SMILE RADIO TROUBLESHOOTING TIPS
My player says it can’t obtain an IP address or can’t connect to the Squeeze Network.
First, check all of your cable connections to make sure there are no loose or disconnected
cables. Make sure your Internet connection is working by testing on a PC connected to the
network.
Next, compare your network set-up to the diagram on the next page. A common mistake is the
use of a network SWITCH in place of a ROUTER connected directly to your DSL/Cable modem
(they look similar). This can result in new devices like the player not receiving a proper IP
Address. Not sure if you have a router and not a switch connected to your modem? Check the
box that all your Ethernet cables are plugged into - if it only says “switch” not “switch-router”
on it, then it probably isn’t a proper router (just to add to the confusion, many routers are also
switches – and those should work fine). If this is the problem, you’ll likely need to buy a router
(about $50) at a local office supply or electronics store.
I don’t have an open Ethernet port on my router.
This is the problem where you need to use a network “switch” between your router and the
Smile Radio player. These are available for about $25 from most office supply or electronics
stores. A switch is like a multi plug extension cord for your network (see the attached Network
Tips for more details). Do not replace your existing router with a switch. In most cases, the
switch must be plugged into a port on the router, giving you additional internet “outlets” to plug
the player and a PC into.
My Smile Radio
player connects to the Internet but isn’t connecting any channels.
Using the remote, scroll to “Connect to SqueezeNetwork” when the Smile Radio player prompts
you to select a music source. Then press the right arrow on the remote to connect to your
channel. You may need to press the “Play” button on the remote if the desired channel
indicates it’s “stopped.”
My player says it is playing music but I don’t hear anything.
Using the remote, check the volume on your stereo receiver and the Smile Radio player to
make sure no one has turned it down. Check your stereo receiver to make sure that someone
didn’t change the music source on it. If you are unsure what input it is plugged into, try and
follow the RCA cables from your Smile Radio player to your stereo receiver.
Other questions or problems?
Call us at 303.444.7700 or email
and we will help you out.
