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Freedom 

User Guide V1.02

 

 

71 

16 APPENDIX III 

16.1 Troubleshooting 

 

Freedom

 does not switch ON 

  Battery is flat. 

Clock shows the wrong time 

  Adjust  the  time  by  following  the  instructions  in 

the time section of this manual. 

Freedom

 does not respond to a WRU 

request 

  If  sent  by  SMS  check  that  the  message  has 

been sent from your mobile phone. 

 

Freedom

 has no GSM mobile phone coverage. 

  You  are  not  set  up  to  receive  alerts  on  the 

portal so 

Freedom

 will reject your text. 

 

Freedom

 is in proximity, RF Mode. 

No text message alerts are received 

  You have fully utilised the monthly allowance of 

your subscription. 

  You are not set up to receive SMS alerts on the 

portal. 

  You are not set up as the alerts recipient on the 

portal. 

Battery doesn’t last very long 

 

Freedom

 is off GSM network for  a long period 

of time, when in Alert Mode 

  Check  the  mode  and  update  rate  if  not  in 

proximity, RF Mode. 

  Has  the  battery  been  fully  charged  or  charged 

correctly? 

Freedom

 does not work abroad 

  Did  you  purchase  the  holiday  tariff  before 

travelling abroad? 

 

Freedom

 cannot be activated for roaming once 

outside your home country. 

 

Summary of Contents for Freedom

Page 1: ...Freedom User Guide V1 02 User Guide Personal Locator and Emergency Alert Solution ...

Page 2: ...36 5 2 Removing the Freedom Watch 37 5 3 Panic Button Function 38 5 4 SMS email Alerts 39 6 Customer Account Portal Login 40 6 1 Freedom Main Page 41 6 3 Forgotten Password 45 8 Where are you wru Request 46 8 1 Requesting wru From your Mobile Phone 46 8 2 Requesting wru from a Desk top Computer Customer Portal 47 9 Live Track 51 10 Alerts 57 10 1 Add New Recipient of Alerts 57 10 2 Edit Recipient ...

Page 3: ... know where the at risk person is control the areas in which they stay and be the first to know if they are at risk Freedom allows you to set movable safe zones in or outdoors using the Portable RF Receiver If these safe zones are crossed the Freedom watch sets off both an audible and visual alarm on the Portable RF Receiver It then turns into a personal beacon that can be quickly located using a ...

Page 4: ...ies of any kind either express or implied including but not limited to any implied warranties of merchantability fitness for a particular purpose are made in relation to the accuracy reliability or contents of this document The recipient of the documentation shall endorse all risks arising from its use In no event shall Lok8u be liable for any incidental direct indirect consequential or punitive d...

Page 5: ...ustralia Lok8u Ltd eLokator Lok8u Ltd Avon House Povltavska 5 Lok8u Pty Ltd Trading as Buntsford Drive Prague 7 Lok8u Australia New Zealand Stoke Heath 171 00 Bromsgrove B60 4JE Tel 601601101 CR Tel 601601701 SK Tel 01527 910912 email info elokator cz CK Tel 61 410 360 309 email support lok8u com email info elokator sk SK email support lok8u com au Germany Romania New Zealand Lok8u Ltd Lok8u Ltd L...

Page 6: ...daries If crossed Freedom sets off an alarm and turns into a personal locator using Google Maps that works with your mobile phone or computer from anywhere in the world There is also a panic button which can instantly notify you if something is wrong Or you can just check in from time to time for peace of mind Freedom just in case Please note that Freedom should not be regard as a substitute for c...

Page 7: ...mity is breached the caregiver can locate the person at risk through a wru request from the Secure Customer Portal or by sending a wru SMS from a smart mobile phone to the Freedom watch If considered appropriate Freedom can be configured for live track from the Customer Portal for regular location updates 2 30 minutes intervals If proximity exists and find is depressed on the Portable RF Receiver ...

Page 8: ...ry for operation The packaging includes the following Freedom Watch Portable RF Receiver Desk top Charger Base Station Strap Release Tool USB Power Cable Universal USB AC Wall Charger Quick Start Guide Postal Registration Form USB Cable Universal USB AC Freedom Wall Charger QUICK START GUIDE Freedom Watch Portable RF Receiver Desk top Charger Base Station Strap Release Tool Can be found behind Bas...

Page 9: ... PC to Desk top Base Station the charger base may draw too much current Use a USB AC Wall Charger Connect the USB power cable to the Universal USB AC Wall Charger and the Desk top Base Station Do not plug USB power cable into the USB port of a computer Plug the Universal USB AC Wall Charger into an electric outlet Place Freedom and the Portable RF Receiver on the Desk top Base Station Both Freedom...

Page 10: ... original chargers intended for use with the Freedom Charger Base Other chargers may not be designed to the same safety and performance standards Only use the Universal AC USB Wall Charger provided The warranty will not be applied to products provided by other suppliers 3 1 2 Safety Precaution for Batteries Both the Freedom watch and Portable RF Receiver contain a Li Ion Polymer battery Do not dis...

Page 11: ... register your Freedom and to request the activation of the incorporated SIM card All the steps must be completed with all the required detail to continue to the next step Once the registration has been successfully completed you will receive an email confirming that your Portal Account has been successfully created After verification you will receive an email confirming that the SIM card has been...

Page 12: ...tion of the new account You will now be directed to your Customer Portal Main Page Please note that details with is mandatory Details with will be used as the Primary Contact for registering Freedom The Address Details provided should be the physical Street Address of your home These details will be used to display the area of your home on Google Maps every time when logged in to your Customer Por...

Page 13: ... of your Freedom found on the base of the packaging Valid debit or credit card registered at your address Telephone number of the mobile phone and email address that you want to receive alerts to as primary contact Select the required subscription tariff to select the subscription that is most appropriate for your planned use of Freedom please refer to the Lok8u website www lok8u com and select yo...

Page 14: ...n You will not be able to register your device if you Decline the Terms and Conditions Registration Add Devices The registration consists of 2 easy steps Step1 Add Devices Step2 Payment All the steps must be completed to continue to the next step Click on Add to add the details of your new Freedom Click on Cancel to cancel adding a new device ...

Page 15: ...ogged in All the fields marked with are mandatory Click on Next to continue to the next step Subscription Select one of the available subscription packages for your Freedom which will be most suitable for your needs Please read through the Terms and Conditions and click on Accept to continue with the registration You will not be able to register your device if you Decline the Terms and Conditions ...

Page 16: ... for monthly debit order Once the registration has been successfully completed it can take a maximum of 48 hours to activate the SIM card Once this has been completed you will receive an email confirming that the SIM card has been activated together with the phone number of your Freedom Once you have received the confirmation email you can then activate and use Freedom Once your Freedom has been r...

Page 17: ... Profile User Profile Click on Back to return to the Main Portal page Click on Logout to log out of Portal Click on Save to save any changes made The following can be configured changed in your User Profile You can select the Preferred Language You can select the Default Map View between Map Satellite or Hybrid You can enable or disable the Display Start up Tips when Log In You can select the Unit...

Page 18: ...F Receiver after synchronisation See Section 4 2 Synchronizing or Changing the Time to configure the time for Freedom and Portable RF Receiver 3 3 2 Edit the name of your Freedom To change edit the name of your Freedom click on Edit next to the unit details in the User Profile window that you want to change The configured details of the Freedom will be displayed The Device Name can be changed Make...

Page 19: ...n put on the Desk top Charger Base Station When both units are switched ON Freedom watch will display Activate Me on the LCD screen and the Portable RF Receiver will display the following Once the Portable RF Receiver and Freedom watch has paired the Portable RF Receiver will display the following Once the SIM card activation has taken affect which can take up to 48 hours the Freedom watch and Por...

Page 20: ...atch Battery Status In proximity with Freedom Watch Battery Status Freedom Watch Status Portable RF Receiver Menu Buttons Lock Unlock Keypad Menu Request WRU Proximity scan with Freedom Watch Battery Status Battery Charging Time Display Move cursor UP Select Function Move cursor DOWN Configure synchronise Time Set Range to HI MEDIUM or LOW Display last GPS location achieved Set Preferences EXIT ME...

Page 21: ...nfigure My Details and User Profile to set the correct time zone for your current location Please note that it is essential to select the correct location as some time offsets have Daylight savings and others do not If the Freedom watch is not within proximity of the Portable RF Receiver no changes will be processed by either device Follow the following steps on the Portable RF Receiver to synchro...

Page 22: ...e configured The Display will return to the MAIN MENU screen MAIN MENU Press LOCK to lock the keypad again if required If at any time either the Freedom watch or Portable RF Receiver has switched off due to low battery it may be necessary to go through the GET TIME process again as explained above It will not be necessary to log in to the Customer Portal to select the Time Zone again ...

Page 23: ...ed method to determine the estimated range is to place the Portable RF Receiver on the Desk top Charger Base Station and move Freedom away from the Portable RF Receiver to the maximum distance required before a wandering event is alerted Please note that the solution is defaulted to the High setting If it does not alert after the required range then you will have to reduce the power output of the ...

Page 24: ...Press MENU Select SET RANGE by moving the cursor UP or DOWN Press SEL to select SET RANGE Check current range and proximity Change the range to MED or LOW by pressing LESS or MORE Press SET when the desired range has been selected ...

Page 25: ... Set Preferences The following preferences can be configured on the Portable RF Receiver Mute buzzer sound on wandering alert events or panic button alerts Set the Freedom watch and Portable RF Receiver in to Flight Safe mode to allow travel on a commercial airliner as required by FAA regulations 4 5 1 Mute the Buzzer Sound Follow the following steps on the Portable RF Receiver to mute the buzzer ...

Page 26: ...S by moving the cursor UP or DOWN Select SOUND by moving the cursor UP or DOWN Press SEL to select SOUND OFF Press SEL to select SOUND ON Select EXIT and press SEL to return to the MAIN MENU screen MAIN MENU Press LOCK to lock the keypad again if required ...

Page 27: ...to note that if Flight Safe is selected none of the functionality on either the Freedom watch or Portable RF Receiver will work NO wandering alert events or panic button alerts will be detected If the Freedom watch is not within proximity of the Portable RF Receiver no changes will be processed by either device Follow the following steps on the Portable RF Receiver to set Flight Save mode ON Press...

Page 28: ...nd Flight Safe more is turned OFF Select EXIT and press SEL to return to the MAIN MENU screen MAIN MENU It is important to note that if Flight Safe is selected none of the functionality on either the Freedom watch or Portable RF Receiver will work NO wandering alert events or panic button alerts will be detected The current time will display on the Portable RF Receiver and the Freedom watch will d...

Page 29: ... be processed by either device Follow the following steps on the Portable RF Receiver to set Flight Save mode OFF Press MENU Select SET PREFS by moving the cursor UP or DOWN Press SEL to select SET PREFS Select FLIGHT SAFE by moving cursor UP or DOWN Press SEL to turn FLIGHT SAFE mode OFF Select EXIT and press SEL to return to the MAIN MENU screen ...

Page 30: ...U 4 6 Display Last Address Location It is possible to view the last notified GPS address location on the Portable RF Receiver the result of an in proximity find wru or in proximity panic button alert Please note a non GPS result location within proximity is not stored as a valid address Follow the following steps on the Portable RF Receiver to display the last address location Press UNLK to unlock...

Page 31: ...ST ADDRESS by moving the cursor UP or DOWN Press SEL to select LAST ADDRESS The following information will be displayed Time 24 hour clock Date Month Day Year Location Address Zip code Press EXIT to return to the MAIN MENU screen MAIN MENU ...

Page 32: ...have lost sight of them it is possible to find their location with the Portable RF Receiver Follow the following steps on the Portable RF Receiver to request a location WRU Press UNLK to unlock the keypad Press FIND to request WRU Sending WRU request Requesting position data Refining position data ...

Page 33: ...ENU The requested location will also be displayed in the Secure Customer Portal as a position on Google Maps The location will be displayed as either a cross hair for an approximate Cell ID location when indoors or upside down teardrop for a GPS location when outdoors Approximate Cell ID Location GPS Location See Section 8 2 Requesting wru from a Desk top Computer Customer Portal for more detail ...

Page 34: ...lso be displayed in the Secure Customer Portal as a position on Google Maps The location will be displayed as either a cross hair for an approximate Cell ID location when indoors or upside down teardrop for a GPS location when outdoors The designated alert recipient will receive an email alert notification notifying of the wandering event with the location information If the optional SMS tariff ha...

Page 35: ...il The main menu on the Portable RF Receiver will not be available until the Freedom watch and Portable RF Receiver are back in proximity Once the Freedom watch and Portable RF Receiver are back in proximity the MAIN MENU will be displayed again MAIN MENU 4 7 1 Panic Button Alert Event In Proximity If the wearer requires assistance there is a panic button on the Freedom watch If this is depressed ...

Page 36: ...cation will be displayed as either a cross hair for an approximate Cell ID location when indoors or upside down teardrop for a GPS location when outdoors The designated alert recipient will receive an email alert notification notifying of the panic button event with the location information If the optional SMS tariff has been selected this information will also be send by SMS to the designated ale...

Page 37: ...he charger base Ensure that the bracelet lock is open if not release the secure locking mechanism with the release tool that can be found at the back of the charger base To release the secure locking mechanism insert the release tool on each side of metal latch of the secure locking mechanism Press lightly and pull up See Section 5 2 Removing the Freedom Watch for more detail Place the Freedom wat...

Page 38: ...as secure for further use Failure to use the appropriate tool to release the locking mechanism will invalidate the warranty However replacement locking mechanisms can be purchased as an accessory and are easily fitted by a jewellery shop The release tool can be can be found at the back of the Desk top Charger Base Insert the release tool on each side of metal latch of the secure locking mechanism ...

Page 39: ... and SMS will be sent to the caregiver The Portable RF Receiver will also sound an audible alert and the LCD display will flash RED indicating that there is an alert condition If the panic button on Freedom is depressed while the wearer is outside proximity of the Portable RF Receiver a priority email alert and SMS will be send to the caregiver providing the date and GPS position of the panic butt...

Page 40: ...ock the text message will give an approximate location updating with subsequent Cell ID locations 5 4 2 email Alerts The following information will be display in the alert email received for a wandering alert event or panic button alert Freedom Name of your Freedom as configured in the Portal email Type email alert type received Panic or OutOfRange Approximate location When Cell ID location is pro...

Page 41: ...er www lok8u com freedom portal Login to Your Account To use the Customer Portal log in using the Username and Password that were chosen at registration and click on Login In If you are using a public computer please ensure that you do not click Remember my Password as your log in details will be visible to the next user Ensure to always Logout after each session to ensure that your session is clo...

Page 42: ...before navigating away from the pop up box It is recommended to keep the Start up pop up screen enabled to be informed about new tips and functionality 6 1 Freedom Main Page You are now ready to interact with Freedom using the functionality that is described in the following sections of this user guide The map displayed in the Main Page will always open with the last location update received from ...

Page 43: ... devices GPS position of last position update received from Freedom Icons of Freedom s configured with Alert status indication Configuration details of selected Freedom Maximise Map to view larger format Panic Alert indication Battery status indication Range Alert indication Green Level very good Amber Level average Red Level requires charging Amber Panic Alert Amber Range Alert Click on the icon ...

Page 44: ... This can also indicates that the Freedom watch is OFF or unable to register on the GSM cellular network if the Portable RF Receiver is displaying a proximity breach but the Portal RF Receiver is showing RF Alert Mode The Freedom watch is now on the cellular network and portal functionality is operational Live track The Freedom watch is on the GSM cellular network and the user has selected Live Tr...

Page 45: ...e View helicopter view of the location Select format of the Map Return to the last position on the Map Zoom In Out Ruler Zoom In Zoom Out Pan Up Down Left Right Map street map format showing street names Satellite helicopter view of the location Hybrid helicopter view with street names Google Map Search Function ...

Page 46: ...hat were chosen at registration and click on Send The password details will be e mailed to the e mail address that was entered at registration Follow the process in the received email to change your password If you are using a public computer please ensure that you do not click Remember my Password as your log in details will be visible to the next user Ensure to always Logout after each session t...

Page 47: ... to the Freedom mobile phone number to request a location update The mobile phone number will be validated to ensure that it is authorised and then the location of the wearer will be sent as a SMS text message providing the following information Freedom Name of your Freedom as configured in the Portal Approximate location When Cell ID location is provided GPS not achieved when indoors Location Whe...

Page 48: ...and Password that were chosen at registration and click on Log In Freedom Main Page Select the Freedom icon in the left hand panel that corresponds to the Freedom of the wearer by clicking on the icon when more than one Freedom watch is configured The configure name of the Freedom watch will then appear in the right hand control panel Click on the wru button to request the location of the wearer A...

Page 49: ...h if you place your mouse in the area will give the degree of accuracy and the time The image on the Customer Portal will then change to the Freedom standard icon and the radiating antennae image will pulse until a GPS location is received If Freedom is unable to get GPS the Cell ID cross hairs will appear with an approximate location and will be updated with subsequent Cell ID locations until Fre...

Page 50: ...ection 11 Live Track for more information on operation You can select the format of the map to be Map View street map format showing street names Satellite View helicopter view of the location Hybrid View helicopter view of the location with street names You can also zoom in out and pan up down left right using the navigation keys to the left of the map See Section 6 1 5 Use of Map Functions for m...

Page 51: ...the map because the location has been dragged out of the window you can click on Drag Mode to display and centre the last position update in the window again Drag Mode will change to Auto Update When dragging the map again Auto Update will change to Drag Mode again To exit Maximise Map click on Close in the top right hand corner of the map ...

Page 52: ... the wearer whilst in proximity click Find on the Portable RF Receiver See Section 4 7 In Proximity Find WRU for more detail Live Track can only be used from the Customer Portal and should be used carefully as it is a very battery intensive operation To change the status of Freedom to Live Track log in to the Customer Portal and select the Freedom that you want to set The selected Freedom will be ...

Page 53: ...update rate has been selected click on Yes and the settings will be sent to Freedom Click on No to cancel the operation The following notification window will display The settings have been sent to your Freedom Please wait Once Freedom has received and confirmed the Live Track settings the following notification window will display ...

Page 54: ...with a Red icon on the map The selected Update Rate for Live Track will be displayed in the configuration panel of the Customer Portal If Freedom is unable to get GPS the Cell ID cross hairs will appear with an approximate location and will be updated with subsequent Cell ID locations until Freedom get a GPS fix At this time all the previous Cell ID locations disappear and a snails trail starts an...

Page 55: ...ition of the Freedom will be indicated with a balloon GREEN icon on the map To disable a Live Track select Alert Mode in the configuration panel of the Customer Portal To maximise the viewing map area to get a better view of the area click on the Maximise Map tab This will enlarge the map area to fill the page ...

Page 56: ... been dragged out of the window you can click on Drag Mode to display and centre the last position update in the window again Drag Mode will change to Auto Update To disable a Live Track select Alert Mode in the configuration panel of the Customer Portal Select Yes to switch the device mode to Alert Mode and to disable Live Track mode Click on No to cancel the operation ...

Page 57: ...ce Freedom has received and confirmed the settings the main Customer Portal window will be displayed with the last GPS location received and indicating that Freedom is in Alert Mode If you log out of the Customer Portal whilst in Live Track when you log back in the history remains until you change the Freedom mode back to Alert Mode ...

Page 58: ...ails which were then saved and recorded as the primary contact Alterations Add New Edit and Change can be made to your contact details entered at registration 10 1 Add New Recipient of Alerts To configure a new contact click on the Alerts drop down box To configure a new contact click on New in the drop down box The Freedom Alert List window will open ...

Page 59: ...imited SMS bundle has been selected Each text alert SMS received uses up increments of your monthly text SMS allowance in the tariff that you have selected It is possible at anytime to restrict alerts to email only by disabling text alert After the new contact was entered and saved select if you want to set the Alert on the device now or save the Alert to the list only You can choose to either Set...

Page 60: ...dit Recipient of Alerts To Edit an existing contact click on the Alerts drop down box To edit an existing contact select the individual you want to edit and click on Edit next to the person s name The Freedom Alert List window will open ...

Page 61: ... Portal After the existing contact was changed and saved select if you want to set the Alert on the device now or save the Alert to the list only You can choose to either Set Now or Save to list You can set the Alert immediately Set Now in which case the settings will be sent to Freedom or Save to list which will save the Alert to the list to be selected and applied later ...

Page 62: ...dom that you want to set change Alerts for The selected Freedom will be displayed in the top right corner of the Customer Portal To select Alerts to set change Alerts for Freedom click on the Alerts drop down box Now select the name of the contact that you wish to receive alerts by clicking on the name ...

Page 63: ...dom User Guide V1 02 62 Confirm by clicking on Yes and the Alert will be changed to the selected contact allowing the person to issue instructions from their mobile phone Click on No to cancel the operation ...

Page 64: ...rgency SOS Panic Button False Alarm Proof Dermatologic tested to ensure safe wearing Uses the same Pinpoint precise GPS technology used in SatNav systems and is accurate to 3 metres Proprietary Cell ID location to 1000m max when no GPS signal is received i e indoors All interaction with the device is from smart mobile phone or computer through Lok8u s encrypted pinpoint services Encrypted data sha...

Page 65: ...Freedom User Guide V1 02 64 12 Waterproof Specification Freedom is Water Resistant Splash Proof Freedom is resistant to minor and Accidental Splashes Greater water contact should be avoided ...

Page 66: ...otified Body 13 2 WEE LOK8U Ltd is registered under the WEE imitative registration number 158864 The WEEE directive Waste Electrical and Electronic Equipment 2002 96 EC has been put in to place to ensure that products are recycled using best available treatment recovery and recycling techniques to ensure human health and high environmental protection Your product is designed and manufactured with ...

Page 67: ...e received including interference that may cause undesired operation SARS This equipment has been evaluated in accordance with FCC RF radiation exposure procedures for wrist worn operation The equipment is designed to transmit worst case one GSM data burst every 2 minutes Any change or modification to the product not expressly approved by Lok8u may violate FCC RF Exposure guidelines and void the u...

Page 68: ...iod Lok8u will repair or replace your Freedom or component free of charge If your Freedom is replaced for a defect covered under warranty you may receive a refurbished Freedom in exchange for your original Freedom The replaced unit will carry the remaining warranty period from the original Freedom Information about faulty usage of the device by the end users Out of warranty conditions The manufact...

Page 69: ...ellular device on board an aircraft is forbidden by law Freedom should be set to Flight Safe mode when boarding an aircraft Medical Devices Freedom can interfere with the functionality of pacemakers hearing aids and other sensitive medical equipment Precautions during transportation None Subscriptions If Freedom is out of subscription it will not operate To update your subscription details contact...

Page 70: ...r plug Do not damage the power cord by bending twisting pulling or heating Do not pull on the connected data cable in order to remove the charger plug from a socket Grasp the plug directly when unplugging the charger to avoid causing any damage to the cable Do not use the plug if it is loose as it may cause a fire or electric shock Do not use a damaged or worn charger The use of a damaged or worn ...

Page 71: ...p within the Freedom solution that can locate the wearer even where there is no location available from the satellites it is not quite so accurate but will place them to within acceptable proximity of their current location GSM Much like your mobile phone there are certain times and places where the network coverage is poor or nonexistent The signal strength that we need to communicate with Freedo...

Page 72: ...reject your text Freedom is in proximity RF Mode No text message alerts are received You have fully utilised the monthly allowance of your subscription You are not set up to receive SMS alerts on the portal You are not set up as the alerts recipient on the portal Battery doesn t last very long Freedom is off GSM network for a long period of time when in Alert Mode Check the mode and update rate if...

Page 73: ...Freedom User Guide V1 02 72 Notes ...

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