LumaSMART
®
User Manual
General
•
10
All LumaSMART
®
instruments from LumaSense Technologies have a regionally effective warranty period. Please
check our website at http://info.lumasenseinc.com/warranty for up-to-date warranty information. This warranty
covers manufacturing defects and faults which arise during operation, only if they are the result of defects caused
by LumaSense Technologies.
A LumaSMART instrument only has one user-serviceable component: the clock battery. Disassembly of the
instrument otherwise is not allowed. The warranty is VOID if the instrument is disassembled, tampered with,
altered, or otherwise damaged without prior written consent from LumaSense Technologies; or if considered by
LumaSense Technologies to be abused or used in abnormal conditions.
1.5
Unpacking and Inspection
Save all packing materials, including the carrier’s identification codes, until you have inspected the system
components and find that there is no obvious or hidden damage. Before shipment, the system components were
examined and tested.
When unpacking and inspecting your system components:
1.
Check all materials in the container against the enclosed packing list.
2.
Carefully unpack and inspect all components for visible damage.
3.
If you note any damage or suspect damage, immediately contact the carrier and LumaSense Technologies,
Inc.
LumaSense Technologies cannot be responsible for shortages against the packing list unless a claim is
immediately filed with the carrier. Final claim and negotiations with the carrier must be completed by the
customer.
1.6
Malfunction or Service Request
Contact LumaSense Technologies Technical Support in case of a malfunction or service request. Provide clearly
stated details of the problem as well as the instrument model number and serial number. Upon receipt of this
information, Technical Support will attempt to locate the fault and, if possible, solve the problem over the
telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies for repair, they
will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly indicate the assigned RMA
number on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair
, for shipping
instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Frankfurt, Germany
Telephone
: +1 408 727 1600
+1 800 631 0176
Email:
Telephone:
+49 (0) 69 97373 0
Email:
1.7
Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by way of preferred
carrier. For overseas customers, ship units air-freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense Technologies is not
responsible for freight damage to instruments that are improperly packed.
Clearly indicate the assigned RMA number on the shipping package exterior. If no RMA is indicated, shipment will
not be accepted.
