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DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763

Issue 2

June 1997

Page 42

To use the Consult feature
to talk privately with a
coworker after answering
a redirected call

Press

[dial tone]

•

Call is put on hold

If you are using an 8410 with a display, press

and then press the softkey below Cnslt

If your 8410 does not have a display or if Cnslt is not
available on your display, press

[priority ring to coworker]

or Dial coworker’s extension

Note: You can privately discuss the call; if the
coworker is not available, press the call appearance
button next to the fluttering light in order to
reconnect to the call.

Press

again to send the call to the coworker

or Press

to make it a 3-party call

Transfer

Menu

Consult

Transfer

Conf

Summary of Contents for Definity 8410

Page 1: ...DEFINITY Enterprise Communications Server ECS Release 5 8410 Voice Terminal User s Guide...

Page 2: ...chnologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Cont...

Page 3: ...or any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this pro...

Page 4: ...DEFINITY ECS Release 5 8410 Voice Terminal User s Guide 555 230 763 Issue 2 June 1997 Page iv...

Page 5: ...ice Terminal 1 A Quick Look at the Features 9 Voice Features 9 Display Features and Features Used with the Softkeys 15 How to Use the Features 17 General Instructions 17 Conventions Used in The Follow...

Page 6: ...Issue 2 June 1997 Page vi Voice Feature Procedures 31 Handset and Speaker 31 Abbreviated Dialing AD 31 Automatic Callback 37 Bridging Manual Exclusion 39 Call Coverage Consult 41 Call Forwarding All...

Page 7: ...555 230 763 Contents Issue 2 June 1997 Page vii Reset Speakerphone 63 Select Ring and Ringer Volume 66 Send All Calls 69 Speaker 71 Speakerphone 73 Test 77 Transfer 78 Display Feature Procedures 79 Ca...

Page 8: ...ice Terminal User s Guide 555 230 763 Contents Issue 2 June 1997 Page viii Tones and Their Meaning 91 Ringing Tones 91 Feedback Tones 91 Troubleshooting 93 System 75 Version Notes 96 Key Words to Know...

Page 9: ...you can make the best use of the many features of the DEFINITY Communications System Generic 1 and Generic 3 the DEFINITY Enterprise Communications Server ECS Release 5 and of System 75 Figure 1 and...

Page 10: ...er Test Conf Mute Drop 1 2 3 4 5 6 ABC DEF MNO JKL GHI PQRS TUV WXYZ Handset Transfer button Shift button 10 Call appearance feature buttons Message light Test button Softkeys Display Next Prev Menu E...

Page 11: ...Ring Transfer Test Conf Mute Drop 1 2 3 4 5 6 ABC DEF MNO JKL GHI PQRS TUV WXYZ Handset Transfer Ring button 10 Call appearance feature buttons Message light Test button Softkeys Display Next Prev Men...

Page 12: ...labeled Dial pad The standard 12 button pad for dialing phone numbers and accessing features The letters Q and Z have been added to the appropriate dial pad keys for directory access and the 5 button...

Page 13: ...oice terminal The jack is labeled Hold button A red button for putting a call on hold On some 8410 voice terminals this can be used as a Hold Ring button If your 8410 has a button you can press and th...

Page 14: ...used with you can perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance for the built in speakerphone option only Soft...

Page 15: ...button is to be used On some 8410 voice terminals this can be used as a Speaker Reset Spkr button If your 8410 has the Reset Spkr label under the button you can also use the Reset Speakerphone feature...

Page 16: ...municate with the DEFINITY switch or with System 75 and then goes off after a short period of time After the voice terminal is powered up you can press to test the lights and the display if applicable...

Page 17: ...your voice terminal Conference Drop Hold Message Mute Select Ring Test and Transfer voice features and Normal Mode Exit feature labeled on the voice terminal among the display features You may also b...

Page 18: ...when you wish to speak to someone who is frequently busy on the telephone or in and out of the office Note You can use this feature only for extensions not for outside numbers Bridging Manual Exclusi...

Page 19: ...te a call from a different location Also if the call received is for someone else use it to hold the call until the called party can answer it from another voice terminal Call Pickup Lets you answer a...

Page 20: ...umber you dialed Use to save time in redialing a busy or unanswered number Leave Word Calling LWC Leaves a message for another extension to call you back The called party will be able to dial message...

Page 21: ...ce terminal to a different location even in the same room when the red light next to is fluttering or when the display shows you a message that the speakerphone needs to be reset This feature is acces...

Page 22: ...r the Speakerphone listen and speak feature Check with your system manager to see how your voice terminal is administered Note If your 8410 has a button you can press and then to initiate the Reset Sp...

Page 23: ...the user s name with the dial pad Use as a handy quick reference source for extension number information Note While in the Directory Mode the voice terminal dial pad is used for entering the name of t...

Page 24: ...Dialing button or as an item on an Abbreviated Dialing list Also lets you see what number you last dialed via Last Number Dialed feature Use to verify Abbreviated Dialing list items before placing a c...

Page 25: ...s in each section are listed alphabetically General Instructions Use the following special instructions for operating your voice terminal The first time you use these procedures you will need to custo...

Page 26: ...the display and softkeys can be activated or canceled by dialing a 1 2 or 3 digit feature access code Ask your system manager for the feature access codes for the features you need and then write the...

Page 27: ...metimes followed by an extension number shown as xxxxx or a person s name This rectangular box 2 lines by 24 characters represents the 8410 display screen Like the example to the left the second line...

Page 28: ...tion if you have problems in using your voice terminal Quick Reference Lists at the Back of This Guide At the back of this guide is a set of quick reference lists Use them to record your feature acces...

Page 29: ...information will help you use the display the softkeys and the display control buttons The softkeys are the four keys labeled with arrows located directly below the display The four display control b...

Page 30: ...There are three separate feature option screens Each of these screens allows you to select from four different features You can enter Softkey Mode by pressing the display option button labeled The fo...

Page 31: ...d Calling feature If you want to cancel the message press the softkey below CnLWC the Cancel Leave Word Calling feature To see the next set of four features press the display control button labeled to...

Page 32: ...age 24 Figure 4 The Three Default Feature Option Screens LWC CnLWC AutCB Timer CFrwd CPark TmDay PCall Prog Pause Mark Wait Leave Word Calling Cancel LWC Automatic Callback Timer Call Forwarding Call...

Page 33: ...s initially installed However if the voice terminal is connected to a DEFINITY G3V3 or later the system manager may substitute other softkey features in their place The following table is a list of so...

Page 34: ...Inspt Inspect Last Last Number Dialed RngOf Ringer Off SAC Send All Calls SFunc Abbreviated Dialed Special Function Spres Abbreviated Dialing Suppress Stats ACD Agent Statistics Stop Abbreviation Dia...

Page 35: ...to 12 switch related features For example you may want to use the Priority Calling feature to call another extension with a distinctive 3 burst ring You can activate this feature with the softkeys in...

Page 36: ...e Priority Calling feature press the softkey below PCall and then dial the extension Note When the feature is activated after the display screen shows you the digits you are dialing an arrow appears a...

Page 37: ...voice terminals on which the Reset Spkr label appears under the button When you first power up the 8410D voice terminal the following display appears When you reset the speakerphone on your voice ter...

Page 38: ...t powered up 1 Press the softkey below Begin to reset the speakerphone Press the softkey below Cancel if you do not want to reset the speakerphone at this time However note that the red light next to...

Page 39: ...features you have the option of doing so by lifting the handset or by pressing If your voice terminal is set for the Speakerphone feature pressing simultaneously activates the built in microphone so y...

Page 40: ...mber extension or feature access code on an AD button Pause labeled Pause A 1 5 second pause can be placed in an AD number such as between an access code and the telephone number Mark labeled Mark Num...

Page 41: ...tton will hold one complete phone number or feature access code 2 Pick up the handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press...

Page 42: ...matic Dialing button it can be up to 16 digits See your system manager if you need help If your 8410 has a display you may be able to use the softkeys to add special functions such as Pause Mark or Wa...

Page 43: ...es you want to program as items on your personal lists s Note Each phone number or feature access code is stored as a separate item 2 Pick up the handset dial tone Note If you are using the built in s...

Page 44: ...functions such as Pause Mark or Wait into the telephone number programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable 7 Press confirmation...

Page 45: ...g an AD list button or code 1 Press or or or Dial the appropriate AD List code List 1 __________ List 2 __________ dial tone List 3 __________ Note An may also be available see your system manager 2 D...

Page 46: ...ey below AutCB during the call attempt If your 8410 does not have a display or if AutCB is not available on your display press during call attempt Note If you send your calls to coverage after activat...

Page 47: ...39 To cancel Automatic Callback 1 If you are using an 8410 with a display press and then press the softkey below AutCB again while on hook If your 8410 does not have a display or if AutCB is not avai...

Page 48: ...will automatically be connected to the call when you lift the handset 2 Pick up the handset or press To use Manual Exclusion to prevent other bridged terminals from entering a call on a per call basi...

Page 49: ...eviation Cnslt appears on the second line of one of the feature option screens Call Coverage Consult To answer a call for a coworker for whom you are a coverage point 1 Press the call appearance butto...

Page 50: ...0 with a display press and then press the softkey below Cnslt If your 8410 does not have a display or if Cnslt is not available on your display press priority ring to coworker or Dial coworker s exten...

Page 51: ...e of the feature option screens Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice 1 If you are using an 8410 with a display press and then pr...

Page 52: ...ger 3 Hang up Note You may hear a ring ping tone from your voice terminal as each call is forwarded To cancel Call Forwarding 1 If you are using an 8410 with a display press and then press the softkey...

Page 53: ...rs on the second line of one of the feature option screens Call Park To park a call at your extension for retrieval at any extension Note To use the Call Park feature on an 8410 with display if Call P...

Page 54: ...handset or press dial tone 2 Dial the Call Park Answer Back access code _________ _ confirmation tone 3 Dial the extension where the call is parked confirmation tone If returning to a call parked at y...

Page 55: ...n the second line of one of the feature option screens Call Pickup To answer a call placed to a member of your pickup group when your voice terminal is idle 1 If you are using an 8410 with a display p...

Page 56: ...tone Present call is put on hold and you are given a new call appearance all other parties remain connected to each other 2 Dial the number of the new party and wait for an answer Note You can privat...

Page 57: ...to 1 Press dial tone Held call light continues to flutter the light next to the current call also flutters You are given a new call appearance 2 Press the call appearance button of the call on hold f...

Page 58: ...ue 2 June 1997 Page 50 Drop To disconnect from a normal call and obtain dial tone without hanging up the handset 1 Press dial tone Note If you press during a conference call the last party added will...

Page 59: ...ower the receive level volume of the handset 1 While handset is off hook press the Volume control button To raise the volume press the right half of the Volume control button labeled to lower the volu...

Page 60: ...other call make a call or perform some other task 1 Press Green light next to the held call flutters Note If you put a conference call on hold the other parties remain connected To answer a new call w...

Page 61: ...IDial for the Dial Intercom feature appears on the second line of one of the feature option screens Intercom Automatic Dial To make a call to your predetermined Automatic Intercom partner 1 If you ar...

Page 62: ...press the softkey below IDial while off hook If your 8410 does not have a display or if IDial is not available on your display press while off hook dial tone Green light goes on steadily 2 Dial the g...

Page 63: ...55 To answer any intercom call 1 Pick up the handset You are connected to the call Note If you are active on another call first press then press the call appearance button with the flashing light To r...

Page 64: ...he feature option screens Last Number Dialed To automatically redial the last number you dialed up to 24 digits extension outside number or trunk feature access code 1 If you are using an 8410 with a...

Page 65: ...g feature appears on the second line of one of the feature option screens Leave Word Calling LWC To leave a message after dialing an extension when your call is not answered you hear a coverage or bus...

Page 66: ...nd then press the softkey below LWC while on hook or off hook If your 8410 does not have a display or if LWC is not available on your display press while on hook or off hook or Dial the Leave Word Cal...

Page 67: ...ing an 8410 with a display press and then press the softkey below CnLWC while on hook or off hook If your 8410 does not have a display or if CnLWC is not available on your display press while on hook...

Page 68: ...han the speakerphone This feature has no effect on an external speakerphone attached to your voice terminal Mute To prevent the other party from hearing you To mute the handset or speakerphone microph...

Page 69: ...on the second line of one of the feature option screens Priority Calling To place a priority call 3 burst ring 1 If you are using an 8410 with a display press and then press the softkey below PCall w...

Page 70: ...hear a call waiting ringback tone 1 If you are using an 8410 with a display press and then press the softkey below PCall If your 8410 does not have a display or if PCall is not available on your displ...

Page 71: ...you do not need to activate this feature If your 8410 is equipped with this feature you can adjust the speakerphone to the surrounding room acoustics to provide optimal performance Use the Reset Speak...

Page 72: ...speakerphone when the voice terminal is first powered up 1 Press the softkey below Begin to reset the speakerphone Press the softkey below Cancel if you do not want to reset the speakerphone at this...

Page 73: ...ot have a Shift button it is not necessary to activate this feature 1 While on hook press Red light next to goes on steadily 2 Press Red light next to goes off Red light next to blinks You hear a seri...

Page 74: ...ich have a button Note For procedures on selecting a personalized ring for those 8410 voice terminals that have a button see the next page 1 Press Red light goes on steadily 2 Press Red light next to...

Page 75: ...tern is set If you have an 8410D you hear confirmation tone two rising tones Red light next to goes off Note If you receive a call go off hook or lose power during selection the process is interrupted...

Page 76: ...e number of the ringing pattern you have selected Note If you are using a display set you can also press or to cycle through all eight ringing patterns 3 If you want to save the ringing pattern curren...

Page 77: ...are both active 1 To raise the volume press the right half of the Volume control button labeled to lower the volume press the left half of the Volume control button labeled If you have a display it sh...

Page 78: ...ng an 8410 with a display press and then press the softkey below SAC while on hook If your 8410 does not have a display or if SAC is not available on your display press while on hook or Dial the Send...

Page 79: ...nager to see if you can use either of these two features Use the following procedures if your voice terminal is set for the Speaker listen only feature Speaker To place a call without lifting the hand...

Page 80: ...ou you must speak through the handset If you have a display it shows There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting To...

Page 81: ...ar you 1 Press Red light goes on and the other party cannot hear you 2 Press again to resume talking to the other party through the handset Red light goes off and the other party can hear you again To...

Page 82: ...set for the Speakerphone speak and listen feature If the Reset Spkr label appears under the button on your 8410 voice terminal you can use the Reset Speakerphone feature For directions on using the Re...

Page 83: ...settings On the display one arrow is the lowest setting and eight arrows is the highest setting Note The Volume control does not affect an external speakerphone attached to your voice terminal To prev...

Page 84: ...alking to the other party Red light goes off and the other party can hear you again To change from the speakerphone to the handset Pick up the handset and talk Red light next to goes off To change fro...

Page 85: ...s and hold Green light next to goes on Note If the green light next to flashes rather than goes on steadily it means that the voice terminal is not communicating with the DEFINITY switch or with Syste...

Page 86: ...t call is put on hold and the green light next to the held call flutters You are given a new call appearance 2 Dial the number that the call is to be transferred to ringback tone Remain on the line an...

Page 87: ...n also be used for accessing up to 12 softkey features For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys see Using the Display Softkeys...

Page 88: ...nother extension the caller s name is shown when a call is received from outside OUTSIDE CALL or a trunk identifier is shown The display remains in Normal call handling Mode until you activate one of...

Page 89: ...feature option screens If the Directory feature is used while any of the softkey feature option screens are displayed the directory information is displayed for five seconds and then the display reve...

Page 90: ...the name is shown press if available or if you do not have on your set press and then dial the number using the dial pad 3 You can also leave your handset on hook The speakerphone will turn on automa...

Page 91: ...1997 Page 83 You can access this feature with the softkeys only if your voice terminal has a display and Exit Normal To exit any display feature and return to Normal call handling Mode display 1 Pres...

Page 92: ...Press and then press the softkey below Inspt or if Inspt is not available on your display press 2 Press the call appearance button of the held call Information is shown on the display screen you remai...

Page 93: ...while on hook off hook or on a call 1 Press 2 Press to see the first message and then for each following message To return a call to the message sender 1 Pick up the handset 2 Press while any part of...

Page 94: ...retriever by your system manager 3 Press to see the first message and then for each following message To return a call for a coworker to displayed extension while on call with coworker 1 Press Cowork...

Page 95: ...ftkeys only if your voice terminal has a display and if the feature s abbreviation View appears on the second line of one of the feature option screens Normal Exit To exit any display feature and retu...

Page 96: ...Press and then press the softkey below View or Press 2 Press the selected or or or Dial the appropriate AD List code List 1 __________ List 2 __________ List 3 __________ Note An may also be availabl...

Page 97: ...s only if your voice terminal has a display and To see the number you last dialed 1 Press and then press the softkey below View or if View is not available on your display press 2 Press the softkey be...

Page 98: ...feature name Timer appears on the second line of one of the feature option screens Timer To see elapsed time hours minutes seconds 1 Press and then press the softkey below Timer which exits you from s...

Page 99: ...which you hear through the handset receiver or the speaker Ringing Tones 1 ring A call from another extension 2 rings A call from outside or from the attendant 3 rings A priority call from another ex...

Page 100: ...hear two rising tones coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial tone A continuous tone indicates dialing can b...

Page 101: ...n 2 For many features you must lift the handset before you can use the feature 3 Check with your system manager to be sure this feature is administered on your voice terminal 4 You may have an older v...

Page 102: ...securely connected at both ends 3 Press If the green light next to does not go on or flashes rather than goes on steadily the voice terminal is not communicating with the DEFINITY switch or with Syste...

Page 103: ...from another extension to your extension 4 Check the line cord to make certain it is securely connected at both ends 5 If there is still a problem see your system manager The lights do not go on next...

Page 104: ...differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager Feature System 75 Version Changes in Feature Oper...

Page 105: ...UDIX Audio Information Exchange an optional voice mail and message service which provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appeara...

Page 106: ...mber and access features display control buttons These buttons are labeled and is used to access the first feature option screen allows you to exit a display feature and return to Normal call handling...

Page 107: ...en from Also known as the receiver message retriever A person authorized by the system manager to retrieve messages for other users off hook When the handset is removed from the cradle for example whe...

Page 108: ...es Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The device that produces the electronic ringing sound in your voice term...

Page 109: ...ing the operation of features for all the voice and data equipment in your network System 75 The switch to which you may be connected Your voice terminal may be connected to a DEFINITY Communications...

Page 110: ...DEFINITY ECS Release 5 8410 Voice Terminal User s Guide 555 230 763 Issue 2 June 1997 Page 102...

Page 111: ...uide 555 230 763 Issue 2 June 1997 Page 103 Quick Reference Lists Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD C...

Page 112: ...er s Guide 555 230 763 Issue 2 June 1997 Page 104 Abbreviated Dialing Item No Personal List 1 Personal List 2 Personal List 3 Name Name Name 1 2 3 4 5 6 7 8 Miscellaneous Description Extension Message...

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