MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 419
Park
Callback
Calls waiting in a callback queue cannot be parked.
Conference
Conference calls cannot be parked. If a QCC operator tries to park a
conference call by pressing the Start button and then pressing the DSS
button for the park zone, the park is denied and the operator is
reconnected to the conference call.
Coverage
A returning parked call is not eligible for coverage. A call answered on a
Primary Cover, Secondary Cover, or Group Cover button cannot be
parked on that button. To park calls received on a Cover button at your
extension, press the Transfer button, dial your own extension, and press
the Transfer button again to complete parking the call.
Digital Data Calls
Data calls cannot be parked.
Direct Station
Selector
Park zone numbers cannot be assigned to the DSS buttons on a
MERLIN II System Display Console. For the park zones to be assigned to
a DSS connected to an MLX operator console, the extension numbers
must be in the range programmed for the Page buttons.
When an operator parks a call by using an associated DSS button and
the call returns, the red LED associated with the park zone where the call
is parked turns off and does not flash as it does for a transfer return.
To park a call at a park zone, an operator with a DSS presses the DSS
button for the park zone while the caller is on the line. If an operator tries
to park a call by pressing the Transfer button followed by the DSS button
for the park zone, the call is put on hold for transfer and is not parked.
This may result in an unintentional transfer to an outside number.
Display
On a QCC, returning parked calls are identified by call type and the name
or extension number of the operator who parked the call. The second line
of the QCC display also shows the caller information. On 2-line displays,
press the More button to see complete caller information.
Forward and
Follow Me
Returning parked calls are not forwarded.
Group Calling
A calling group member who parks a call is considered available to
receive another call.
Headset Options
If a call is parked, another call can be automatically answered by using
Headset Auto Answer.
Hold
If a single-line telephone user with a call on hold hangs up, the call is
disconnected. Park should be used instead of Hold.
When a user or operator parks a call received on a personal line button
and the call is picked up using Pickup at another extension and then put
on hold, other users who share the personal line cannot press the line
button and pick up the call.
HotLine
Park cannot be used by HotLine extensions (Release 5.0 and later
systems).
Line Request
A returning parked call cancels Line Request.
Multi-Function
Module
A user at a Multi-Function Module (MFM) cannot park a call but can pick
up a call parked by another user.
