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WARRANTY SERVICE
The manufacturer warranty covers actual faults that may develop, but NOT minor complaints, e.g. noise from motor
run—ALL ELECTRIC MOTORS ARE AUDIBLE TO SOME EXTENT.
AUSTRALIAN/NEW ZEALAND CUSTOMER – Please refer to the separated WARRANTY STATEMENT.
EUROPEAN CUSTOMER – Please contact the retail outlet where the fan was purchase for warranty service.
WOBBLE
Ceiling fan tend to move during operation due to the fact that they are not generally rigidly mounted—if they were,
they could generate excessive ceiling vibration and stress on their Mountings.
Movement of a couple of centimetres is quite acceptable and does not suggest the fan will fall down.
Ceiling fans are mounted very securely on steel brackets with rubber cushioning or with ball-joints to allow free
movement.
Please note that all ceiling fans are not the same, even in the same model—some may move more or less than
others.
NORMAL WEAR AND TEAR
Threaded components working slighting loose or blade carriers even slightly bent due to vigorous cleaning or bumping
can cause extra wobble and noise. THIS IS NOT COVERED UNDER WARRANTY- but a little care and maintenance
can reduce or prevent this problem.
BUMP-IN-THE NIGHT
This is outside the manufacturer’s warranty. If a fan has a fault, it will be noticeable at all times. Naturally, when
everything is quiet at night, you will be more inclined to hear small noises, which may not be noticeable at other times.
Even slight power fluctuations and mains frequency signals superimposed in your electricity supply may cause a
change in fan motor noise, this is normal.
FAN LIGHT
Except for actual fault in manufacture, which are extremely rare. FAN LIGHTS AND GLOBES ARE NOT COVERED
UNDER YOUR FAN WARRANTY. Noises and vibration etc. are often more accentuated when a fan light is fitted.
For instance a fan light glass that has not been tightened or worked loose can cause a rattle. Again, care and
maintenance will reduce this.
