TROUBLESHOOTING
- If your lights are not turning on or flickering:
•
Check that the red Power Indicator LED on the Power Input side of the receiver is flashing. If it’s not flashing the receiver isn’t getting power,
make sure the polarity of the power supply wires match the polarity of the channels on the Power Input Terminal.
•
If the red Power Indicator LED on the Power Input side is flashing normally, check the polarity on the Power Output side. Make sure you have
matched the markings on the LED strip to the channels on the receiver.
•
Make sure all the connections (solderless connectors, solder joints, terminal blocks, wire-nuts and spliced wires) are secure and making correct
contact.
•
Check that you have a compatible power supply, low voltage non-dimmable power supply that is big enough to handle the load of the LED
strips you are using.
- If you are missing color temperatures or they don’t match:
•
Check the connections on the Power Output (LED side) of the receiver, the brown, yellow and white wires need to match the letters on each of
the channels V+, W and WW. Make sure the wires are properly stripped and contact in the screw terminals is done on the metal wire and not
on the plastic insulation.
•
If you have soldered the connection, make sure none of the solder points are touching each other, this will make the the channels that are
touching work simultaneously.
•
If you are using solderless connectors, apply preasure on the connector. If the issue is resolved with preassure change that connector. It could
be faulty.
•
Make sure you follow the letters indicating polarity on the LED strip throughout your setup when cutting the strip to avoid changing the color
temperature from one section to another.
- If you can’t sync the receiver with the remote:
•
Revise the previous sync instructions to sync, assign zones and reset the receiver or remote.
WARRANTY
Limited Warranty on Purchased Items:
All products sold by Flexfire LEDs and shipped within the 50 United States, Canada, and Mexico come with a limited warranty. This limited warranty
does not include product failures that are the result of:
This limited warranty also expressly excludes coverage for excessive wear and tear and/or physical or accidental abuse, loss, or theft. Improper repair
or warranty service performed by someone other than Flexfire LEDs will void this warranty. Buyer is responsible for the safe transport of any item
sent to Flexfire LEDs for warranty service.
If you have an item you believe to be faulty, contact Flexfire LEDs immediately and request tech support. You may be required to provide photos,
videos, and/or descriptions of the item(s) not performing properly. It is Flexfire LEDs goal to troubleshoot thoroughly to eliminate any unnecessary
time or hassle on behalf of the customer. Failure to comply and provide the information requested by Flexfire LEDs will result in a void of warranty.
If a product is deemed faulty by a technician/representative, then a return shipping label and a Return Merchandise Authorization (RMA) form will
be sent out immediately. Once Flexfire LEDs receives the product, we will test the item(s) to better understand where the fault in the product lie(s).
1.
Not using a voltage regulated driver to connect the LED product or controls;
2.
Connecting LED products to the wrong Output Voltage;
3.
Improper connection of drivers, LED products, or controls;
4.
Connecting LED products or controls directly to any AC power source;
5.
Connecting drivers backwards to an AC power source;
6.
Using products in an extremely hot or cold environment and/or without adequate ventilation as overheating will cause the LEDs and transform-
ers to fail more quickly;
7.
Water damage to products not specifically sold as waterproof products;
8.
Electrical power surges;
9.
Damage from hail, flooding, tornado, fire, wind, earthquake, lightning, electrical storm, or any other natural disaster;
10.
Damage caused by a vehicle or other accident;
11.
Damage caused when transporting the item;
12.
Damage to any products that were modified by the user, used for purposes other than as intended or directed, or connected to LED systems
or components not purchased from Flexfire LEDs.
V.2018.10.03
DYN-MZ-COMBO
6
page
support@FlexfireLEDs.com
925-273-9080 opt 2
User Guide
•
Dynamic Tunable White Multi-Zone Combo
