9
Troubleshooting (continued)
Common Issue
Remedy
Rake stalls NEAR
the waste lid
Make sure magnets on waste lid are properly attached
to cartridge. If not, lift waste lid up and then press it
back down; you should hear a “click” when correctly
attached. Ensure litter box is seated properly on
cartridge and box is level. Then, press cycle button to
reset litter box.
Rake stops UNDER
the waste lid
Check to see if the waste trap is full. If so, replace
cartridge. Otherwise confirm magnets are properly
connected and then press cycle button.
Rake does not
tilt-up at home
position.
Waste may have collected behind rake. Review
Waste
has collected behind the rake
above.
Magnets on waste
lid do not attach
to cartridge.
Waste lid may not be properly installed. See
Care and
Cleaning
section to remove and reinstall waste lid.
Then press down on lid or lift waste door on cartridge
until a click is heard, indicating magnets have attached.
Litter box is not
level on cartridge
ScoopFree™ should rest on the cartridge when
installed,
not on floor
. Make sure litter box is
completely seated and level on cartridge.
Having another
issue?
Still having a problem? Try these steps:
•
Unplug box, wait a minute and reconnect plug
•
Lift up box, gently shake cartridge to redistribute
litter, lower box
•
Remove system lid and then replace lid
•
Press cycle button to activate rake
If you still have a problem, visit our website
www.ScoopFree.com or call us toll-free
(888) 726-MEOW (6369) or (312) 466-6000
DO NOT RETURN THE PRODUCT TO THE STORE!!!
PLEASE CALL SCOOPFREE
FIRST!!!
Indicator flashes
rapidly and system
will not rake
Check to see if the sensors are obstructed. Clear any
litter that may have collected in the sensor holes.
