StarGuide MINI
p.24/25
LUX LUMEN - Kernenergiestraat 53A - 2610 WILRIJK - BELGIUM
T: +32 3 293 35 50 – F: +32 3 293 35 44
9.2
RMA procedure
To send material back to Lux Lumen, you need a RMA (Return
Material Authorization) document that you will receive from Lux
Lumen.
Without the RMA document, we cannot accept the material.
The procedure to obtain a RMA:
Step 1:
Customer contacts Lux Lumen about warranty, defects if
material has to be returned.
Step 2:
Lux Lumen sends the customer a filled out RMA document (using
a unique RMA number)
Step 3:
Customer sends material (include a copy of the RMA document
with the material)
Step 4:
Lux Lumen evaluates the problem, and informs the client if
repair is done under warranty, or makes an offer to the client for
repair.
Step 5:
The procedure related to lux lumen quality procedures, according
ISO 9001 is started up.
