Velleman® Service and Quality Warranty
Since its foundation in 1972, Velleman® acquired extensive experience in the electronics world
and currently distributes its products in over 85 countries.
All our products fulfil strict quality requirements and legal stipulations in the EU. In order to
ensure the quality, our products regularly go through an extra quality check, both by an
internal quality department and by specialized external organisations. If, all precautionary
measures notwithstanding, problems should occur, please make appeal to our warranty (see
guarantee conditions).
General Warranty Conditions Concerning Consumer Products (for EU):
• All consumer products are subject to a 24-month warranty on production flaws and defective
material as from the original date of purchase.
• Velleman® can decide to replace an article with an equivalent article, or to refund the retail
value totally or partially when the complaint is valid and a free repair or replacement of the
article is impossible, or if the expenses are out of proportion.
You will be delivered a replacing article or a refund at the value of 100% of the purchase price
in case of a flaw occurred in the first year after the date of purchase and delivery, or a
replacing article at 50% of the purchase price or a refund at the value of 50% of the retail
value in case of a flaw occurred in the second year after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after delivery to the article (e.g. by oxidation, shocks,
falls, dust, dirt, humidity...), and by the article, as well as its contents (e.g. data loss),
compensation for loss of profits;
- consumable goods, parts or accessories that are subject to an aging process during normal
use, such as batteries (rechargeable, non-rechargeable, built-in or replaceable), lamps, rubber
parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage, lightning, accident, natural disaster, etc.…;
- flaws caused deliberately, negligently or resulting from improper handling, negligent
maintenance, abusive use or use contrary to the manufacturer’s instructions;
- damage caused by a commercial, professional or collective use of the article (the warranty
validity will be reduced to six (6) months when the article is used professionally);
- damage resulting from an inappropriate packing and shipping of the article;
- all damage caused by modification, repair or alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to your Velleman® dealer, solidly packed
(preferably in the original packaging), and be completed with the original receipt of purchase
and a clear flaw description.
• Hint: In order to save on cost and time, please reread the manual and check if the flaw is
caused by obvious causes prior to presenting the article for repair. Note that returning a non-
defective article can also involve handling costs.
• Repairs occurring after warranty expiration are subject to shipping costs.
• The above conditions are without prejudice to all commercial warranties.
The above enumeration is subject to modification according to the article
(see article’s manual).
Made in PRC
Imported by Velleman nv
Legen Heirweg 33, 9890 Gavere, Belgium
www.velleman.eu
