MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 300
Group Calling
Direct Station
Selector
continued
In Release 5.0 and later systems, the DSS button flashes if the number of
calls waiting in the queue is greater than or equal to Threshold 1 but fewer
than Threshold 3. The LED lights steadily if the number of waiting calls is
greater than or equal to Threshold 3. Otherwise, it flashes. If three
thresholds are needed, an inside Auto Dial button should be used to
monitor queue status
Display
Calling group agents with MLX display telephones see feedback
messages on the display when they log into the Available state. When a
calling group supervisor with an MLX display telephone logs calling group
members in or out, a message appears on the supervisor’s display and
on the group member’s display. After pressing either the programmed
Available or Unavailable button or dialing the feature code, supervisors
with MLX telephones are prompted to indicate which group member they
want to log in or out.
When a calling group member with an MLX telephone receives an outside
call for the calling group, the label of the calling group or
Grappled
appears on the display along with the label for the line on which the call
came in. If automatic number identification (ANI), station identification
(SID, Release 2.0 and later systems), or another PRI-based caller
identification service (Release 4.2 and later systems) is available, the
number of the caller is shown on the display on MLX telephones after the
More button is pressed. Analog multiline telephone users see only the
line information.
Any MLX telephone user can inspect the number of calls in queue by
pressing the Inspct button and then pressing a button programmed with
the calling group’s extension. The display shows the label associated with
the calling group and the number of calls.
Do Not Disturb
If a calling group member uses Do Not Disturb, calls are not sent to the
group member even if he or she is logged in and available.
Extension Status
Extension Status allows calling group supervisors to change and monitor
calling group member status and enables group members to sign in and
out of the calling group.
Fax Extension
The calling group receives fax message-waiting indications directed to
the calling group. The message-waiting receiver cannot distinguish
between messages left for the calling group and fax or personal
messages.
Forward and
Follow Me
An available calling group member is automatically logged out when she
or he forwards calls to an extension or telephone number. If a calling
group member logs in while calls are being forwarded, Forward or
Remote Call Forward is automatically canceled. Calls cannot be
forwarded to calling groups.
Forward and
Follow Me
continued
A line/trunk can be assigned as a personal line and ring into a calling
group. The principal user of the personal line can use Remote Call
Forwarding to forward calls to an outside telephone number. In this case,
incoming calls do not ring into the calling group.
