LS370
13
LUMBERJACK
GUARANTEE
1.
Guarantee
1.1
Lumberjack
guarantees
that
for
a
period
of
12
months
from
the
date
of
purchase
the
components
of
qualifying
products
(see
clauses
1.2.1
to
1.2.8)
will
be
free
from
defects
caused
by
faulty
construction
or
manufacture.
1.2.
During
this
period
Lumberjack,
will
repair
or
replace
free
of
charge
any
parts
which
are
proved
to
be
faulty
in
accordance
with
paragraph
1.1
providing
that:
1.2.1
You
follow
the
claims
procedure
set
out
in
clause
2
1.2.2
Lumberjack
and
its
authorised
dealers
are
given
reasonable
opportunity
after
receiving
notice
of
the
claim
to
examine
the
product
1.2.3
If
asked
to
do
so
by
Lumberjack
or
its
Authorised
dealer,
you
return
the
product
at
your
own
cost
to
Lumberjack’s
or
supplying
Authorised
Dealer’s
premises,
for
the
examination
to
take
place
clearly
stating
the
Returns
Material
Authorisation
number
given
by
Lumberjack
or
an
Authorised
Dealer.
1.2.4
The
fault
in
question
is
not
caused
by
industrial
use,
accidental
damage,
fair
wear
and
tear,
wilful
damage,
neglect,
incorrect
electrical
connection,
misuse,
or
alteration
or
repair
of
the
product
without
approval.
1.2.5
The
product
has
been
used
in
a
domestic
environment
only
1.2.6
The
fault
does
not
relate
to
consumable
items
such
as
blades,
bearings,
drive
belts,
or
other
wearing
parts
which
can
reasonably
be
expected
to
wear
at
different
rates
depending
on
usage.
1.2.7
The
product
has
not
been
used
for
hire
purposes.
1.2.8
The
product
has
been
purchased
by
you
as
the
guarantee
is
not
transferable
from
a
private
sale.
2.
Claims
Procedure
2.1
In
the
first
instance
please
contact
the
Authorised
Dealer
who
supplied
the
product
to
you.
In
our
experience
many
initial
problems
with
machines
that
are
thought
to
be
faulty
due
to
faulty
parts
are
actually
solved
by
correct
setting
up
or
adjustment
of
the
machine.
A
good
Authorised
Dealer
should
be
able
to
resolve
the
majority
of
these
issues
much
more
quickly
than
processing
a
claim
under
the
guarantee.
If
a
return
is
requested
by
the
Authorised
Dealer
or
Lumberjack,
you
will
be
provided
with
a
Returns
Material
Authorisation
number
which
must
be
clearly
stated
on
the
returned
package,
and
any
accompanying
correspondence.
Failure
to
provide
a
Returns
Material
Authorisation
number
may
result
in
item
being
refused
delivery
at
Authorised
Dealer.
2.2
Any
issues
with
the
product
resulting
in
a
potential
claim
under
the
guarantee
must
be
reported
to
the
Authorised
Dealer
from
which
it
was
purchased
within
48
hours
of
Receipt.
2.3
If
the
Authorised
Dealer
who
supplied
the
product
to
you
has
been
unable
to
satisfy
your
query,
any
claims
made
under
this
Guarantee
should
be
made
directly
to
Lumberjack.
The
Claim
itself
should
be
made
in
a
letter
setting
out
the
date
and
place
of
purchase,
giving
a
brief
explanation
of
the
problem
which
has
led
to
the
claim.
This
letter
should
be
then
sent
with
proof
