39
Day&Night Color CCD Camera
Warranty
Troubleshooting
38
Day&Night Color CCD Camera
If you have trouble operating your camera, refer to the following table.
If the guidelines do not enable you to solve the problem, contact an authorized technician.
The camera is not
working properly
Nothing appears
on the screen
The image on the
screen is dark
The image on the
screen is dim
In the setup menu,
'AUTO' mode does
not activate.
The color of the
picture is not
matched.
The contrast on
the screen is too
weak.
The image on the
screen flickers
The image on the
screen is distorted
Check that you have properly connected the camera to an appropriate power source.
Check that the power cord and line connection between the camera and monitor are
fixed properly.
Check that the DC/VIDEO selection switch on the rear of the camera is set to a proper
position according to the type of your auto iris lens.
Check that you have set to proper iris level in the setup menu when you use the DC
auto iris lens.
Check that you have set to proper brightness level in the 'ESC' mode when you use the
Manual iris lens.
Check if the lens is stained. If dirty, clean the lens with soft, clean cloth.
Check that you have properly set the 'Gain' feature under the setup menu. Set the
feature to 'AGC'.
Check that you have properly set the 'White Balance' feature under the setup menu.
Adjust the contrast feature of the monitor.
If the camera is exposed to too strong light, change the camera position.
Is the camera facing to direct sunlight or fluorescent lighting?
Change the camera position.
Check that the DC/VIDEO selection switch on the rear of the camera is set to a proper
position according to the type of your auto iris lens.
Check that the power frequency is proper in 'Sync'.
If the power frequency is not proper, the linelock synchronization mode cannot be used
Set the 'Sync' mode to 'INT' mode.
NTSC Model's power frequency in LL mode:60Hz
PAL Model's power frequency in LL mode:50Hz
Problem
Solution
Mace will repair or replace, without charge, any merchandise proved
defective in material or workmanship for a period of one year after the date
of shipment.
Exceptions to this warranty are as noted below:
Mace will warrant all replacement parts and repairs for 90 days from the date
of Mace shipment. All goods requiring warranty repair shall be sent freight
prepaid to Mace, Fort Lauderdale. Repairs made necessary by reason of
misuse, alteration, normal wear, or accident are not covered under this
warranty.
Mace assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Mace’s
liability for any claim, whether based on breach of contract, negligence,
infringement of any rights of any party or product liability, relating to the
Products shall not exceed the price paid by the Dealer to Mace for such
Products. In no event will Mace be liable for any special, incidental or
consequential damages (including loss of use, loss of profit and claims of
third parties) however caused, whether by the negligence of Mace or
otherwise.
If a warranty repair is required, the Dealer must contact Mace at (877) 585-
6223 or (954) 585-6223 to obtain a Repair Authorization (RA) number, and
provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Mace invoice
number
3. Details of the defect or problem
MACE Security Product Warranty
