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Troubleshooting Guide
Symptom
Cause and Action
LCD Display is blank
LCD is shut off.
• Press any key to restore the LCD.
No power available to RF Processor.
• Make sure adapter is plugged in.
• Faulty adapter.
• Check to make sure circuit breaker is not tripped or OFF.
RF controls not communicating with RF Processor
No power available to unit.
• Make sure adapter is plugged in.
• Faulty adapter.
RF Processor not within 30 ft (9 m) of controls.
• Place processor within 30 ft (9 m) of RF controls.
RF Processor functions intermittently
RF Processor not within 30 ft (9 m) of controls.
• Place processor within 30 ft (9 m) of RF controls.
RF Processor in boot mode.
• All configuration DIP switches should be in the OFF (left) position for
normal operation.
No power to RF Control
• Check circuit breaker.
• Check FASS on RF Dimmers/Switches and their Accessory Controls.
• Replace batteries in battery-powered controls.
RF Controls not addressed.
• See the HomeWorks Illumination Software online help for addressing
details.
RF Processor has no database.
• Upload database to RF Processor.
RF Processor not communicating with other processors on
Inter-Processor Link
Link miswired.
• Check wiring to make sure it agrees with installation instructions and
wiring diagrams.
• Be sure to use only the blue terminal block provided with the processor.
Link Terminator missing or miswired.
• Make sure that a Link Terminator has been installed across terminals 3
and 4 on the first and last processors on the
Inter-Processor Link. If LT-1s are not available, a 1/2 Watt resistor
(100-150 Ohms) may be used. See
Low-Voltage (Class 2/PELV)
Wiring Diagram
on page 5.
• Check to make sure that the numbers on the link terminator agree with
the terminal numbers they are wired to.
RF Processor will not accept uploads
RF Processor in boot mode.
• All configuration DIP switches should be in the OFF (left) position for
normal operation.
Inter-Panel Link miswired.
• Check wiring to make sure it agrees with installation instructions and
wiring diagrams.
• Be sure to use only the blue terminal block provided with the processor.
Faulty RS-232 connection.
• Make sure cable is a standard serial cable with all 9 pins straight
through.
COM Port settings incorrect.
• Verify COM Port settings in the HomeWorks Illumination Software.
RF Processor does not respond in HomeWorks Utility Terminal
Menu
Terminal prompt has been disabled.
• Type “prompton” (without quotes) in the HomeWorks Illumination
Software Terminal Menu to enable the prompt.