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KeyRIg 49 User Guide
Troubleshooting
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KeyRig 49 has been tested in a wide range of systems and operating conditions However, there are virtually limitless numbers of
operating scenarios, any of which could affect your system’s performance Though this section cannot cover all possible situations
you may encounter, we would like to offer some suggestions for dealing with possible problems. If you are still not able to find the
answer you are looking for, please feel free to contact M-Audio technical support for further assistance
Problem 1: My KeyRig 49 suddenly stopped working after having performed fine since installation.
Solution 1: Close any music applications you are using, switch the KeyRig 49 off, and restart your computer Once your
computer has completely restarted, switch the KeyRig 49 back on
Problem 2: I have connected a sustain pedal to my M-Audio keyboard, but its function is reversed.
Solution 2: The polarity of the sustain pedal is calculated by the keyboard when it is powered up On power up, the sustain
pedal is assumed to be in the OFF position. If you want the sustain pedal to be off when it is not pressed, make sure the pedal
is not pressed when you power up. Also check to see if there is a polarity switch on your foot pedal. It is possible to use this
switch to change foot pedal polarity as well Another way to reverse the sustain pedal’s polarity is to keep it pushed while
powering on your KeyRig 49 keyboard
Problem 3: The KeyRig 49 does not trigger sounds in my music software application.
Solution 3:
Be sure KeyRig 49 is selected as the MIDI input device within your software.
Problem 4: I cannot locate the KeyRig 49 USB keyboard in my software’s MIDI devices dialog box.
Solution 4: The KeyRig 49 requires a powered USB port Try plugging the KeyRig 49 into a different USB port or powered
USB hub connected to your computer
Problem 5: My synthesizer always recalls the sound next to the program number that I have sent to it from the KeyRig
49. For example, if I send a program change with the number 40 (Violin), my software loads sound number 41 (Viola).
Solution 5:
Some General MIDI modules count their sound patches from 1 – 128 instead of 0-127. Both methods are
common. As a result, and depending on the sound module you use, there may be an offset of +/-1 between the sent program
change number and the recalled sound patch
