11
Unsuccessful connection
If you are unsuccessful in connecting the thermostat to the Wi-Fi network, you will
see a Connection Failed screen. Press the
t
button for other tips about this failed
connection. Here are three specific reasons the connection might be unsuccessful.
For all Connection Failed screens, pressing
Done
will return to the Menu screen.
Invalid Password
The password you entered is invalid. Check that you have the right password and try
again.
Press
Done
to return to “Connecting to Wi-Fi” step 1.3 on page 8.
No IP Address
The thermostat was unable to obtain an IP address from the router. Verify the router is
correctly set up to automatically assign IP addresses. This connection can take several
minutes. If there is still no connection, remove the thermostat from the wallplate for 10
seconds, then snap it back into place.
No Internet Link
The thermostat connected to the Wi-Fi network but was unable to establish a
connection to the internet. Check the router settings and try again. Make sure the
Ethernet cable is plugged into the router and try rebooting the router if necessary.
