability Act, 
the following information must be observed and handed over to the client and the end user. Failure to 
comply with this requirement relieves MACO of any liability.

Improper assembly, misuse or unusual use, the use of system accessories not expressly approved by 
MACO, modifications or repair work not expressly approved by MACO may lead to malfunctions and 
must be avoided. Any measures, which are not expressly approved by MACO result in the loss of all  
liability, warranty and, if necessary, separately agreed warranty claims.

3.  Product description and definition

The INSTINCT system by MACO is a mechatronic locking system for installation in private houses,  
apartments and side entrance doors. The locking system is unlocked exclusively electronically.  
An electronic access control system is recommended for triggering the release signal from the outside. 
With the INSTINCT App, it is possible to unlock the door comfortably via smartphone or alternatively 
with other technologies such as biometric or code-based access solutions. From the inside, an intuitive, 
easily understandable, opening option by push-button is recommended.

4.  Intended use

When planning projects with doors equipped with the INSTINCT by MACO system, please pay attention 
to MACO‘s design specifications as well as the relevant international and country-specific requirements 
in the respective laws, regulations, standards and guidelines.

During the project planning, please pay particular attention to the following specifications or 
restrictions:

 ›

the locking system is designed for installation in vertically installed front doors, apartment and side  
entrance doors. These can be made of PVC, timber, aluminium or steel as well as combinations  
thereof.

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For installation situations where there is a potential risk to life and limb in case of a possible  
malfunction, a regular (at least 1x monthly) functional check of the INSTINCT system is  

recommended. In addition, it is recommended to provide an alternative access to the residential  
property (e.g. via a side or basement entrance).

 ›

The locking system is not intended or approved for use in escape routes, emergency exits, smoke or 
fire doors or potentially explosive environments.

 ›

The locking system is not suitable for use in rooms with high dust formation, corrosive atmosphere, 
high electrostatic charge or wet rooms.

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The locking system is not suitable for use in doors made of acidic wood (e.g. Accoya).

 ›

The locking system is not suitable for absorbing of, or compensating for deformations, beyond 
the industry standard of a maximum level of 4 mm, of the door leaf, or changes in the weather seal 
closure due to improper assembly of the door leaf, temperature fluctuations or direct sunlight. Such 
deformations may impair or prevent proper locking or unlocking of the locking system and may result 
in the door not being able to be locked or opened.

 ›

Please note that the operation of the INSTINCT system by MACO requires a permanent, reliable 
electrical power supply. Without a power supply, there is no possibility to unlock the locking system 
manually or without power (e.g. by means of a locking cylinder). The INSTINCT system by MACO may 
only be operated with the power supplies provided for, tested and approved for this purpose. These 
are designed for an input voltage of 220-240V / 50-60Hz and are available from MACO.

 ›

In order to further reduce the risk of malfunctions, it is recommended to supply the door via your own 
circuit or to secure it with your own automatic safety system.

 ›

Should there still be a short-term power failure, an additional, optionally available, uninterruptible  
power supply can be provided for the INSTINCT system by MACO. This ensures trouble-free operation 
for a bridging period of at least 12 hours by means of an energy storage, provided that no other third-
party systems (e.g. finger scan, keypad, etc.) are supplied. MACO strongly recommends that you use 
this optionally available component for each door to be equipped with the INSTINCT system by MACO.

Please note the following instructions during assembly:

 ›

The assembly and installation of the INSTINCT system by MACO requires special care and may 
therefore only be carried out by expert, trained personnel in accordance with the specifications of 
the assembly instructions. MACO assumes no liability or guarantee for damages caused by incorrect 
assembly.

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Obviously damaged components, in particular damaged or worn cables or damaged or dirty  
connectors, can interfere with the reliable operation of the INSTINCT system by MACO or cause the 
system to fail. Therefore, only components that are in perfect condition may be installed.

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Locking components and striker plates must, in principle, be mounted in the correct position in 
accordance with the specifications of the assembly instructions. To a limited extent, the striker plate 
allows for a three-dimensional adjustment of the locking function to compensate for manufacturing 
tolerances and ensure reliable, friction-free function.

 ›

After installation, the proper functioning of the INSTINCT system by MACO must be checked using 
the assembly instructions provided by MACO. 

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