9
CARE AND
MAINTENANCE
Your Mackie loudspeakers will provide
many years of reliable service if you follow
these simple guidelines:
• Avoid exposing the loudspeakers to
moisture. If they are set up outdoors, be
sure they are under cover if you expect
rain.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the loudspeakers in a cold
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a damp cloth with a mild soap
solution to clean the cabinets. Avoid
getting moisture into any of the open-
ings of the cabinet, particularly where
the drivers are located.
4. Pack the loudspeaker in its original
package, including protective wrap,
endcaps and box. This is very impor-
tant.
Do not use styrofoam peanuts!
When you call for the RA number,
please let Tech Support know if you
need new packaging. Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
7. Ship the loudspeaker to us. We recom-
mend United Parcel Service (UPS). We
suggest insurance for all forms of
cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072
8. We’ll try to fix the loudspeaker within
three business days. Ask Tech Support
for the latest turnaround times when
you call for your RA number. We
normally send everything back prepaid
using UPS BLUE (Second Day Air).
However, if you rush your loudspeaker
to us by Next Day Air, we’ll treat it in
kind by shipping it back to you UPS
RED (Next Day Air). This paragraph
does not necessarily apply to non-
warranty service.
