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Table 2: Trouble Shooting Guide
WARNING:
Unplug the power cord before attempting any
troubleshooting or service.
Note:
If problem(s) are not found in the trouble-shooting guide, please turn
off power supply and contact the manufacturer for assistance.
Shoulder
detection not
accurate
Sensor maybe out of
calibration
Adjust the shoulder position
manually and save to your
user’s setting
Abnormal
noise while
working
May be from over
working the massage
mechanism
1. Reduce massage
intensity
2. Some parts may need
grease
Suddenly
stops working
1. Bad power connection
2. Auto program timer is
up
1. Unplug and reinsert
power cord
to the chair
2. Normal operation
Loud buzzing
sound from
speakers
1. Speaker malfunction
2. Bad connection
between chair and
speaker
Reboot the chair
Cannot restore
position after
reclining
Lost power or calibration
Reboot the chair
Remote control
is warm
Over recommended
usage
Normal phenomenon
Noise from foot
roller
Bearings need
lubricating
Add grease to all the
bearings
Footrest does
not extend
automatically
Boot-up sequence error
Reboot the chair without a
user in it
Remote screen
is locked
Password protection is
enabled
Enter default password
“1111” to unlock or access
all features of the chair
