Logitech VR0002, Setup Manual, Page: 9 / 30

English 9
Troubleshooting
The software download fails or the TV Cam
freezes during setup
•
Disconnect and then reconnect the AC power
adapter to restart the TV Cam.
•
If the restart fails, you will need to restore
TV Cam’s default settings. Unplug the
micro-USB cable. Insert a pin in the reset
hole to hold down the reset button while you
reconnect the micro-USB cable.
There is no video or audio
•
Your TV must be turned on and its volume
set to an audible level.
•
Use your TV remote to select the HDMI input
used by the TV Cam.
•
Check all of the TV Cam cable connections,
including HDMI, power, and Ethernet.
•
Is your modem or router working properly? Is
there a disruption in your Internet service?
•
Your caller could be experiencing Internet
or equipment issues that contributes to
the problem.
I can’t get Wi-Fi to work with my TV Cam
•
Check your Wi-Fi signal strength using a
computer or mobile device. If the signal is
weak, move your router or modem closer to
your TV, or you may need to use an Ethernet
connection.
•
Your Wi-Fi router or modem must be
802.11 g/n compatible.
I forgot my Wi-Fi user name and password
•
Refer to your modem or router
documentation or contact the manufacturer
for assistance.
For more detailed network troubleshooting,
go to www.logitech.com/support/tvcamhd