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Lucent Technologies MLC-model, Programming And Use Manual

Unlock the full potential of your Lucent Technologies MLC-model with the Programming And Use Manual. This comprehensive manual covers all aspects of programming and usage, ensuring you get the most out of your device. Download it for free from our website today.

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Contents

vii

■

System Problems

6-24

■

Other Problems with System

6-28

A 

Specifications 

A-1

B 

Maintenance, Repair,

and Ordering Information 

B-1

■

Maintenance

B-1

■

Repair Information

B-1

■

In-Warranty Repairs

B-1

■

Post-Warranty Repairs

B-2

■

Lucent Technologies Limited Warranty 

and Limitation of Liability

B-2

■

Product Ordering Information 

B-4

C 

Speed Dial Form 

C-1

■

Speed Dial Form

C-1

D 

Programming Mixed Telephone Types 

D-1

■

Overview

D-1

Glossary 

GL-1

Summary of Contents for MLC-model

Page 1: ...PARTNER Advanced Communications System Programming and Use 518 456 163 Comcode 108355249 Issue 1 December 1998 1 888 711 5200...

Page 2: ...le for programming and configuring your equipment to prevent unauthorized use Your system manager should read all documents provided with this product to fully understand the features that can introdu...

Page 3: ...e when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manu...

Page 4: ...n opportunity to maintain uninterrupted telephone service Hearing Aid Compatibility All system phones are compatible with inductively coupled hearing aids as prescribed by the FCC Industry Canada IC N...

Page 5: ...n emp chent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dans les...

Page 6: ...stem Setup 2 4 Changing Settings after Installation 2 7 Changing Settings to Support PBX or Centrex Services 2 11 System Programming Options 2 12 Using System Programming 2 20 Upgrading the PARTNER AC...

Page 7: ...F12 5 7 Allowed List Assignments 408 5 10 Allowed Phone Number Lists 407 5 11 Answering Calls 5 14 Auto Dialing 5 17 Automatic Daylight Standard Times 126 Release 3 0 or Later 5 20 Automatic Extensio...

Page 8: ...og Line Association 318 Release 2 0 or Later 5 70 Caller ID Call Logging and Dialing F23 Release 2 0 or Later 5 72 Caller ID Log All Calls 319 Release 2 0 or Later 5 79 Caller ID Name Display F16 5 81...

Page 9: ...ter 5 135 Fax Machine Extensions 601 5 137 Forced Account Code Entry 307 5 138 Forced Account Code List 409 5 140 Group Call Distribution 206 5 143 Group Calling Ring Page I7G I 7G 5 145 Group Hunting...

Page 10: ...207 Release 2 0 or Later 5 220 Privacy F07 5 222 Recall F03 5 224 Recall Timer Duration 107 5 226 Record a Call F24 Release 3 0 or Later 5 228 Remote Administration Password 730 Release 3 0 or Later 5...

Page 11: ...S Hunt Delay 506 5 284 VMS Hunt Schedule 507 5 286 Voice Interrupt On Busy 312 5 288 Voice Interrupt On Busy Talk Back F18 5 290 Voice Mailbox Transfer F14 5 292 Wake Up Service Button 115 5 294 6 Tro...

Page 12: ...ng Information B 1 Maintenance B 1 Repair Information B 1 In Warranty Repairs B 1 Post Warranty Repairs B 2 Lucent Technologies Limited Warranty and Limitation of Liability B 2 Product Ordering Inform...

Page 13: ...Contents viii...

Page 14: ...phones You can also use industry standard telephones with the system which are referred to as standard phones in this guide Finally the PARTNER MAIL VS or PARTNER MAIL Voice Messaging System which you...

Page 15: ...ts or Index to locate the information you need Throughout this guide feature names are printed in bold for example System Date 101 Chapter 5 Feature Reference provides comprehensive information about...

Page 16: ...o is active on a call or manually signal to audibly alert another predetermined extension Grouping of extensions for flexibility in directing and answering calls Integrated voice messaging support wit...

Page 17: ...Contact Closure Adjunct for example to release a door lock loudspeaker paging systems Music on Hold1 call reporting often referred to as Station Message Detail Recording SMDR devices auto attendants e...

Page 18: ...t users talk on incoming outside calls Features Available with Release 3 0 or Later Call screening to listen to a caller leaving a message in the user s mailbox Fax calling tone detection to automatic...

Page 19: ...o expand the system to include more lines and extensions simply attach additional modules and a carrier to contain them The term control unit is used to refer to the stand alone PARTNER ACS processor...

Page 20: ...T POWER Remote Administration Unit PARTNER 6 Phone ABC 2 DEF 3 1 JKL 5 MNO 6 TUV 8 WXY Z 9 0 GHI 4 PQR S 7 Feat ure Con f Tran sfr Mic HFA I Hold Spkr Inte rcom Inte rcom Ext Mes sag e ABC 2 DEF 3 1 J...

Page 21: ...m a grounding screw a jack that supports an adjunct for two Contact Closures and a call reporting SMDR device such as a printer It also has two PC Card slots a bicolor red and green light emitting dio...

Page 22: ...ubscribe to the service from your local phone company if it is available on a per line basis then connect those lines associated with Caller ID to the line jacks on the 206EC 308EC and or 400EC module...

Page 23: ...red green power LED on the processor flashes green and red alternately When the upgrade is finished in about 20 seconds the power LED becomes steady green All of your system and extension programming...

Page 24: ...PARTNER Remote Access PC Card and software give you the ability to administer the system from your PC either remotely or locally The PARTNER Remote Access PC Card is a PCMCIA card For information on i...

Page 25: ...eved simultaneously Table 1 2 Configurations for Maximum Lines or Maximum Extensions for Release 1 0 and Release 1 1 Configuration Maximum Lines Maximum Extensions Stand alone PARTNER ACS processor mo...

Page 26: ...g used to make the call System mode is determined by the configuration of the processor module By default the system is configured for Key mode Changing to Hybrid mode requires modifying the processor...

Page 27: ...de offers users flexibility in accessing outside lines from their phones As in Key mode individual lines can be assigned to system extensions Additionally multiple outside lines can be grouped togethe...

Page 28: ...pooled extensions Those extensions that have only line buttons including extension 10 are called key extensions Key extensions cannot access pools If your system is configured for Hybrid mode keep in...

Page 29: ...h status lights Programmable buttons without lines or pools assigned to them can be programmed with numbers or features so you can use the feature or dial the number with one touch The number in each...

Page 30: ...Programmable Buttons with Status Lights 24 16 16 4 Hybrid Mode Pool Button Capacity1 1 The main pool uses two buttons 5 5 5 4 Line Capacity 192 2 The system supports a maximum of 19 lines when the sys...

Page 31: ...gle line rotary or touch tone telephones including feature phones with built in feature buttons and lights with the system This guide refers to such telephones as standard phones Lucent Technologies c...

Page 32: ...N LEGEND Communication System Its Ringer Equivalence Number REN1 cannot be greater than 2 0 The REN is shown on a label on the device usually on the bottom You can connect a standard two line device t...

Page 33: ...ty to program without disrupting call handling by the receptionist at extension 10 Telephone Programming allows telephones to be customized to meet individual users needs Individual telephones can be...

Page 34: ...C module or an ACS processor module to which the system phone or standard device is connected For the 200 module the system assigns two lines For each 206 module the system assigns two lines and six e...

Page 35: ...9 L I N E S L I N E S 6 7 10 11 400 Modules L I N E S 4 5 L I N E S 6 7 2 Slot Carrier Stand Alone ACS Processor Module ACS Processor Module 400 Module Line Jacks Extension Jacks Line Jacks 1 2 3 10 1...

Page 36: ...to set the month and day System Day 102 to set the day of the week System Time 103 to set the hour and minutes Assigning Lines Key Extensions Use the procedures described in this section to assign ind...

Page 37: ...If a pooled extension also has an individual line refer to Key Extensions to assign that individual line For initial setup only use Number of Lines 104 to specify the number of lines that will be ass...

Page 38: ...a call should ring at the owner s extension before it is sent to the owner s voice mailbox Caller ID Call Log Line Association 318 to select the lines to associate with extensions for logging unanswe...

Page 39: ...saging systems and call reporting devices Also Chapter 4 provides detailed information and example applications for auxiliary equipment Copy Settings The recommended way to set up your system is to pr...

Page 40: ...er Lines 204 Automatic System Answer Mode 121 Automatic System Answer Record Playback I891 Call Coverage F20 XX XX Call Coverage Rings 116 Caller ID Call Log Line Association 318 Caller ID Log Answere...

Page 41: ...mode extension 10 and any extensions set to Key using Line Access Mode 301 are key extensions If you add an outside line to your system you may need to adjust some line settings In particular use Dial...

Page 42: ...lines to your system for use in a new pool use Dial Mode 201 if the new lines are rotary lines Pool Line Assignment 207 to assign lines to the new pool Pool Extension Assignment 314 to assign the new...

Page 43: ...sed below Chapter 5 explains how to use the programming procedures discussed here Recall Setting To set up your equipment to work properly with a PBX or Centrex system first set Recall Timer Duration...

Page 44: ...hat all users in the system can dial them by pressing four buttons f or on a standard phone plus a three digit code These are called System Speed Dial Numbers Dialing Restrictions and Permissions The...

Page 45: ...Access Restriction 302 or Pool Access Restriction 315 to control an extension s access to a certain line or pool whether the line or pool is assigned to the extension or not Table 2 1 provides exampl...

Page 46: ...ne Pickup to access the line or dial the pool access code to access a line in the pool Emergency numbers Marked System Speed Dial numbers Allowed Phone numbers and numbers dialed using the System Pass...

Page 47: ...signed to the extension a user can use Direct Line Pickup to access the line or dial the pool access code to access a line in the pool Emergency numbers Marked System Speed Dial numbers Allowed Phone...

Page 48: ...ions 501 assigns extensions to one of four Pickup Groups A Pickup Group lets any user in the system answer outside calls for any extension in that group Calling Group Extensions 502 assigns extensions...

Page 49: ...sTalk 9000 series phones play the recorded material through their phone s speaker when the phone is not in use Hotline 603 identifies internal hotline extensions so when a person lifts the handset of...

Page 50: ...account codes for outside telephone calls incoming or outgoing if used the account codes are included on the call report The voice messaging system uses the following procedures Hunt Group Extensions...

Page 51: ...ot answer the call is routed after the specified number of VMS Cover Rings 117 or 321 to the voice mailbox of the extension that activated Call Coverage If the covering extension has Do Not Disturb ac...

Page 52: ...lly can use the Intercom Autodialer to specify an extension Outgoing Call Restriction Button 114 lets you program a button on the system phone at extension 10 to change an extension s current Outgoing...

Page 53: ...ne after the other enables you to repeat the current programming procedure n and p cycle forward and backward through a procedure s parameters A parameter is typically an outside line a pool an extens...

Page 54: ...gure 2 4 on page 2 24 shows the relative location of buttons on each PARTNER model phone Figure 2 3 Programming Overlays for PARTNER Model Phones Next Procedure Feature Prev Procedure Next Item Remove...

Page 55: ...splay feature When you are entering System Programming mode skip it by moving on to Step 4 4 Press s again A display similar to the following appears SYSTEM PROGRAM 5 Specify a programming procedure i...

Page 56: ...TNER Model Phones Intercom Intercom Ext Message Intercom Intercom Message Ext Intercom Intercom Ext Message A B C D M N O P Q R S T G H E F K L I J M N O P Q R S T I J K L E F G H A B D A C B C D PART...

Page 57: ...r more information about remote programming see the PARTNER Communications System Remote Administration Unit Installation and Use guide Upgrading the PARTNER ACS If you are upgrading to a later releas...

Page 58: ...nsion you can specify Immediate Ring Delayed Ring phone rings after a 20 second delay or No Ring The factory setting for line buttons is Immediate ring the factory setting for pool buttons is No Ring...

Page 59: ...lines at extension 10 to No Ring or simply use Line Assignment 301 to remove those lines from extension 10 In either case set Line Access Restriction 302 to No Access for those lines at extension 10...

Page 60: ...n or Hunt Group When activated this feature answers incoming calls after a specified number of rings and plays a customized message prompting the caller to dial the digits of the designated extension...

Page 61: ...signaling the receptionist green flutter or ringing back after the receptionist transferred a call green flutter Manual Signaling A Manual Signaling button labeled MS Bill is programmed to signal the...

Page 62: ...PARTNER 18D set up as a key extension and Figure 2 7 illustrates a PARTNER 6 phone set up as a pooled extension As you program buttons mark their functions on the phone s labeling sheet see the examp...

Page 63: ...must be programmed using Centralized Telephone Programming If a user has a standard phone all features for the extension must be programmed by using Centralized Telephone Programming If a user has a...

Page 64: ...mming from extension 11 11 displays instead of 10 b Press s A display similar to the following appears 10 Enter Extension Name This display is for the Extension Name Display feature When you are enter...

Page 65: ...sion number 6 To exit programming mode you can press f 0 0 or lift the handset off hook then place it back in the cradle Changing Programming Type When you are in programming mode you can move between...

Page 66: ...d with telephone numbers extension numbers or system features 2 To assign a name to the extension press left i then enter the character codes See Extension Name Display for the codes 3 Program Persona...

Page 67: ...handling features and dial code features are listed at the end of this chapter See the feature name in Chapter 5 for details about a specific feature System Telephones PARTNER model phones have severa...

Page 68: ...tton to make a call on that specific line lights show status of line When a number feature is programmed press the button to dial the number or use the feature The PARTNER 34D has 36 programmable butt...

Page 69: ...listening to a call through the speaker To adjust handset volume press while listening through the handset To adjust background music volume press while listening to music through the phone s speaker...

Page 70: ...al Button Steady On Line is in use Green means you are using the line red means someone at anotherextension is using the line Green means feature1 is on Red means the extension programmed on the butto...

Page 71: ...Service call is being scheduled from extension 10 A call transferred to the extension programmed on the button is now returning to your phone or you are being manually signaled by the extension Red Br...

Page 72: ...ny to indicate that you are connected with an outside line Intercom dial tone is generated by the system to indicate that you are connected with an inside line You hear this dial tone when you are mak...

Page 73: ...either a system phone or a standard phone However if you try to make a voice signaled call to a standard phone or an MLC 6 or TransTalk 9000 series phone it will ring 1 The HFAI feature can be turned...

Page 74: ...ndset to continue the conversation In conference rooms a separate speakerphone such as the SoundStation from Lucent Technologies is recommended since the built in speaker on a system phone is designed...

Page 75: ...Calls Answering Calls and Conference Calls in Chapter 5 If the standard phone has a message light use it to notify users of messages For details see Message Light On F09XX and Message Light Off F10XX...

Page 76: ...switchhook to access PBX or Centrex features Use the Recall feature instead see Recall F03 Limitations Each standard device requires one touch tone receiver to be available in order to dial a call in...

Page 77: ...oice signaled call to a standard phone it will ring because the standard phone does not have a system speaker Users cannot use the System Password Users cannot access the following system features Acc...

Page 78: ...tensions A combination extension is an extension with two devices connected to it either two standard devices or a system phone and a standard device but not two system phones For instructions on how...

Page 79: ...standard phone you can use the system phone s dialpad and fixed feature buttons to handle calls For example you can use the system phone to select a specific outside line or pool and conduct the call...

Page 80: ...Calls Dial Code Features Dial code features are features that you access by dialing a feature code at the telephone dialpad From a system phone you can dial f or i followed by the two or three digit...

Page 81: ...ing Devices Contact Closure Devices Credit Card Scanners Fax Machines Modems Voice Messaging Systems In addition you can connect the following devices to your system Doorphones allow visitors to signa...

Page 82: ...the copyright owners or their representatives The Magic on Hold system includes the required license for the first year This license must be renewed annually Remote Administration Units RAUs allow you...

Page 83: ...filters allow you to block noise generated by a nearby radio station as well as most electrical devices Caller ID devices allow you to store and process Caller ID information Although the system provi...

Page 84: ...n you do so the system sends the answering machine a signal that makes it hang up You can connect answering machines to your system in the following ways Single answering machine This basic setup can...

Page 85: ...he pools to extension X that you want the answering machine to cover Also use Line Assignment 301 to assign any individual lines to extension X that you want the answering machine to cover 2 Set Line...

Page 86: ...ial its message retrieval code From outside the system call in on any line assigned to the machine When the machine answers dial its message retrieval code Note however when calling from outside you c...

Page 87: ...extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension When an extension has a private line Figure 4 3 Personal Answering Machi...

Page 88: ...t answers calls and directs them to a specified extension Calling Group or Hunt Group based on the digits a caller dials after listening to a list of choices in a recorded greeting For example the aut...

Page 89: ...rings so if the receptionist does not pick up a call the auto attendant will Call Reporting Devices SMDR SMDR Station Message Detail Recording is a call reporting feature that provides records of cal...

Page 90: ...o enter an account code prior to making outside calls and Forced Account Code List 409 to create a list of valid account codes Display Language 303 to specify the language to be used for display messa...

Page 91: ...nformation Duration The duration of the call is shown in hh mm ss format where hh is the hour mm is the minutes and ss is the seconds This is the total time of the call including any time the call is...

Page 92: ...rts or changing the output format to 24 digits check the documentation shipped with the call accounting device to verify that these options are supported If SMDR Talk Time 611 is set to Active and SMD...

Page 93: ...e such as Lucent Technologies Call Accounting Terminal Basic or Plus if you want to further analyze call activity The device stores rate table information and processes the information it receives int...

Page 94: ...delivery person uses the doorphone extension X to announce a package delivery the user at extension Y can use f41 to activate Contact Closure 1 The lock on the Deliveries door will be released for fi...

Page 95: ...es at a time Programming Credit Card Scanners 1 If extension X is a key extension use Line Assignment 301 to assign the lines you want the scanner to use to extension X If extension X is a pooled exte...

Page 96: ...Use Line Ringing to change the ring options on the fax extension to either delayed ring or no ring Recommended Use Line Assignment 301 to remove all outside lines from the fax extension Using the Fax...

Page 97: ...ystem or ASA DXD You must also have your system configured in one of these ways Partner ACS as a stand alone module 308EC version 2 module in slot 1 any modules in remaining slots 200 206 400 module i...

Page 98: ...e a Fax Management button simply press the button When the fax machine answers hang up If you do not have a Fax Management button press plus the fax machine s extension number When the fax machine ans...

Page 99: ...2 Single Fax Machine The single fax machine setup shown in Figure 4 8 is good for moderate traffic The fax machine has its own line line A the number of which is published as the fax number The fax li...

Page 100: ...on X to Assigned 5 Make sure extension X is not assigned as a Call Waiting 316 extension Pickup Group Extension 501 Calling Group Extension 502 Night Service Group Extension 504 or Hunt Group Extensio...

Page 101: ...idual lines you want the fax machine to use to extension X 2 If extension X is a key extension set Automatic Line Selection for extension X to line A B C If extension X is a pooled extension set Autom...

Page 102: ...he fax machine see Using the Fax Management Feature on page 4 16 If fax 1 is set for Delayed Ring on line A fax 1 can pick up fax transmissions when fax 2 does not answer To Program Fax 1 Send Ext X 1...

Page 103: ...ine Ringing for line A at extension Y to Immediate Ring set all other lines and pools at extension Y to No Ring For all other extensions set line A to No Ring or Delayed Ring 4 Set Automatic Extension...

Page 104: ...X 2 If the modem will only dial outside the system set Automatic Line Selection for extension X to select outside lines first If you also use the modem for calls within the system set Automatic Line...

Page 105: ...314 to assign pools to extension X Also use Line Assignment 301 to assign line A and any other individual lines to extension X 2 For extension X set Automatic Line Selection to select pools and outsi...

Page 106: ...ry equipment in the Night Service Group as described in this section auxiliary equipment can start ringing and answering calls whenever you turn Night Service on In other words the Night Service butto...

Page 107: ...u join it Programming Night Service with Auxiliary Equipment 1 If extension X and Y are key extensions use Line Assignment 301 to assign only line A to extension X for the fax machine to cover and onl...

Page 108: ...the documentation provided with the voice messaging system Delayed Call Handling Figure 4 14 shows a PARTNER MAIL VS system that provides delayed call handling This setup allows the receptionist at ex...

Page 109: ...Group Call Distribution 206 to assign all outside lines to Hunt Group 7 the VMS hunt group to provide Automated Attendant Service on these lines 2 Use Transfer Return Extension 306 for extensions Z1 a...

Page 110: ...rectly to extension X s and Y s mailboxes without first ringing their phones This is useful when the receptionist knows that the users at extensions X and Y are away from their desks 8 Program an Auto...

Page 111: ...tons you can use while in programming mode Programming instructions tell you to use the D button to change values for specific settings You can enter a value using the dialpad if you prefer Similarly...

Page 112: ...Code List 122 Caller ID Type 410 Star Code Dial Delay 123 Backup Programming Automatic 501 Pickup Group Extensions 124 Backup Programming Manual 502 Calling Group Extensions 125 Restore Programming 5...

Page 113: ...Pickup I66G Group Pickup I68LL Direct Line Pickup Active Line I70 Loudspeaker Paging I 70 Simultaneous Paging I7G Group Calling Ring I 7G Group Calling Page I77G Group Hunting Ring I 77G Group Hunting...

Page 114: ...extension to which a call should be routed if the destination extension does not answer Set Automatic Extension Privacy 304 to Not Assigned for the auto attendant extension if you want to be able to i...

Page 115: ...on number to which the auto attendant is connected For example to select extension 27 press 2 7 3 To assign or unassign the extension press D until the appropriate value displays 4 To assign or unassi...

Page 116: ...calls quickly so they have an audible reminder of incoming calls Abbreviated Ringing applies to outside transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring Cal...

Page 117: ...If a Forced Account Code List exists the system checks the list whenever a user enters a forced account code If the code is valid the system provides the user access to an outside line If the code is...

Page 118: ...orted You can program the Account Code Entry feature code on a button on a system phone It is recommended that you use a button with lights This button can be used for optional Account Code Entry or F...

Page 119: ...ystem Manager using one of the following methods Dial it manually using the phone s dialpad Dial a System or Personal Speed Dial number programmed with the account code Press an Auto Dial button progr...

Page 120: ...d e on system phones To assign Allowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 8 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program exte...

Page 121: ...ers 406 and System Password 403 for more information The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix 402 This setting tells the...

Page 122: ...ired 12015551111 Toll Call Prefix not required 2015551111 All Telephone Numbers in One Area Code The following list entries allow calls to the 800 area code Toll Call Prefix required 1800 Toll Call Pr...

Page 123: ...t entered press r and repeat Steps 4 and 5 To delete the phone number you just entered press r To add other phone numbers to this list press n and repeat Steps 4 and 5 To create another list press N o...

Page 124: ...rations Calls that are answered by pressing a pool button can be held conferenced or transferred however pool buttons cannot be used to join calls There are several ways to access a line for answering...

Page 125: ...ed on hold 2 Press the button for the new call You are connected to the new call 3 To return to the first call put the second call on hold then press the line pool or i button for the first call To an...

Page 126: ...e first coverage call to ring at your extension is identified in the display If more than one coverage call rings at your extension you can press the Caller ID Inspect button Then press the line pool...

Page 127: ...mation about using a Fax Management button Identify fax extensions using Fax Machine Extensions 601 You can include special functions such as a Pause in the Auto Dial number See Special Dialing Functi...

Page 128: ...555 2398 press 5 5 5 2 3 9 8 Extension Number Press the left i button and enter the two digit extension number Press before the extension number to program the Auto Dial button to voice signal an ext...

Page 129: ...ooled extension press the pool button or press i and dial the three digit pool access code If you did not lift the handset the lights next to S and go on and you are active on the speakerphone 2 Press...

Page 130: ...ions System Day 102 is not applicable for Release 3 0 and later The day of the week is automatically calculated from the date Valid Entries 1 Active 2 Not Active Programming See Figure 2 3 on page 2 2...

Page 131: ...e to join a call at their extension If Automatic Extension Privacy is Assigned at an extension the green light is lit automatically after programming the Privacy button to indicate that Privacy is cur...

Page 132: ...tting for an extension 1 Press f 0 0 s s 3 0 4 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program extension 16 press 1 6 3 To assign or unassign Automati...

Page 133: ...ntercom with no outside lines in the selection sequence For an extension identified as an External Hotline 311 program the extension to select outside lines or pools first Considerations This feature...

Page 134: ...line However you can change the order to accommodate a different automatic line selection For example your boss prefers her individual line line 15 to be selected when she lifts the handset then auxil...

Page 135: ...c System Answer affects incoming calls only on lines identified using Automatic System Answer Lines 204 Calls that ring on lines programmed with Automatic System Answer are picked up after two rings a...

Page 136: ...er since there is no default message An Automatic System Answer button must be programmed on a button with lights on the system display phone at extension 10 This feature will not work if it is progra...

Page 137: ...swer button at extension 10 Using To turn Automatic System Answer on Press the Automatic System Answer button at extension 10 The green light is on steady and Automatic System Answer is on If calls ar...

Page 138: ...ing callers hear when the system answers an incoming call You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an incoming outside call answered by Automatic System A...

Page 139: ...r the location of special programming buttons such as s and on system phones To change the number of times an incoming call rings at extension 10 before the system answers it 1 Press f 0 0 s s 1 1 0 2...

Page 140: ...when the system answers an incoming call If there is no message recorded for Automatic System Answer the caller will be placed on hold immediately after the system answers You can set SMDR Talk Time 6...

Page 141: ...tons such as s and e on system phones To identify the lines on which outside calls should be answered by the system 1 Press f 0 0 s s 2 0 4 2 Enter the two digit system line number of the desired line...

Page 142: ...to turn Automatic System Answer on and off Use Automatic System Answer Button 111 to program the button Calls that ring on lines programmed with Automatic System Answer are picked up after two rings a...

Page 143: ...Hold or Disconnect you can intercept a call while the message is playing the light for the call will be steady red To intercept the call press the line button and lift the handset The message stops pl...

Page 144: ...of rings use Automatic System Answer Delay 110 You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an incoming outside call answered by Automatic System Answer this...

Page 145: ...n Dial PC card is purchased separately and must be installed see PARTNER PC Card Installation Instructions 2 Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the pr...

Page 146: ...e process of being answered by these features to be completed 2 Lift the handset of the system display phone at extension 10 or 11 3 Press the i button 4 Dial 8 9 1 A display similar to the following...

Page 147: ...d the VMS Cover button is pressed the feature is deactivated To activate VMS Cover again you must press the button Automatic VMS Cover also applies to outside calls on lines assigned ownership with Li...

Page 148: ...s s and e on system phones To change the Automatic VMS Cover setting for an extension 1 Press f0 0 s s 3 1 0 at extension 10 or 11 2 Enter the number of the extension to be covered by the voice messag...

Page 149: ...Magic on Hold system includes the required license for the first year This license must be renewed annually Background Music stops when a user makes or answers a call but resumes when the phone become...

Page 150: ...ou hear Background Music If the Background Music button has lights the green light turns on 2 To adjust the volume of Background Music use the phone s volume control buttons while listening to the Bac...

Page 151: ...omatic backup fails a Backup Failure Alarm message appears instead of the system date and time on the top line of the telephone display at idle extensions 10 and 11 The message will be one of the foll...

Page 152: ...at you leave the Backup Restore PC Card in PC Card Slot 2 Slot 2 is recommended for the Backup Restore PC Card however either slot can be used If the system detects Backup Restore PC Cards in both slo...

Page 153: ...m and thereafter at 2 00 a m on the first day of each month provided that a valid Backup Restore PC Card is in the PC Card slot See PARTNER PC Card Installation Instructions The old AUTO mmddyy file...

Page 154: ...u prefer If so backups are done automatically at 2 00 a m on the first day of each month You can also use both methods performing manual backups between the scheduled monthly backups Once the system a...

Page 155: ...layed Card is Write Protected Insert Valid Card System Busy See Chapter 6 Troubleshooting for explanations and corrective actions Otherwise the display instructs you to press Enter to begin the backup...

Page 156: ...of times a covered call rings at an extension before it is sent to the covering extension If Call Coverage and Do Not Disturb are active covered calls are routed immediately to the covering extension...

Page 157: ...wered by Call Coverage to be logged as unanswered calls use the Call Log Line Associations 318 feature to associate the lines with extensions for logging unanswered calls You can use this feature whil...

Page 158: ...sion than the one stored on the button and you can still use the button to turn Call Coverage off Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and...

Page 159: ...age using the programmed button 1 Press the programmed button If an originating extension and a covering extension were programmed on the button Call Coverage is deactivated on a button with lights th...

Page 160: ...s Call Coverage and VMS Cover active covered calls ring at the covering extension for the specified number of Call Coverage Rings Then If the covering extension does not answer the call is routed to t...

Page 161: ...n for the specified number of Call Coverage Rings Then If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specifi...

Page 162: ...nsion has Call Coverage and Call Forwarding active calls are routed to the Call Forwarding destination extension Call Forwarding takes precedence Calls forwarded and unanswered at both the originating...

Page 163: ...ng on and off with one touch The lights show when Call Forwarding is on even if calls are forwarded to a different extension than the one stored on the button and you can still use the button to turn...

Page 164: ...n To remove Call Forwarding using the programmed button 1 Press the programmed button If an originating extension and a destination extension were programmed on the button Call Forwarding is deactivat...

Page 165: ...Forwarding or VMS Cover Considerations Call Park typically is used for pooled extensions in Hybrid mode because users can retrieve calls without knowing which line the call is on It is recommended th...

Page 166: ...ntercom dial tone 2 Dial your two digit extension number 3 Hang up If the call is not picked up within three minutes it rings back at your extension If you are on another call when the parked call ret...

Page 167: ...hone to pick up with one touch a call that is ringing or parked at another specified extension Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e o...

Page 168: ...Feature Reference 5 58 Standard Phone 1 Lift the handset You hear intercom dial tone 2 Dial 6 plus the two digit number of the extension at which the call is ringing or parked...

Page 169: ...le the call is being screened the user is connected to the call in a listen only mode on the speakerphone The user is able to hear both the outgoing announcement and the incoming caller leaving the me...

Page 170: ...feature is not available at tip and ring proprietary cordless or wireless telephones This feature can be primed only by pressing the programmed button It cannot be accessed by dialing the Call Screeni...

Page 171: ...nsiderations This feature is distinct from the local telephone company s Call Waiting feature If you use this system feature do not use your local telephone company s Call Waiting feature The Call Wai...

Page 172: ...ber of the extension to receive Call Waiting For example to program extension 11 press 1 1 3 To assign or unassign Call Waiting press D until the appropriate value displays 4 To program another extens...

Page 173: ...iction 302 to restrict access to lines Pooled Access Restriction 315 to restrict access to all lines within a specific pool or both procedures for pooled extensions that have pools and lines For activ...

Page 174: ...coverage call is being sent however if they pick up the handset they will join or answer the call indicated on the display Caller ID information is displayed if you Join a call however you cannot join...

Page 175: ...aller ID information for the second call Not all calls on Caller ID lines are displayed This varies by local phone company When Caller ID information is not captured the system date and day default di...

Page 176: ...th lights on a system display phone The user should make sure the green light next to the Caller ID Inspect button is fluttering before pressing a line or pool button or else the call the user is acti...

Page 177: ...er ID Inspect is activated 2 Press a line pool or intercom button The Caller ID or Call Coverage information for the selected line pool or intercom displays 3 Press the programmed button to deactivate...

Page 178: ...mined to be invalid Related Features If you also want to log unanswered Caller ID calls use the Caller ID Call Log Line Association 318 programming procedure to program lines and extensions to log una...

Page 179: ...ure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To program the extension to log answered calls 1 Press f 0 0 s s 3 1 7 at extension 10 or 11 2 Ent...

Page 180: ...th You can also program a maximum of one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines Use the Caller ID Call Log Line As...

Page 181: ...8 at extension 10 or 11 2 At the extension prompt enter the number of the extension to be programmed For example to program extension 23 press 2 3 3 At the Line prompt enter the line number to be ass...

Page 182: ...stored in each user s call log and available for viewing depends on the following Unanswered transferred calls are logged automatically whether or not the line and extension are associated with the Ca...

Page 183: ...owever if a user answers the call at any extension in the group it is not logged as unanswered at any extension If a Caller ID call is answered by the Direct Extension Dial feature and the caller hang...

Page 184: ...sing the Caller ID Log Answered Calls 317 programming procedure or an extension is programmed to answer all calls using the Caller ID Log Line Assignment 318 and Caller ID Log All Calls 319 features P...

Page 185: ...aller ID information A No Number message displays if no information was received You have several options at the Telephone Number Display Press the Next button to view the next logged call If you have...

Page 186: ...f the display you see the date and time of the call and either am or pm to indicate whether the call arrived in the morning or afternoon The entry in the next column indicates the line that the call c...

Page 187: ...ve several options at the Entry Erased Display Press the Next button to view the next logged call If you have a second call logged it is displayed Press the Prev button to view the Call Status Display...

Page 188: ...r area To dial the complete number including the 1 press the button under the 1 left button To include the area code but not the 1 press the button under the area code the second button To dial the se...

Page 189: ...er ID Log All Calls feature is useful when a centralized user needs information for all calls received in the system For example a supervisor could use the log for quality assurance by contacting call...

Page 190: ...or the location of special programming buttons such as s and e on system phones To program the extension to log answered calls 1 Press f 0 0 s s 3 1 9 at extension 10 or 11 2 Enter the number of the e...

Page 191: ...he user who is sending calls for coverage You can use this feature while using Call Screening F25 Considerations This feature must be programmed on a button with lights on a system display phone When...

Page 192: ...Feature Reference 5 82 Using Press the programmed button to turn Caller ID Name Display on press it again to turn it off Use the button like a switch when the light is on Caller ID Name Display is on...

Page 193: ...DN Directory Number absence field and substitutes the information sent by the local telephone company Central Office in the Name parameter field If the name is supplied the system displays it If the n...

Page 194: ...D Type setting 1 Press f 0 0 s s 1 2 2 at extension 10 or 11 The system shows the current setting 2 Press D or d until the appropriate value displays or press r to return to the default setting 3 Sele...

Page 195: ...rs can make simultaneous announcements over the loudspeaker paging system and the system phones assigned to Calling Group 1 See Simultaneous Paging Considerations Extensions can be in more than one Ca...

Page 196: ...1 dial 3 1 4 To assign or unassign the extension press D until the appropriate value displays 5 At this point To program another extension press n or p until the extension number shows on the display...

Page 197: ...d Dial Personal Speed Dial or Auto Dial numbers to add parties to the conference Do not add a busy or ringing outside call to a conference if you do all callers hear the busy or ringing signal If you...

Page 198: ...ss i and dial the pool s access code to gain access to another line in that pool 4 Press C again to add the second party to the call You can now speak with the first and second parties 5 Repeat Steps...

Page 199: ...m phone to use the feature with one touch Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To program a Conference Drop button 1...

Page 200: ...sers are included in the Contact Closure Group for that Contact Closure When the Contact Closure Operation Type is set to Toggle if a user activates the Contact Closure so that the toggle is On and th...

Page 201: ...extension or exit programming mode Using System Phone To activate a Contact Closure 1 Press the programmed button or press f 4 1 for Contact Closure 1 or f 4 2 for Contact Closure 2 The green light is...

Page 202: ...6 for that doorphone When a user s extension is included in the appropriate Contact Closure Group the user can then use Contact Closure to activate the contact closure device Valid Entries 1 Assigned...

Page 203: ...n another extension to the same Contact Closure Group press n or p until the correct extension is displayed Then repeat Step 4 To assign extensions to the other Contact Closure Group press N or P and...

Page 204: ...activate the Contact Closure For more information about Contact Closure devices see Contact Closure Devices on page 4 13 Related Features Before a user can activate a contact closure you must assign t...

Page 205: ...Contact Closure Operation Type 613 5 95 4 To assign the Operation Type for the other Contact Closure press n p and repeat Step 3 5 Select another procedure or exit programming mode...

Page 206: ...7 Caller ID Call Logging and Dialing2 2 For Release 2 0 and later 117 VMS Cover Rings3 3 For Release 2 0 and earlier 318 Caller ID Log Answered Calls 301 Line Assignment 320 Call Coverage Rings4 4 For...

Page 207: ...ce extension to copy from For example to copy the current settings from extension 18 press 1 8 3 At the Data prompt enter the target extension to copy to any extension except the source extension is v...

Page 208: ...201 set to Rotary you should add 11 to an Allowed Phone Numbers List 407 and assign the list to these extensions Otherwise when the users at the restricted extensions dial 1 to begin a star code the...

Page 209: ...will appear to be busy The Direct Extension Dial button returns to the status on off it was in before a power failure occurred or System Reset 728 was used Direct Extension Dial affects incoming calls...

Page 210: ...ded that you use only one automated answering option for incoming calls either this feature the Automated Attendant Service of the voice messaging system or a PARTNER Attendant This feature can handle...

Page 211: ...sign Direct Extension Dial to that button 3 Select another procedure or exit programming mode 4 Label the Direct Extension Dial button at extension 10 Using To turn Direct Extension Dial on Press the...

Page 212: ...on call reports For an incoming outside call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the ca...

Page 213: ...of special programming buttons such as s and e on system phones To change the number of times an incoming call rings at extension 10 before the system answers it 1 Press f 0 0 s s 1 1 2 2 To change t...

Page 214: ...tside call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call Considerations The Automatic Sys...

Page 215: ...be answered for Direct Extension Dial 1 Press f 0 0 s s 2 0 5 2 Enter the desired system line number For example to specify line 1 press 0 1 3 To assign or unassign Direct Extension Dial press D unti...

Page 216: ...e call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call Considerations The Automatic System...

Page 217: ...g appears for three seconds Record at the tone After three seconds you hear a tone and you can begin recording your message While you are recording the following display appears Press to stop 6 Press...

Page 218: ...back After the message is played back you hear a confirmation tone and a display similar to the following appears DXD 1 Record 2 Play 6 At this point To re record the message follow the instructions f...

Page 219: ...eld or transferred call on the line Direct Line Pickup cannot be used to access an active call at an extension that has Privacy activated or that is part of a Conference Call or a held call at an exte...

Page 220: ...a button programmed with Direct Line Pickup Active Line then dial the two digit system line number of the line you want to pick up or join or press i 6 8 and the two digit line number If you did not l...

Page 221: ...restricted extension hears busy tone if Direct Line Pickup is used to access that line to place a call Considerations This procedure applies to individual lines If you have a pooled extension and you...

Page 222: ...wo digit system line number of the idle line you want to access or press i 8 and the two digit line number If you did not lift the handset the speaker comes on automatically Standard Phone 1 Lift the...

Page 223: ...re 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To assign Disallowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 5 at extension 10 or...

Page 224: ...g tells the system whether a 0 for operator assisted calls or 1 for direct dial calls is required when you make toll calls If Star Code Dial Delay 410 is active the system checks for allowed and disal...

Page 225: ...oll Call Prefix not required International Long Distance To prevent international calls enter the international prefix number 011 All Star Codes To prevent the use of all star codes enter for touch to...

Page 226: ...umber prompt enter a list number 1 8 For example to select the first list press 1 3 At the Entry prompt select a list entry 01 10 4 At the Data prompt enter the first telephone number 5 To save the te...

Page 227: ...endant a voice messaging system or the Direct Dial Extension feature respectively Caller ID number or name of calling party if applicable Coverage Call for XX on the display of users receiving a cover...

Page 228: ...ll Similarly users receiving a transfer return call see the name and extension number of the person assigned to the extension that did not answer the transferred call See Extension Name Display for mo...

Page 229: ...sh 3 French Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To change the Display Language setting for an extension 1 Press f 0...

Page 230: ...tem does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature Valid Entries 1 Active outside intercom and transfe...

Page 231: ...mediately to their voice mailbox Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls immediately to the covering extension You cannot use Call Screening F25 with this feat...

Page 232: ...at extension 10 or 11 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button with lights 4 Press f 0 1 5 Program another button for this extension or exi...

Page 233: ...osure on the Contact Closure Adjunct controls a door lock consider assigning the Doorphone Alert Extensions to the Contact Closure Group 612 for that Contact Closure Only extensions assigned to that C...

Page 234: ...ercom lines first You can use Message Light On with the doorphone for example the doorphone s light flashes as a prearranged signal to a delivery person provided the doorphone is connected to a PARTNE...

Page 235: ...on of special programming buttons such as s and e on system phones To program a doorphone extension 1 Press f 0 0 s s 6 0 4 for doorphone 1 or 6 0 5 for doorphone 2 at extension 10 or 11 2 Enter the d...

Page 236: ...e account code as long as 911 has been entered into the Emergency Phone Number List The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix 402...

Page 237: ...ng See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To create an Emergency Phone Number List 1 Press f 0 0 s s 4 0 6 at extension 10 or 11 2...

Page 238: ...rates a short Hold Reminder Tone This tone sounds once every minute until the held call is retrieved or until the caller hangs up If you put a call on a line or a pool on hold and another user picks u...

Page 239: ...Exclusive Hold The green light next to the line pool or i button flutters At all other extensions the line appears busy steady red 2 To retrieve the call press the line pool or i button on which the c...

Page 240: ...on that extension can be programmed with a name through Centralized Telephone Programming If users want to program their own extension name they must have a system display phone at their extension Onl...

Page 241: ...ed previously to this extension that name displays instead 4 Enter the two digit code for each character you want to enter See Table 5 3 for codes For example to enter the name Andy press 21 62 31 93...

Page 242: ...he external hotline requires immediate dialing of the programmed number dedicate a line for use by this extension do not assign the line to any other extension or use the line for any other purpose Yo...

Page 243: ...To identify an external hotline extension 1 Press f 0 0 s s 3 1 1 at extension 10 or 11 2 At the Extension prompt enter the external hotline extension number see Valid Entries above For example to pro...

Page 244: ...the external hotline After approximately three seconds the programmed phone number is dialed automatically 2 If you do not hear dial tone or dialing noises hang up for about 20 seconds and try again...

Page 245: ...tone is sent while the call is being dialed connected through the network ringing until the call is answered If another fax machine answers the appropriate signals are sent back to the calling fax ma...

Page 246: ...call is treated as an incoming voice call It could take up to eight seconds after a call is answered before the system determines that the incoming call is a fax call The ASA DXD PVM PMVS or PARTNER M...

Page 247: ...system the Automated Attendant Service of that system can be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group for the fax machines if you have multiple f...

Page 248: ...arlier extensions programmed with this feature are restricted from dialing outside phone numbers on all lines at the extension including numbers on the Emergency Phone Number List 406 until an account...

Page 249: ...his feature Valid Entries 1 Assigned 2 Not Assigned Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To program an extension for...

Page 250: ...account code Users can make 911 calls from the Forced Account Code extensions without entering the account code as long as 911 has been entered into the Emergency Phone Number List If you do not crea...

Page 251: ...igits to track a specific customer or item number For example The following entries are valid 123 123999 The following entries are invalid 1 12 Wildcard Characters You can use wildcard characters in l...

Page 252: ...A display similar to the following appears Forced Act Code List 03 Data 3 Enter up to six digits for the list entry 4 If the account code is five digits or less you must press e to save the account co...

Page 253: ...all lines Assign setting 1 those lines to Hunt Group 7 If you want calls to route directly to the voice mailbox of a specific user after four rings choose VMS Line Cover setting 3 for those lines and...

Page 254: ...transfer to a specific extension or group without the assistance of the receptionist Valid Entries 1 Assigned for hunting to groups 1 6 or to group 7 for the voice messaging system s Automated Attenda...

Page 255: ...ndants voice messaging systems fax machines internal and external hotline phones and doorphones from Calling Groups If some extensions in a Calling Group have standard MLC 6 or TransTalk 9000 series p...

Page 256: ...ring and the customer is connected to the first salesperson to answer Alternatively the receptionist can page the group through the speakers of their system phones by pressing i 7 1 Programming See F...

Page 257: ...ss 7 and a group number 1 4 After the beep start talking Your voice is heard through the speakers of all system phones that are not busy in the Calling Group If someone answers the page you are connec...

Page 258: ...to a Calling Group 1 While on a call press the switchhook down once rapidly You hear intercom dial tone 2 Dial 7 and a group number 1 4 You can hang up or stay on the line to announce the call All ava...

Page 259: ...exclusively for the voice messaging system and Hunt Group 8 is used exclusively for fax machines For more information refer to Voice Messaging Systems on page 4 28 Related Features You must use Hunt G...

Page 260: ...assign one or more outside lines to the group Doing so lets outside callers ring the group directly without having to be transferred by the receptionist For example a mail order company assigns the e...

Page 261: ...le system phone that is not busy If no one answers the call does not keep hunting To manually transfer a call to a Hunt Group 1 While on a call press 2 Dial 7 7 and a group number 1 8 The next availab...

Page 262: ...al 7 7 and a group number 1 8 The next available extension in the Hunt Group rings If no one answers within three rings the call hunts to the next available extension However if Transfer Return Rings...

Page 263: ...Pickup button on a system phone to pick up calls in a Pickup Group with one touch Examples Here are some useful applications for a Pickup Group Put all system extensions in a Pickup Group except the...

Page 264: ...for this extension or exit programming mode Using System Phone To use Group Pickup when programmed on a button press the programmed button To use manually 1 Lift the handset and press i You hear inte...

Page 265: ...is connected to the processor module Standard phone users can put a call on hold to retrieve a second call provided Call Waiting 316 is programmed for their extensions Considerations For system phones...

Page 266: ...hook down once rapidly You hear intercom dial tone The call is on hold Do not hang up the handset while the call is on hold If you hang up the handset the phone rings Lifting the handset reconnects yo...

Page 267: ...nect within a minute after the caller hangs up the hold disconnect time is probably set too high or set at No Detection Considerations If the telephone company does not send a signal keep the hold dis...

Page 268: ...or which you are adjusting the hold disconnect time For example to adjust line 1 press 0 1 The current hold disconnect time for the line number you specified is displayed For example if line 1 is set...

Page 269: ...tension Set Automatic Line Selection for the hotline extension to intercom only Remove hotline extensions from Night Service Group Extensions 504 Calling Group Extensions 502 and Hunt Group Extensions...

Page 270: ...ries on the previous page For example to program extension 33 as the hotline press 3 3 3 At the Data prompt enter the alert extension number see Valid Entries on the previous page For example to progr...

Page 271: ...irectly in a Hunt Group see Group Call Distribution 206 Hunt Group calls are not eligible for Call Coverage or VMS Cover When using PARTNER MAIL Release 3 or later a call to a busy Hunt Group can be s...

Page 272: ...hardware Do not assign any other extensions to this group A voice messaging system requires special hardware and set up procedures refer to Voice Messaging Systems on page 4 28 and to the documentati...

Page 273: ...roup 1 Extension 3 Enter the desired extension number For example to select extension 31 press 3 1 4 To assign or unassign the extension press D until the appropriate value displays 5 At this point To...

Page 274: ...an autodialing device has trouble making calls Valid Entries 1 Regular dial tone 2 Machine outside line dial tone Programming See Figure 2 3 on page 2 22 for the location of special programming butto...

Page 275: ...nsion that has Privacy activated If a line is not assigned to a user s extension and access to that line is not restricted for that extension the user can use Direct Line Pickup Active Line to join a...

Page 276: ...o Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension To join a call Press the line button next to the steady red light and lift the...

Page 277: ...a delay based on the Star Code Dial Delay 410 setting A number dialed automatically using the Caller ID Call Logging and Dialing feature can be redialed with this feature This feature interrupts Call...

Page 278: ...Number Redial 1 If you want lift the handset 2 Press the programmed button or press f 0 5 Digits are displayed on system display phones as they are dialed Standard Phone To use Last Number Redial 1 Li...

Page 279: ...ith factory settings for Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing When an extension is changed from Key to Pooled any previously assigned line buttons...

Page 280: ...r example to program extension 18 press 1 8 3 To change the Line Access Mode press D until the appropriate value displays 4 To program another extension press n or p until the extension number shows o...

Page 281: ...e extension so it cannot be accessed using Direct Line Pickup If an extension s access to a line is set to No Access or In Only the extension cannot place calls on that line either by pressing the lin...

Page 282: ...ension 23 press 2 3 3 At the Line prompt enter the line number to be restricted at this extension For example to restrict line 2 press 0 2 The current restriction displays 4 To change the line restric...

Page 283: ...y when each outside line assigned to an extension should start ringing If you add a line to the system its factory setting is Immediate Ring You can use Automatic Line Selection to determine the order...

Page 284: ...Feature Reference 5 174 Figure 5 7 Default Line Assignments Intercom Intercom Ext Message Intercom Intercom Message Ext Intercom Intercom Ext Message...

Page 285: ...for the extension Alternatively the user can use Direct Line Pickup to access a specific line Valid Entries 1 Assigned 2 Not Assigned 3 Select Button then press a line button to assign the line to th...

Page 286: ...ne to a specific button press 3 A display similar to the following appears Line Assignment 15 L01 3 Select a Button Then press a button with lights to assign the line to that button If you use option...

Page 287: ...to the covering extension Use VMS Cover or Automatic VMS Cover 310 to redirect the extension s calls on owned lines to the voice messaging system Use VMS Cover Rings 117 or 321 to specify the number...

Page 288: ...e the Line Coverage setting for an extension 1 Press f 0 0 s s 2 0 8 at extension 10 or 11 2 Enter the desired line number For example to program line 12 press 1 2 3 Enter the number of the extension...

Page 289: ...the extension For lines or pools set to Immediate Ring Caller ID information is displayed after the first ring For lines or pools set to Delayed Ring Caller ID information is displayed as soon as the...

Page 290: ...22 for the location of special programming buttons such as s and e on system phones To change the way outside lines or pools ring at an extension 1 Press f 0 0 s s c at extension 10 or 11 2 Enter the...

Page 291: ...e phone can be used to make announcements over the loudspeaker For more information see Hotline 603 Considerations You can program a Loudspeaker Paging button on a system phone to access the loudspeak...

Page 292: ...m supports announcements to zoned areas refer to the instructions packaged with the device to make zoned announcements Standard Phone To make an announcement over the loudspeaker paging system 1 Lift...

Page 293: ...oing access to a pool they hear a reorder tone after dialing the pool access code at the intercom dial tone Related Features You can store an outside number an intercom number or a feature code on a b...

Page 294: ...d outgoing calls For more information see Account Code Entry You also can use Forced Account Code Entry 307 to identify extensions that must enter account codes prior to dialing outside phone numbers...

Page 295: ...ing S 2 When the line is free and your phone beeps lift the handset and dial the number If more than one person reserves a line all their phones beep when the line is free The first person to pick up...

Page 296: ...hear two beeps you have reached a busy system phone with Voice Interrupt On Busy Assigned You can speak after the beeps Be aware that the third party to whom the recipient is speaking probably also w...

Page 297: ...ng probably also will hear the two beeps and the faint sound of your voice Be brief and discreet in your interruption If the recipient has a Voice Interrupt On Busy Talk Back button wait for a respons...

Page 298: ...to an extension for which you have a Manual Signaling button press before pressing the Manual Signaling button See Transferring Calls Considerations A PARTNER or MLS model phone is required at both ex...

Page 299: ...rammed with this feature 3 Press a programmable button 4 Press f 1 3 5 Dial the two digit extension number of the target extension For example to identify extension 22 as the target extension press 2...

Page 300: ...on that is covered by the voice messaging system The voice messaging system automatically turns off the message light at a subscriber s extension when messages in the mailbox have been deleted If a me...

Page 301: ...or press f 1 0 If you programmed the destination extension number on the button the message light for the destination extension goes off Skip Step 2 2 If no extension number was programmed on the but...

Page 302: ...or later 206 module in a system equipped with a PARTNER ACS processor module On a standard phone the message light flashes only when the phone is idle to indicate that the extension has received a mes...

Page 303: ...button or press f 0 9 If you programmed the destination extension number on the button the message light for the destination extension goes on Skip Step 2 2 If no extension number was programmed on th...

Page 304: ...If the receptionist at extension 10 uses the Wake Up Service Button 115 to schedule wake up calls the recipients hear music on hold when they answer their wake up calls Considerations If Music on Hold...

Page 305: ...ation of special programming buttons such as s and e on system phones To change the setting of the Music on Hold jack 1 Press f 0 0 s s 6 0 2 at extension 10 or 11 2 To activate or deactivate the Musi...

Page 306: ...he Music on Hold Volume setting will have immediate effect on all calls currently receiving Music on Hold treatment Valid Entries Programming See Figure 2 3 on page 2 22 for the location of special pr...

Page 307: ...word Night Service with a System Password is useful for controlling unauthorized use of phones after hours If you have a voice messaging system VMS Hunt Schedule 507 determines when outside calls shou...

Page 308: ...gned Ext10 If you want to remove the Night Service button assignment press D until a display similar to the following appears Night Service Button 2 Not Assigned If you want to assign Night Service to...

Page 309: ...vice off 1 Press the Night Service button at extension 10 If a System Password is programmed the green light next to the button flashes you must continue with Step 2 If no System Password is programme...

Page 310: ...ne Number List 406 and Marked System Speed Dial Numbers without entering the System Password If you have a voice messaging system lines that are assigned to the user s phones in the Night Service Grou...

Page 311: ...5 0 4 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program extension 13 press 1 3 3 To assign or unassign the extension press D until the appropriate valu...

Page 312: ...dual lines back to factory settings To change pool assignments without affecting other settings use Pool Line Assignment 207 and Pool Extension Assignment 314 In Key mode do not use this procedure if...

Page 313: ...ttons such as s and e on system phones To assign lines to the system at initial system setup 1 Press f 0 0 s s 1 0 4 at extension 10 or 11 2 Enter two digits for the number of outside lines in the sys...

Page 314: ...striction 315 to restrict extensions from making or receiving calls on all lines belonging to a specific pool and Disallowed Phone Number Lists 404 to specify telephone numbers that users cannot dial...

Page 315: ...ocal and intercom calls 2 Inside intercom Only 3 Local intercom and local Only Programming See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones...

Page 316: ...estriction setting through System Programming if you prefer You must use an Auto Dial button with lights to designate the extension you want to change after you press the Outgoing Call Restriction but...

Page 317: ...n Outgoing Call Restriction to the first available button press D until a display similar to the following appears Outgoing CallRstr Button 1 Assigned Ext10 If you want to remove the Outgoing Call Res...

Page 318: ...d extension repeatedly until its lights show the correct setting as follows No Restriction The green light next to the Auto Dial button is on steady Inside Only The red light next to the Auto Dial but...

Page 319: ...utside conference is allowed you can have up to two outside parties and up to three inside parties If outside conference is disallowed you can have one outside party and up to four inside parties Vali...

Page 320: ...frequently dialed numbers available to all system users You can store account codes as Personal Speed Dial numbers for use with the Account Code Entry feature External Hotline 311 uses Personal Speed...

Page 321: ...example to select code 81 press f 8 1 If a number is assigned already to the code the number appears on the display If no number is assigned to the code the display reads Blank 4 Enter the phone numb...

Page 322: ...s the number The number being dialed shows on a display phone Standard Phone You can dial Personal Speed Dial numbers on a standard phone but the numbers must be programmed from extension 10 or 11 To...

Page 323: ...assigned to as many as four different Pickup Groups Extensions where extra alerts such as a loud bell are installed can be assigned to a Pickup Group to enable anyone who hears the alert to answer the...

Page 324: ...r unassign another extension press n or p until the extension number shows on the display Then repeat Step 4 To program another group press N P and enter a new group number Then repeat Steps 3 and 4 6...

Page 325: ...2 12 for a summary of all dialing restrictions When a user has access to a pool for outgoing calls you can customize dialing restrictions for the user s extension by using Outgoing Call Restriction 40...

Page 326: ...following appears Pool Access Rstr 23 Pool 3 Enter the pool number 880 881 882 or 883 to be restricted at this extension For example to restrict pool 881 press 8 8 1 The current restriction displays...

Page 327: ...lines or pools when the user at that extension lifts the handset or presses S to make a call Note that auxiliary pools 881 882 and 883 are not automatically added to an extension s Automatic Line Sele...

Page 328: ...a standard phone but a single line phone can make only one call at a time To make a call the user lifts the handset and dials 9 the system selects the first available pool based on the Automatic Line...

Page 329: ...you want to assign the pool to a specific button press 3 A display similar to the following appears Pool Ext Assign 15 P881 3 Select a Button Then press a button with lights to assign the auxiliary po...

Page 330: ...sing Pool Access Restriction 315 You can use Line Access Mode 313 to change a pooled extension to a key extension Considerations You can assign some or all outside lines to a specific pool but you can...

Page 331: ...to pools 1 Press f 0 0 s s 2 0 7 2 Enter the first line to be programmed For example to program line 8 press 0 8 A display similar to the following appears Lines to Pools L08 2 Pool 880 3 Enter the de...

Page 332: ...igned Automatic Extension Privacy 304 is appropriate for use with standard phones Privacy applies to active calls any user can retrieve a held call unless the call is placed on hold with Exclusive Hol...

Page 333: ...c at extension 10 or 11 2 Dial the number of the extension to be programmed with this feature 3 Press a programmable button with lights 4 Press f 0 7 5 Program another button for this extension or exi...

Page 334: ...s the call Whenever your PBX or Centrex documentation tells you to press the switchhook when you are on an outside call use the Recall feature instead If you are already on a call most PBX or Centrex...

Page 335: ...ess a PBX central office or Centrex feature such as Call Waiting while active on an outside line System Phone 1 Press the programmed button or press f 0 3 2 Enter the access code for the feature if re...

Page 336: ...y under two conditions If using the system Recall feature has no effect lengthen the time If the system is connected to a PBX or Centrex system and Recall drops calls shorten the time Valid Entries 01...

Page 337: ...ect another procedure or exit programming mode 4 If you are using Recall to access PBX or Centrex features test the new Recall Timer setting If a call is disconnected shorten the time If the Recall si...

Page 338: ...ence limit is exceeded A user active on a conference call may turn on this feature during the conference A user can put the Record a Call on hold just as if the user were putting a conference call on...

Page 339: ...ess a programmable button with LEDs 4 Press f 2 4 5 Program another extension or exit programming mode Using Activating To activate the feature a user would press the programmed feature button when ac...

Page 340: ...In order to use remote administration you must enter a password Only one administration tool can be active at a time If remote administration is active local administration is blocked If local adminis...

Page 341: ...line of the display shows the password as it has been entered 5 Select another procedure or exit programming mode 6 To remove an existing password repeat steps 1 and 2 and press r 7 Select another pr...

Page 342: ...elated Features Backup Programming Automatic 123 automatically saves your programmed settings at regular intervals Backup Programming Manual 124 is a manual procedure that you can perform at any time...

Page 343: ...PC Card using the PARTNER PC Card Installation Instructions Then repeat this procedure from Step 2 You must power down the system before removing or inserting a Backup Restore PC Card You are prompted...

Page 344: ...detect an error the restore begins When the restore has completed successfully the bottom line of the display shows Restore Complete for two seconds Then the system resets itself which means that all...

Page 345: ...rs hear ringing until the call is answered or it is sent to the voice messaging system Related Features If you have an audio source connected to the system set Music on Hold 602 to Active and Ring on...

Page 346: ...then the timeout Related Features Use this procedure only if the Dial Mode 201 for at least one outside line in the system is set to rotary Considerations Do not change this setting unless the system...

Page 347: ...r Code Dial Delay 410 setting When you automatically dial the number displayed in the Caller ID Call Logging and Dialing feature you can save the number using the Save Number Redial feature If this fe...

Page 348: ...on for this extension or exit programming mode Using To save a number from a system phone press the programmed button or press f 0 4 after dialing the number but before hanging up To redial a stored n...

Page 349: ...Do Not Disturb to send that coverage call and all subsequent calls immediately to the covering extension If there is no answer at the covering extension the calls go to your voice mailbox after the nu...

Page 350: ...d calls are sent immediately to the voice messaging system until you turn off Do Not Disturb To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on press Do Not Dis...

Page 351: ...peakers in Calling Group 1 If the loudspeaker paging system or Calling Group 1 is in use a user attempting to make an announcement hears a busy tone If someone answers a loudspeaker page from a system...

Page 352: ...system supports announcements to zoned areas refer to the instructions packaged with the device to make zoned announcements Standard Phone To make an announcement over the loudspeaker paging system a...

Page 353: ...e SMDR Top of Page 609 If you use Automatic System Answer or Direct Extension Dial you may want to set SMDR Talk Time 611 to Active to print on call reports the time a user spends on an incoming outsi...

Page 354: ...al programming buttons such as s and e on system phones To change the maximum number of digits for dialed numbers that can print on call reports 1 Press f 0 0 s s 6 1 0 at extension 10 or 11 2 Press D...

Page 355: ...lid account codes and any other entered digits up to 16 print on the call report Marked System Speed Dial Numbers appear on the call report as F nnn where nnn is the Speed Dial code If you use Automat...

Page 356: ...ation of special programming buttons such as s and e on system phones To identify the type of calls to include for call reporting 1 Press f 0 0 s s 6 0 8 at extension 10 or 11 2 Press D until the appr...

Page 357: ...tension Dial calls You can use SMDR Record Type 608 to specify the type of calls to be included on call reports You can use SMDR Output Format 610 to identify whether a maximum of 15 digits or 24 digi...

Page 358: ...age 2 22 for the location of special programming buttons such as s and e on system phones To include the Talk field on call reports 1 Press f 0 0 s s 6 1 1 2 Press D until the appropriate value displa...

Page 359: ...ther a maximum of 15 or 24 digits is printed for dialed numbers on the call report You can set SMDR Talk Time 611 to active to print on call reports the time a user spends on an incoming outside call...

Page 360: ...sage Recall S R Sends a timed switchhook flash needed to alert the system on the other end such as a PBX or Centrex system and to use some local telephone company custom calling features such as Call...

Page 361: ...o rotary lines but you want to call an answering machine at 555 3454 to retrieve messages Since the machine requires touch tones enter 5 5 5 3 4 5 4 All digits pressed during the rest of the call are...

Page 362: ...ets dialing restrictions after leading star codes The system checks the first two digits dialed If the first digit is a or the first two digits are 11 the system then checks whether the following two...

Page 363: ...s an attempt to place a long distance call the call is blocked and the user hears the reorder tone System Speed Dial Numbers can begin with a star code the system automatically inserts a delay based o...

Page 364: ...ange the Star Code Dial Delay setting 1 Press f 0 0 s s 4 1 0 at extension 10 or 11 The current setting is displayed 2 Press the number on the dialpad for the setting you want see Valid Entries above...

Page 365: ...ternal Hotline extensions Station Lock returns to the status on off it was in before a power failure occurred or System Reset 728 was used You cannot use the Caller ID Call Logging and Dialing feature...

Page 366: ...xtension remains unlocked On a button with lights the green light turns off Repeat the locking procedure on the previous page To unlock a locked extension 1 Press the Station Lock button or press f 2...

Page 367: ...g procedure above To unlock a standard touch tone phone 1 Lift the handset You hear intercom dial tone 2 Press 2 1 You hear intercom dial tone again 3 Enter the four digit code that you used to lock t...

Page 368: ...ded that you do not program this feature on a button Using System Phone From extension 10 or 11 only 1 Press f 2 2 2 Dial the extension number or use an Auto Dial or Manual Signaling button for the ex...

Page 369: ...ule the automatic backups Backup Programming Automatic 123 and Backup Programming Manual 124 do not backup the System Date Restore Programming 125 does not restore the System Date Programming See Figu...

Page 370: ...ming 125 does not restore the System Day Considerations Be sure that the System Day is set correctly before using backup or restore procedures Valid Entries 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 T...

Page 371: ...stem Speed Dial Numbers Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation Programming See Figure 2 3 on page 2 22 for the location o...

Page 372: ...n at any system display phone A display similar to the following appears P ACS R2 0 C01 This message indicates that this is Release 2 0 of the PARTNER Advanced Communications System The C01 represents...

Page 373: ...eset However if Automatic Extension Privacy is Not Assigned and the Privacy button is on when a system reset occurs the Privacy button will be off after the system reset All other active features at a...

Page 374: ...n above they do not revert to the default settings Using See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To reset the system press f 0 0 s...

Page 375: ...an begin with a star code the system automatically inserts a delay based on the Star Code Dial Delay 410 setting To program enter a Pause followed by the star code and the phone number For example pre...

Page 376: ...es Any phone number up to 28 characters consisting of the digits 0 9 and special dialing functions that you can access by pressing h Pause Stop S Recall and Touch Tone Enable assigned to codes 600 thr...

Page 377: ...it line number If you want to call on a line in a specific pool at a pooled extension press the pool button or press i and dial the three digit pool access code 880 881 882 or 883 2 Press f 3 Dial the...

Page 378: ...e the hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary For example to set the time to 9 00 a m enter 0 9 0 0 For 4 45 p m...

Page 379: ...tion of dialing restrictions and permissions For more information see Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and Emergency Phone Number List 406 Valid Entries 1 0 or 1 requir...

Page 380: ...ble only after a call is connected For example use this feature after dialing a bank by phone service that requires you to dial touch tone digits You can program a Touch Tone Enable button on a system...

Page 381: ...f an extension has VMS Cover active unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension For transferred calls that are sent to a co...

Page 382: ...Extension for a specific extension 1 Press f 0 0 s s 3 0 6 at extension 10 or 11 2 Dial the number of the originating extension 3 Dial the number of the extension to which the call should return if it...

Page 383: ...her than to the transfer return extension For transferred calls that are sent to a covering extension with Call Coverage if the covering extension does not answer within the specified number of Call C...

Page 384: ...hange the number of times a transferred call rings before returning to the transfer return extension 1 Press f 0 0 s s 1 0 5 at extension 10 or 11 2 Enter a setting 0 9 For example to set a Transfer R...

Page 385: ...on Transfer 119 is Not Active the caller hears silence The system is factory set to return a transferred call after it rings four times at the destination extension to the extension that transferred i...

Page 386: ...to place and receive other calls However to use Centrex transfer you must be able to dial the extension directly using the Centrex extension number if a Centrex line is shared by several extensions y...

Page 387: ...t is speaking probably also will hear the two beeps and the faint sound of your voice Be brief and discreet in your interruption If the recipient has a Voice Interrupt On Busy Talk Back button wait fo...

Page 388: ...speak after the beep Your voice is heard through the other extension s speaker If no one answers or the call is refused press the switchhook again to reconnect to the caller If the call is accepted ha...

Page 389: ...rammed with another pattern they will not ring Since only one audible alert can be heard at a station at one time the ringing pattern present at that station that has multiple lines alerting is for th...

Page 390: ...117 or 321 to change the number of times intercom and transferred calls or outside calls on lines assigned ownership ring at extensions before they are sent to the voice messaging system A user can t...

Page 391: ...mode Using From a system phone press the programmed button to turn VMS Cover on press it again to turn it off Use the button like a switch when the light is on VMS Cover is on and your unanswered inte...

Page 392: ...ion has VMS Cover F15 or Automatic VMS Cover 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings Valid Entries 1 9 3 Pr...

Page 393: ...utomatic VMS Cover Rings 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings Valid Entries 1 9 3 Programming See Figure...

Page 394: ...rogrammable so that calls can be handled one way during the day and a different way when the system is in Night Service Related Features You must use Group Call Distribution 206 to assign lines to Hun...

Page 395: ...exit programming mode For Release 3 0 or Later See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To change the VMS Hunt Delay setting for th...

Page 396: ...up Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 If you set the VMS Hunt Schedule for Day Only or Night Only you must use Night Service Bu...

Page 397: ...mming mode For Release 3 0 or Later See Figure 2 3 on page 2 22 for the location of special programming buttons such as s and e on system phones To change the VMS Hunt Schedule setting for the voice m...

Page 398: ...rrupt on busy calls The recipient can use a Voice Interrupt on Busy Talk Back button to respond to the originator of the voice interrupt on busy call The recipient s response will not be heard by the...

Page 399: ...ys 4 Select another procedure or exit programming mode Using To initiate a voice interrupt on busy call 1 From a system phone press i 2 Press plus a two digit extension number or use an Auto Dial butt...

Page 400: ...ging you have reached a standard phone an idle MLC 6 or TransTalk 9000 series phone or a system phone that is idle has Do Not Disturb turned off and has Voice Interrupt On Busy Not Assigned Your call...

Page 401: ...e 2 22 for the location of special programming buttons such as s and e on system phones 1 Press f 0 0 s s c at extension 10 or 11 2 Enter the number of the extension to be programmed with this feature...

Page 402: ...ou can hear that third party 4 Press the Voice Interrupt On Busy Talk Back button again whether or not the originator has hung up to resume the conversation with the third party The green light next t...

Page 403: ...he system the caller hears music on hold while the call is being transferred to the voice mailbox If Music on Hold is Not Active and Ring on Transfer 119 is Not Active the caller hears silence This fe...

Page 404: ...a system phone press the programmed button or press f 1 4 2 Dial the two digit extension number or press an Auto Dial button of the mailbox subscriber for whom the caller wants to leave a message The...

Page 405: ...e up calls to a target extension that has Call Forwarding active ring at the extension the calls are not forwarded Wake up calls that are not answered do not go to voice mail coverage even if VMS Cove...

Page 406: ...want to assign Wake Up Service to a specific button press 3 A display similar to the following appears Wake Up Service Button 3 Select a Button Then press a programmable button with lights to assign W...

Page 407: ...c extension 1 Press the Wake Up Service button at extension 10 2 Dial the two digit target extension number or use an Auto Dial button 3 Review the displayed wake up time and target extension number 4...

Page 408: ...ormation such as Feature programming tips Notification of changes to products Product documentation Chat service The Internet address for the Customer Self Service Center is http www lucent com Busine...

Page 409: ...le and the first line on each 206 module connects to its first extension This enables you to make and answer calls during a power outage provided you have a standard phone connected to any of these ex...

Page 410: ...his message You should replace the batteries within 45 days of seeing the message NOTE The message may flicker on and off as the batteries approach the low power threshold It is recommended that you c...

Page 411: ...still does not ring go to Possible Cause 2 Possible Cause 2 The Do Not Disturb or Call Forwarding feature is turned on What to do Check to see if Do Not Disturb or Call Forwarding is turned on If Do N...

Page 412: ...the base of the problem phone With the handset hung up plug the cord in again If the phone works properly the problem is solved If the problem remains go to Possible Cause 3 Possible Cause 3 The telep...

Page 413: ...splay Does Not Show Caller ID Name Number Possible Cause 1 Not receiving Caller ID service from local phone company What to do Contact your local phone company to check on Caller ID service If you are...

Page 414: ...Caller ID lines are displayed This varies by local phone company What to do If Caller ID information for a large number of calls is not displayed contact your local telephone company Intercom Autodia...

Page 415: ...ne Does Not Ring Possible Cause 1 Unique Line Ringing 209 has been set to a pattern other than 1 Release 3 0 or later What to do For MLC 6 phones you must always set the ring pattern to Pattern 1 Prob...

Page 416: ...always replaced carefully If the problem is not solved go to Possible Cause 2 Possible Cause 2 Automatic Line Selection is programmed incorrectly What to do If one of the phones involved is a standar...

Page 417: ...Outside Calls Trouble making outside calls could be one of the following You hear a dial tone but the dial tone continues as you try to dial You hear a dial tone which cuts off when you dial but the...

Page 418: ...stem Phone Does Not Work Possible Cause 2 If you cannot make calls using different phones go to Possible Cause 6 Possible Cause 6 Too many standard devices are trying to dial simultaneously If the pro...

Page 419: ...et incorrectly What to do Find out if you have touch tone or rotary service Then set the Dial Mode 201 to Touch Tone or Rotary as appropriate for all lines in the pool If you can make a call the probl...

Page 420: ...n 10 If Automatic System Answer or Direct Extension Dial is not turned on go to Possible Cause 2 Possible Cause 2 An auxiliary device answers when it should not this could occur with a fax machine voi...

Page 421: ...lly Dialed Calls Beginning with Star Codes Are Misrouted Possible Cause The Star Code Dial Delay setting is not inserting a long enough pause allowing a portion of the phone number to be dialed before...

Page 422: ...ary device that you know works properly If the phone works properly the problem is the auxiliary device Replace the auxiliary device If the phone still does not work properly go to Possible Cause 3 Po...

Page 423: ...ice with autodialing such as a modem does not recognize the intercom dial tone generated by the system What to do Change the setting for Intercom Dial Tone 309 for the extension to Machine so the syst...

Page 424: ...tore functions The PARTNER Remote Access PC Card is a PCMCIA card that can also be used to upgrade previous versions of PARTNER ACS to Release 3 0 Enter Backup Programming Automatic 123 and select Opt...

Page 425: ...Backup Restore PC Card was removed while the backup was in progress What to do Check to see whether the PC Card was removed If it was not go to Possible Cause 2 If it was power down the system reinse...

Page 426: ...le is probably corrupted call the hotline see page 6 1 If the system writes to one of the PC Cards the original PC Card is corrupted See Table 1 on page B 7 for information about ordering a new Backup...

Page 427: ...ckup and restore functions The PARTNER Remote Access PC Card is a PCMCIA card that can also be used to upgrade previous versions of PARTNER ACS to Release 3 0 Display Shows Card is Write Protected in...

Page 428: ...is corrupted What to do Try the backup again using the backup procedure Backup Programming Manual 124 If the backup completes successfully the problem is solved If the backup fails again try to deter...

Page 429: ...ccess PC Card is a PCMCIA card that can also be used to upgrade previous versions of PARTNER ACS to Release 3 0 Display Shows Bad File Try Again in System Programming Mode Possible Cause You attempted...

Page 430: ...onds in System Programming Mode NOTE This display indicates that all system and telephone programming has reverted to the default settings Possible Cause 1 The Backup Restore PC Card was removed while...

Page 431: ...ssible Cause Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect What to do Call your local phone company and find out whether they support fa...

Page 432: ...isconnect What to do Change Automatic System Answer Mode 121 from Disconnect to either Hold or Ring If calls on Automatic System Answer lines no longer disconnect the problem is solved If calls on Aut...

Page 433: ...e lit and the trouble is gone the problem is corrected If the green LEDs on the modules are lit but the trouble remains call the hotline see page 6 1 If the green LEDs on the modules are out go to Pos...

Page 434: ...e green LEDs on several system modules are out What to do If the LEDs on the front of several system modules are out try reseating the leftmost module of the ones with the lights out see Replacing Sys...

Page 435: ...that the system batteries are installed and not low on power Possible Cause System needs a hardware reset What to do Unplug the control unit s power cord from the wall Wait 10 seconds then plug it bac...

Page 436: ...rocess or Module 3 outside lines 8 extensions 2 touch tone receivers except when used with 308EC module 2 power failure transfer extensions 200 Module 2 outside lines 0 extensions 1 touch tone receive...

Page 437: ...cm 4 5 lbs or 2 kgs 2 Slot carrier 2 D x 9 75 H x 5 5 W or 5 1x 24 8 x14 cm 1 0 lbs or 46 kgs 5 Slot carrier 12 D x 19 H x 11 W or 30 5 x 48 3 x 27 9 cm 5 5 lbs or 2 5 kgs PARTNER 34D phone 9 8 D x 3...

Page 438: ...acity ACS processor module and four 206 modules 5 Slot carrier 2 Amps max current full system capacity 45 days to 6 months memory backup with 2 AAA size standard alkaline batteries IEC LR03 Processor...

Page 439: ...lacement of modules provide the following minimum clearance around the control unit 5 Slot carrier 1 foot 0 3 meter clearance at the top and sides and 2 feet 0 6 meter at the front and bottom 2 Slot c...

Page 440: ...cent Technologies SYSTIMAX Bulk Nonplenum DIW cable Lucent Technologies SYSTIMAX Bulk Plenum HALAR HALAR cable or at least 2 pair 4 wire star home run not loop Other standard telecommunications equipm...

Page 441: ...0 module plus ACS processor module REN outside line jack 0 9A per line jack Jack type RJ11C Loop start lines Canada IC CP01 Issue 7 IC registration number Canada See the label on the side of the contr...

Page 442: ...de housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry quickly with a soft cloth CAUTION Your telephone contains s...

Page 443: ...and response times service calls with no charge for parts and labor on covered repairs Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty servi...

Page 444: ...modification movement or alteration Unauthorized use of common carrier communication services accessed through the system Abuse misuse or negligent acts or omissions of the customer and persons under...

Page 445: ...EDY Product Ordering Information Reference Materials In addition to this guide the following materials are available Title Order Number Description PARTNER Advanced Communications System Planner 518 4...

Page 446: ...ides the forms needed to plan and record how your PARTNER MAIL VS system is to be programmed Using the PARTNER MAIL VS Voice Messaging System Release 5 585 322 531 Contains instructions for using the...

Page 447: ...echnologies installation if you need it You can charge your order on a VISA Mastercard or American Express card The Catalog Associate can also give you sales advice and mail you the Lucent Technologie...

Page 448: ...odule two 7 ft line cords and installation instructions s s s s 2 Slot Carrier s s s s 5 Slot Carrier s s s s Cover for 5 slot carrier s s s s AC Power Cord s s Line Cord D2R Connects 206E and 400E mo...

Page 449: ...Maintenance Repair and Ordering Information B 8...

Page 450: ...Backup Restore PC Card s s s s ASA DXD Announcement PC Card PARTNER ACS Release 2 0 and later only s s s s PARTNER Answering Machine PC Card PARTNER ACS Release 1 1 and later only s s s s Software Up...

Page 451: ...l Speed Dial numbers For instructions on programming and using System and Personal Speed Dial numbers see Chapter 5 We suggest that you fill in a photocopy of the form leaving the blank original in th...

Page 452: ...em Code Name Company Telephone Number Code Name Company Telephone Number 600 628 601 629 602 630 603 631 604 632 605 633 606 634 607 635 608 636 609 637 610 638 611 639 612 640 613 641 614 642 615 643...

Page 453: ...684 663 685 664 686 665 687 666 688 667 689 668 690 669 691 670 692 671 693 672 694 673 695 674 696 675 697 676 698 677 699 Table C 1 PARTNER System Speed Dial Numbers for Advanced Communications Syst...

Page 454: ...C 4 Table C 2 PARTNER Personal Speed Dial Numbers for Advanced Communications System Code Name Company Telephone Number Code Name Company Telephone Number 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87...

Page 455: ...rogramming Overlay and the relative location of those buttons on each PARTNER model phone The letters on the PARTNER 34D Overlay in Figure D 1 are printed on the Overlay To help you program from an ML...

Page 456: ...2 Intercom Intercom Ext Volume Speakerphone Spkr Spkr Mic HFAI PARTNER 34D Overlay Intercom Intercom Ext Volume Intercom Intercom Ext MLS 6 Phone MLS 18D 12D 12 Phone MLS 34D Phone Message Figure D 1...

Page 457: ...hone Figure D 3 Programming from an MLS 34D Phone PARTNER 6 Phone PARTNER 18D 18 Phone Intercom Intercom Ext Message Intercom Intercom Message Ext PARTNER 34D Phone Intercom Intercom Ext Message MLS 3...

Page 458: ...simply by pressing that button An Auto Dial button can be used to store a feature code a phone number or an account code so that it can be dialed with one touch See also Programmable Button Auto Atte...

Page 459: ...two features Backup Programming Automatic 123 or Backup Programming Manual 124 Backup Restore PC Card A Lucent Technologies proprietary PC Card that is used like a floppy disk to back up system and t...

Page 460: ...aller ID Logging and Dialing Release 2 0 or later A feature that allows you to log and view Caller ID information and to return logged calls using a dial button See also Caller ID Caller ID Name Numbe...

Page 461: ...answers Do Not Disturb A feature that prevents incoming calls from ringing at an extension See also Send All Calls E Extension An endpoint in the system that connects telephones or standard devices w...

Page 462: ...List An optional list of account codes that the system checks when a user enters a forced account code If the forced account code entered by the user is on the list valid the user gets access to an o...

Page 463: ...Auto Dial Button A button that is programmed to ring or page another extension whenever the button is pressed The button can be used to call the extension or to transfer a call to the extension with o...

Page 464: ...an extension by pressing a programmed button The phone at the target extension beeps for as long as the button is pressed Alternatively the Manual Signaling button can be used to ring or voice signal...

Page 465: ...m Phones PARTNER CA48 Intercom Autodialer See Intercom Autodialer Password A four digit code assigned by the System Manager that users can enter from a PARTNER or MLS model phone to override dialing r...

Page 466: ...r other device that is designed to work with a specific system and requires a special interface to connect to the public telephone network For example system phones are proprietary devices that can on...

Page 467: ...ial services from the local phone company Central Office For example 67 enables a dialer to block the sending of Caller ID infor mation to the called party Station See Extension Station Lock A feature...

Page 468: ...ssigned on a per line basis for users to differentiate by sound which line is ringing V Verification of Account Codes See Forced Account Code Entry VMS Voice Messaging System See Voice Messaging Syste...

Page 469: ...ing device that provides call coverage by answering calls and routing them to caller designated extensions It also lets callers leave messages at unanswered extensions and lets subscribers retrieve th...

Page 470: ...30 mode 121 5 32 record playback 5 34 Automatic System Answer Direct Extension Dial PC Card 1 8 Automatic VMS Cover 310 5 37 Auxiliary Equipment example setups 4 1 4 30 overview 1 17 programming for...

Page 471: ...ies 1 8 capacity 1 10 1 11 description 1 4 illustration 1 5 modules 1 6 PC Card slot 1 8 telephones 1 14 1 16 Components System description 1 4 Conference call making a 5 87 conf button 5 87 drop 5 89...

Page 472: ...ler E Electromagnetic Interference Filter 4 3 Exclusive Hold 5 128 Extension adding an 2 10 combination 3 12 6 15 copying settings 2 7 customizing an 2 6 groups 2 16 jacks 2 2 maximum 2 2 number share...

Page 473: ...mediate Ring 5 180 Industry Standard Devices see Standard Devices In Range Out of Building IROB Protectors 4 3 Inside Call making an 5 186 Intercom Auto Dial Button 3 4 5 17 Intercom Autodialer 1 16 2...

Page 474: ...c On Hold Volume 614 5 196 Mute 3 7 N Name Display 5 76 5 130 Night Service auxiliary equipment with 4 26 dialing restrictions with 2 15 programming 5 198 using 5 198 with password 5 261 Night Service...

Page 475: ...elephone 2 1 2 31 changing type 2 33 extensions 2 1 2 6 2 31 2 33 groups 2 16 initial setup 2 3 lines 2 9 methods 2 23 2 30 mode 2 23 overlays 2 21 2 23 2 32 overview 2 1 PBX Centrex support for 2 11...

Page 476: ...5 243 SMDR Record Type 608 5 243 5 245 SMDR Talk Time 611 5 247 SMDR Top of Page 609 5 249 Speaker on standard phone 3 11 on system phone 3 8 Speaker Spkr Button 3 3 Speakerphone performance tips usin...

Page 477: ...Telephone Programming at extension 2 33 auto dial buttons 2 26 5 17 centrally at extension 10 or 11 2 31 lines 2 26 methods 2 30 options 2 6 2 10 2 25 overview 2 1 2 25 receptionist extension 2 27 spe...

Page 478: ...ailbox Transfer 5 292 Voice Messaging Systems overview 4 28 sending calls 5 239 summary of procedures 2 18 Voice messaging systems reference materials B 5 Voice signaling 3 6 3 7 5 145 5 149 Volume Co...

Page 479: ...ired ringing option appears in the display Immediate ring green steady Lines No ring green fast flutter Pools Delayed ring starts ringing after 20 seconds green slow flashing System Features ACCOUNT C...

Page 480: ...ER PAGING p 5 181 PRESS a programmable button PRESS left Intercom 7 0 SAVE NUMBER REDIAL p 5 237 PRESS a programmable button PRESS Feature 0 4 Factory setting Button with lights required Button with l...

Page 481: ...without affecting other settings use Line Assignment 301 In Hybrid mode the Number of Lines procedure will change Pool Line Assignment 207 Pool Extension Assignment 314 and Pool Access Restriction 31...

Page 482: ...but you can use line only to pick up a transferred or held call PRESS Next Item to program another extension POOL EXTENSION ASSIGNMENT p 5 217 DIAL 314 2 0 DIAL a system extension number To remove all...

Page 483: ...nsion number and repeat above steps EMERGENCY PHONE NUMBER LISTS p 5 126 DIAL 406 DIAL a fist entry 01 10 To add entry DIAL the telephone number up to 12 digits PRESS Enter PRESS Remove to remove a li...

Page 484: ...system extension except 10 11 or the first 2 extensions of any 206 or 308 modules To remove the doorphone extension PRESS Remove DOORPHONE 2 EXTENSION DIAL 605 p 5 124 DIAL any systern extension excep...

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