ENGLISH
16
LOUISIANA GRILLS
CUS
TOMER SUPPOR
T
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Louisiana Grills® grill
is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit www.louisiana-grills.com .
You may also contact your local Louisiana Grills® authorized dealer or contact Customer Care for assistance.
WARNING: ALWAYS DISCONNECT THE ELECTRICAL CORD PRIOR TO OPENING THE GRILL FOR ANY INSPECTION, CLEANING,
MAINTENANCE OR SERVICE WORK. ENSURE THE GRILL IS COMPLETELY COOLED TO AVOID INJURY.
PROBLEM
POSSIBLE CAUSES
SOLUTION
Power light not flashing on
Control Board
Not connected to power
source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI
is a minimum 10 amp service (see electric wire diagram for access to electric
components). Ensure all wire connections are firmly connected and dry.
Fuse blown
Disconnect the unit from the power source and see electric wire diagram for
diagram. Pull the Control Board out and then check the fuse for a broken wire or if
the wire has turned black. If yes, fuse needs to be manually replaced.
The GFCI outlet has been
tripped
See electric wire diagram for diagram, and ensure all wire connections are firmly
connected and dry. Ensure GFCI is a minimum 10 amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for replacement part.
Fire in burn pot will not light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube. If not
primed, the ignitor will timeout before the pellets reach the fire pot. Follow Hopper
Priming Procedure.
Auger Motor Is Jammed
Turn the unit off by pressing and holding the power button for three seconds.
Remove the cooking components from the Main Barrel. Press and hold the
Power button for three seconds to turn the unit on, and inspect the auger feed
system. Visually confirm that the auger is dropping pellets into the burn pot. If not
operating properly, call Customer Care for assistance.
Ignitor Failure
Remove ash clean-out tray. Press and hold the Power Button for three seconds
to turn the unit on and inspect the ignitor. Confirm that the igniter is working by
placing your hand above the feed system and feeling for heat. If not operating
properly, call Customer Care for assistance or a replacement part.
Readout of actual
temperature will not adjust
Grill probe dirty
Follow care and maintenance instructions.
Grill probe is broken
Grill probe needs to be replaced. Contact Customer Care.
Frequent flare-ups
Cooking temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 180°C / 350°F when cooking highly greasy food.
Grease build-up
Follow care and maintenance instructions.
Grill produces excess or
discolored smoke
Grease build-up
Follow care and maintenance instructions.
Wood pellet quality
Remove moist wood pellets from hopper. Follow care and maintenance
instructions to clean out. Replace with dry wood pellets.
Burn pot is blocked
Clear burn pot of moist, wood pellets. Follow hopper priming procedure.
Insufficient air intake for fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow care
and maintenance instructions if dirty.
Grill will not achieve
or maintain stable
temperature
Insufficient air flow through
burn pot
Check proper positioning of cooking components. Check burn pot for proper
positioning. Follow care and maintenance instructions for ash build-up. Check that
the air intake for the fan is not blocked. If no blockage, see electric wire diagram for
diagram and locate the blue and white fan wires. Ensure that connection is tight by
lightly tugging on each wire. If loose, push back into connector until it clicks. Check
fan blades for cleanliness.
Lack of fuel, poor fuel
quality, obstruction in feed
system
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of wood pellets be poor, or the length of the pellets too long, this may
cause an obstruction in the feed system. Remove pellets and follow care and
maintenance instructions.
Grill probe
Check status of grill probe. Follow care and maintenance instructions if dirty.
Contact Customer Care for a replacement part if damaged.
