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50

ERROR AND FAULT CODE

Warning and Error Codes

A Warning code appears when a failure has been detec-

ted. After displaying a Warning code for 30 seconds, the washer will attempt to resu-
me the cycle. If the failure persists, the Warning code will be shown once again. If
the washer is able to resume the cycle on its own, Warning code will disappear from
the display and NO SERVICE IS REQUIRED.

After 3 unsuccessful attempts to resume the cycle, should the washer be unable to
continue an ERROR CODE will be shown. At this point, ONCE AN ERROR CODE
APPEARS, SERVICE IS REQUIRED

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Summary of Contents for PTAN9150MWW

Page 1: ... Technical Service Guide Mabe Canada Robert Gauthier Training Technical Support Pub 10 MAN AW 02 DATE May 2011 New Top Load Washer Model Number PTAN9150MWW PTAN9250MWS PTAN9350MWS PTAN9450MWS PTAN9455MGG ...

Page 2: ...terpretation of this information nor can it assume any liability in connection with its use WARNING To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to...

Page 3: ...anel top control board 29 30 Infusor Removal transmission removal 31 32 33 34 ATC Thermistor 35 Water valves Drain Pump Wax Motor Motor Sensor 36 37 Testing the Motor 38 Shifter System 39 Lid Lock 41 42 43 44 How to check the Programs Switch 45 How to check the Selector Switch 46 Wiring Diagram 47 How to Enter or Exit to Service Mode 48 Component testing knob position 49 Error and Fault Code 50 Pr...

Page 4: ...4 2010 Clothes Care Nomenclature Washer Location of mini manual ...

Page 5: ...ttings ATC Rinse system Normal Shower Deep rinse Drive system Transmission with sole noid Transmission with wax switch Safety Lid lock w mech switch 2 minutes to open Lid lock w instantaneous switch Controls Electronic w knobs Electronic w knobs and 3 digit display Service Only 1 error code no ser vice mode Multiple error codes full service and demo mode ...

Page 6: ...6 About the control panel Quick Start Guide ...

Page 7: ...7 ...

Page 8: ...8 ...

Page 9: ...the drain hose If you need to extend the lenght of the drain hose to reach your standpipe please contact your local parts store to purchase the recommended drain hose extension for your washer Cable tie WATER SUPPLY REQUIREMENTS Hot and cold water faucets MUST be installed within 42 107 cm of your washer s water inlet The faucets MUST be 3 4 1 9 cm garden hose type so inlet hoses can be connected ...

Page 10: ...Washer Warranty ...

Page 11: ...mixture please empty the contents to avoid any damage to clothes that cannot tolerate bleach Detergent Add the amount of powder or liquid low suds detergent in the compartment as recommended by the manufacturer and according to the size of the load You should not put the detergent directly on the clothes in the washer For powder detergent Install the divider in the front position Put the detergent...

Page 12: ...12 Loading the Washer ...

Page 13: ... 21 14 80 Medium Level 6 8 lb 10 30 39 6 08 23 16 38 62 Cycle times Programs Wash Final Spin Heavy Soil 18 min 10 min Whites 18 min 16 min colors 14 min 2 min Jeans 13 min 5 min Delicates 6 min 2 min Wool 8 min Only 3 spin ramps Towels Linen 13 min 5 min Bulky items 11 min 5 min Quick Wash 3min 3 min Wash Spin N A 6 min Total 1 17 1 21 1 12 1 09 59 38 1 09 1 02 53 10 ...

Page 14: ...usor models turn the washer basket at slow speed during fill to allow the fill funnel to evenly coat the wash load with water and push clothes to the bottom The lid will be locked during the fill to evenly wet the clothes If you wish to add or remove an item press the Start Pause button to pause the washer The lid will unlock once the basket has come to a complete stop This is for your safety Infu...

Page 15: ...so that the water spray isn t correct during fill Pull the washer away from the wall a little to correct Water pressure and water flow are critical to washer fill The washer will not fill to the proper level with a water pressure less than 20 PSI or with a blocked valve inlet screen or other flow restriction The fill volume on the Small setting is 9 gallons The water level will measure approximate...

Page 16: ...ll funnel so that water spray isn t correct during fill Pull the washer away from the wall a little to correct 4 Spots on clothing Usually caused by too much HE detergent use less Use less HE detergent with softer water Clothing is cleaned when soapy water bonds to the dirt and is rinsed away Too much detergent can generate soapy foam that is difficult to rinse away To correct run a couple of cycl...

Page 17: ...o check water supply temperature 7 Vibrating shaking Check for proper levelling If only an occasional complaint check for out of balance load 8 Too wet clothes If the final spin leaves clothes too wet re arrange the clothes to balance the load then run another drain and spin cycle 9 Loose wash tub basket A loose basket is normal when the washer is idle Infusor models do not use a mechanical brake ...

Page 18: ...econds each 45 seconds detergent dilution After sensing load washer fills if more water is required Washer starts by sensing if bas ket is over loaded Clothes arrangement Fill to Minimum Wa ter Level Sensing Level Load Sensing Fill to selected level Agitation Level detection Overload sensing Intensive agitation pattern if or 14 5 min Soft agitation pattern for 3 5 min in order to detangle and bala...

Page 19: ...s 2 times CCW CW each time injecting cold water for 8 seconds During each spin portion the motor is successively activated for 600 ms and deactivated for 2 seconds intermittently spinning the basket for a total of approx 10 seconds Once the 10 seconds are over unit goes into a full spin at 700 RPM and drain pump is activated for 10 seconds After this unit slows down to 100RPM Fill to Minimum Water...

Page 20: ...ulses 3 times CCW then 3 times CW and water is injected via the dispenser dispensing soap If load is less than 17lbs agitation can start after fill is complete to desired level Fill to selected level After load sensing washer fills to desired level Washer fills to level selected by consumer or greater level if load sensing determines selected load size is not sufficient Agitation Washer agitates a...

Page 21: ...le to reach 600 rpm in the predetermined amount of time it keeps that speed for a total of 1 5 min utes the minimum water level is actually lower than the Minimum water level setting It s approx 1 of water in the tub Drain the wash water until the minimum water level setting is reached no agitation Untangling Soft agitation pattern for 3 5 min in order to detangle and balance clothes previous to s...

Page 22: ...an the one selected by the consumer is required to ensure proper opera tion of the washer The shower rinse is a timed fill with water quantity dependant on the water pressure regulated by water valve The number of Shower Rinses is determined by the water level selected by the consumer and the actual water level as deter mined by the washer If water level is Maximum or higher washer does 3 rinse bl...

Page 23: ...all Med and Large 3 blocks for Super Qty of water per block 11 liters 2 9 gallons Waits until the basket stops completely Total Spin Time 16 min Basket stop to 0 rpm Admits directly in the wash basket a predeter mined water amount approx 3 gal 20 psi Water amount is determined by time approx 40 seconds per block The water is sprayed on the clothes while basket spins inter Fills with water up to le...

Page 24: ...sion Directly Waits until the basket stops completely 1 Basket stop to 0 rpm Agitation Fills with water up to level selected for main wash or ad justed by the washer The water is injected on the clothes while basket spins intermittently 4 minutes of agita tion Agitation pat tern same as wash cycle ...

Page 25: ...spin speed motor shut off until speed reaches 300 RPM After reaching 300 RPM washer attempts to ramp up to final spin speed again If successful spin lasts approx 16 minutes total If UNSUCCESSFUL at attaining desired spin speed BUT unit has only performed 1 Deep Rinse washer does another Deep Rinse cycle If UNSUCCESSFUL at attaining desired spin speed AND unit has al ready performed 2 deep rinses w...

Page 26: ...26 ...

Page 27: ...27 Component Locator Views Lid Lock With Quick Release Dispenser Dispenser water Valves Hot Water Valves ATC temperature control Pressure Sensor Electronic Board Lid Switch ...

Page 28: ...28 Component Locator Views Speed Sensor Wax Motor Capacitor Motor Drain Pump Transmission ...

Page 29: ...29 HOW TO REMOVE THE CONTROL PANEL 1 Remove the two screws behind the control panel 2 Lift back of console and tilt console towards machine front to free front 3 tabs ...

Page 30: ... top up and forward to remove Disconnect the 2 connectors 1 2 and remove the pressure switch hose to remove the top ELECTRONIC CONTROL PCB The electronic control cover is held in place with plastic tabs The electronic control is held in place with two screws 1 2 Pressure switch hose ...

Page 31: ...bolt 3 Removing the Infusor TRANSMISSION REMOVAL NOTE Use a 3 ft by 3 ft floor protector under the washer to avoid damaging its components or the floor when separating the tub assembly from the cabinet 1 Remove the top see page 24 2 Remove the Infusor ...

Page 32: ...d tighten with the wrench then of a turn using a hammer 5 Remove the basket 7 The suspension rods are detached by pulling the rods up and removing the socket 6 Suspension Before the outer tub is released unlock the main harness and the drain hose clips Release the drain hose from the cabinet so both components can be separated 8 Once the tub is separated from the cabinet lift the cabinet off and t...

Page 33: ... Remove the belt The belt can be forced over the transmission pulley 10 Rmove motor 11 Remove the pulley and shifter gear Use lock ring pliers to remove the lock ring that holds the pulley to the transmis sion Using any other tools can damage the lock ring 12 Remove 2 3 8 bolts to remove the wax switch base The base can also be removed before removing the wax switch to make the disassembling easie...

Page 34: ...screws 15 Remove the wax switch 16 Remove 12 3 8 bolts holding the transmission base to the outer tub 17 Once the base is removed release the wire harness plastic retainer Transmission removal is now complete The transmission is a complete sub assembly including the base as shown in the picture ...

Page 35: ... the ATC thermistor fails or harness is broken the washer will still operate The control will open just the cold water valve At room temperature 20ºC the resistance should be approximately 11KΩ Resistance goes down as temperature goes up NOTE The ATC is activated Only during main fill ...

Page 36: ...ue of any of the 4 water valve coils should be approximately 1KΏ The water valve can also be tested with a 120 Volt test cord Testing Drain Pump With harness disconnected the resistance value of the drain pump should be 15Ώ The pump can also be tested with a 120 Volt test cord See page 48 49 ...

Page 37: ...37 Wax Motor and Motor Sensor Testing Wax Motor Wax motor can be tested with a 120 Volt test cord Should take approximately 45 seconds to fully as described above See page 48 49 SPIN ...

Page 38: ...38 Testing Motor MOTOR CCW CW Line Neutral Direction Switch is included in the electronic control board White Yellow Black Motor measurement White Yellow 10 2 Ώ White Black 5 2 Ώ Yellow Black 5 2 Ώ J2 ...

Page 39: ...39 Wax Motor Driving pulley With the wax motor NOT energized the washer is ready to Spin With the wax motor energized the washer is ready to agitate Shifter Shifter System AGITATE SPIN 120 VOLTS APPLIED ...

Page 40: ... in a short stroke pattern before the regular agitation cycle begins The motor will then run in both clockwise and counter clockwise rotation to provide 180 degrees of agitator arc In the spin rinse mode the motor runs only in counter clockwise rotation At spin startup it is normal for the motor to pulse a couple of times in each direction this assures the shifter gear is set for spin A clunking n...

Page 41: ... Lock Step 1 Step 1 Current is applied 120 VOLTS AC to terminals 4 and 2 neutral when any cy selected before pressing start This energizes the bi metal but does not lock as the cam prevents it from doing so The lid should not be locked at this stage If it does press the start button to unlock ...

Page 42: ...d is locked This terminates power to terminal 3 The lock signal from terminal 5 to the board now allows the motor to run Note The board looks for this lock signal with a pulse up to 5 times If it does not receive this signal it will show F8 The board will repeat this up to 3 times with a 30 seconds pause between each try If the lid still does not lock an ERROR code Er8 will be shown and unit no lo...

Page 43: ...use button is pressed and the motor has received feedback of 0 rpm from the speed sensor Hall effect sensor on motor To unlock the lid the PCB sends pulses usually 2 through terminal 3 to activate the solenoid turn the cam to disengage the locking pin and open the circuit to terminal 5 ...

Page 44: ...ulses to disengage the contact and cut power through terminal 5 If this fails the control will indicate a Failure code F8 Unit will then attempt the sequence a maxium of 2 other times 3 in total If the lid still can t be locked an ERROR code Er8 will be shown and unit no longer operate until unplugged and replugged or serviced ...

Page 45: ...100 Ω 10 Ω 9 Quick Wash 1000 Ω 100 Ω 8 OFF 900 Ω 200 Ω 7 Bulky items 800 Ω 300 Ω 6 Towels Linen 700 Ω 400 Ω 5 Wool 600 Ω 500 Ω 4 Delicates 500 Ω 600 Ω 3 Jeans 400 Ω 700 Ω 2 Colors 300 Ω 800 Ω 1 Whites 200 Ω 900 Ω 0 Heavy Soil 100 Ω 1000 Ω You must remove the plug at the selector switch to test ...

Page 46: ...46 HOW TO CHECK THE SELECTOR SWITCH Position Terminal 1 2 Terminal 3 2 1 720 Ω 10 Ω 2 10 Ω 720 Ω 3 180 Ω 540 Ω 4 360 Ω 360 Ω 5 540 Ω 180 Ω ...

Page 47: ...47 Wiring Diagram ...

Page 48: ...1 Once in the service mode a technician can test each component by setting a knob position and pressing the Options button 2 Pressing the Start Pause button pauses the component test 3 A technician can suspend any test by turning the Cycles knob to any position except Heavy Duty or pushing the Options button How to exit to Service mode 1 Turn the Cycles knob to Heavy Duty and wait for 3 seconds Wa...

Page 49: ...49 Component testing knob position ...

Page 50: ...u me the cycle If the failure persists the Warning code will be shown once again If the washer is able to resume the cycle on its own Warning code will disappear from the display and NO SERVICE IS REQUIRED After 3 unsuccessful attempts to resume the cycle should the washer be unable to continue an ERROR CODE will be shown At this point ONCE AN ERROR CODE APPEARS SERVICE IS REQUIRED ...

Page 51: ...nces Ώ 1 2 3 4 5 6 7 8 1 White 2 White Black 3 Yellow 4 Black 5 Pink 6 Blue White 7 Red White 8 Red Components Wire location resistance Colors Wax Motor Between 2 1 99KLΏ White Black White Drain pump Between 8 1 15 Ώ Red White Motor 1 coil Between 3 8 5 Ώ Yellow Black Motor 1 coil Between 6 8 5 Ώ Blue White Black Motor both coils Between 6 3 10 Ώ Blue White Yellow Speed sensor Between 7 5 39 KΏ Re...

Page 52: ...ss terminals 1 2 Beige to Purple Terminals 2 3 Purple to Black will read the inverse voltage the voltage will increase on fill Test is performed at the control board with the harness attached Empty 0 vdc Small 1 3 vdc Medium 1 55 vdc Extra large 1 85 vdc Super 2 10 vdc Ps If the water level is changed when testing allow 30 to 60 seconds before the motor stop and water valve is energised Black Purp...

Page 53: ...alve 6 Hot Valve 7 Not Used 8 Neutral JP2 Wax Motor Lid Lock Drain Pump Position Connect to 1 Lid Lock Return 2 Wax Motor 3 Pump 4 Lid Lock J2 Motor J2 4 CCW J2 1 CW Position Connect to 1 CW Motor 2 Not Used 3 Not Used 4 CCW Motor J3 Lid Switch ATC Position Connect to 1 Lid Lock 2 Not Used 3 Lid Lock 4 ATC 5 ATC 12 Vdc J4 Speed Sensor Position Connect to 1 12 Vdc 2 Signal J5 Display Position Conne...

Page 54: ...2 Vdc 3 Select Button 4 Start Pause Button 5 Lid Lock Led 6 Deep Rinse Led 7 Wash Led 8 Rinse Led 9 Spin Led J10 Water Level Sensor Temperature Programs Wash Speed Position Connect to 1 Vdc 2 Temperature Control 3 Ground 4 Vdc 5 Washing Speed Control 6 Ground 7 Vdc 8 Water Level Control 9 Ground 10 Vdc 11 Programs Control 12 Ground J11 Power 120 Volts Position Connect to 1 Neutral 2 Not Used 3 Lin...

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