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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Lorex Technical Support:
Error
Possible Causes
Solutions
• DVR Unit is not
receiving power, or is
not powering up
• Cable from power adaptor is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adaptor is securely
connected to the back of the unit
• Cables are connected, but DVR
unit is not receiving sufficient
power
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Remote control is
not detected by the
system
• Batteries in the remote control
are drained
• Install a fresh CR2025 lithium battery in the
remote control
•
• There are no batteries in the
remote control
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the houseing and check that hard drive
cables are firmly connected
• There is no hard drive in the
system
• Open the housing and install a 3.5" SATA hard
drive
Hard drive is full (0%)
and the unit is no
longer recording
• Overwrite is not enabled
• Turn Overwrite on. Setup>System>Hard Disk
Setup.
