Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, do not return your product to the place of purchase. Instead, follow the instructions
below to obtain warranty service as our dealer network is not prepared to service the product under the terms
of this warranty.
1. First, write, call or FAX M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia, MD 21046,
(Tel 410-381-2580; FAX No.: 410-423-0009; e-mail: [email protected]), stating when it was
purchased and what seems to be the problem. You will be given a return authorization number to assure that
your merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory packaging including its foam and
plastic wrapping material so as to prevent damage to the merchandise. The shipment must be prepaid and we
recommend that it be insured. A cover letter including your name, address, daytime phone number, e-mail
address (if available), Return Authorization number, a copy of your sales receipt and a full description of the
problem must be included to facilitate the repairs. Please include the description regardless of w hether you
discussed the problem with one of our service technicians when contacting M.T.H. for your Return
Authorization number.
3. Please make sure you have followed the instructions carefully before returning any merchandise for
service.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
See our website at
www.mth-railking.com
or call 1-888-640-3700 to identify an Authorized M.T.H. Train
Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or
workmanship, excluding light bulbs and traction tires. We will repair or replace (at our option) the defective
part without charge for the parts or labor, if the item is returned to M.T.H. Electric Trains within one year of
the original date of purchase. This warranty does not cover damages caused by improper care, handling, or
use. Transportation costs incurred by the customer are not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which gives the date of
purchase. Call 410-381-2580, fax 410-423-0009, or e-mail the Service Department at
to obtain a return authorization number.
This warranty gives you specific legal rights, and you may have other rights that vary from state t o state.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
