LuxaFlex PowerView Pebble Remote, Reference Manual, Page: 39 / 43

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Scenario 1
ISSUE
Some PowerView® window treatments do not respond to commands from my PowerView® Remote
(ie., Pebble® Remote, Surface Remote or a combination).
Cause Solution
The window treatment(s)
in question does not have
power.
1 .
CHECK
all wires and cables for loose connections .
VERIFY
that correct power
supply is being used and is plugged in . REPLACE batteries if needed, etc .
2 .
PRESS
and
RELEASE
the
Manual Control button
on the headrail to operate
the window treatment .
The window treatment
has not yet been joined to
a Group(s) on the remote
device.
1 . Group the window treatment(s) to the remote device as desired .
Joining a Shade to a Group
The correct Group button is
not selected.
1 . Make sure that the correct Group button is backlit when pressed, indicating
that it has been selected .
2 . OPERATE a Group of shades as desired .
Product Operation: Groups 1-6
The radio frequency signal
emitted by the remote
does not reach the window
treatment(s).
1 . Move remote to a different location in the room and try again .
2 .
ADD or MOVE a repeater closer to the window treatment(s) in question to
extend the range of the remote(s) .
Scenario 2
ISSUE
My PowerView® App can only Discover window treatments in one room, but not in any others. I have
remotes for all the rooms, and they operate the window treatments in those rooms correctly.
Cause Solution
The window treatment(s)
in question does not have
power.
1 . CHECK all wires and cables for loose connections . VERIFY that correct power
supply is being used and is plugged in . REPLACE batteries if needed, etc .
2 .
PRESS
and
RELEASE
the
Manual Control button
on the headrail to operate the
shade .
The radio frequency
signal emitted by the
Hub does not reach the
window treatment(s).
1 .
ADD
or
MOVE
a repeater closer to the window treatment(s) in question and to
the Hub to extend the range of the Hub .
2 . Test the repeater(s) to verify it is receiving a signal from the PowerView® Hub .
PRESS
the
“P”
button on the back of the Hub for two seconds to send a test
signal to the added or repositioned repeater(s) . The green light on the repeater(s)
should flash once when receiving/sending a signal .
3 . If the green light on the repeater does not flash when the Hub is emitting a signal,
the Hub’s signal still does not reach the repeater(s) . RE-POSITION the repeater(s)
and Hub (if possible), as necessary, or pair the repeater(s) to the same PowerView®
Shade Network as the Hub .
There is more than one
PowerView® Shade
Network in the home.
1 . VERIFY that all PowerView® components are paired to the same PowerView®
Shade Network .
A . PLUG IN repeater(s) and the PRESS the Open button on the remote .
If the green light in the repeater flashes, the remote and repeater(s) are on the same PowerView®
Shade Network .
If the green light in the repeater does not flash, this indicates that the repeater is not paired to the
same PowerView® Shade Network as the remote .
2 .
REPEAT
for all remotes .
B .
PLUG IN
repeater(s);
OPEN
the PowerView® App; and
TAP Discover Shades
in
the Shades tab screen .
If the green light in the repeater flashes, the Hub and repeater(s) are on the same PowerView® Shade
Network .
If the green light in the repeater does not flash, it indicates that the repeater is not paired to the same
PowerView® Shade Network as the Hub .
3 . Clear the programming on each of the window treatment(s) in question . PRESS and
HOLD the manual control button on the headrail for 12 seconds . The shade will jog
once at 6 seconds then again at 12 seconds .
4 .
PAIR
any remotes not currently networked with the Hub to the Hub .
Pairing a Remote to a Hub
5 .
GROUP
the window treatments in question to the newly networked remotes, as
desired .
Joining a Shade to a Group
6 . OPEN the App .
7 . DISCOVER all the shade(s) in the App .
Discover Shades