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Logitech M185, Faq

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Logitech M185 Faq Download Page 21

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Using the M185 with a different USB receiver

 

Your M185 mouse ships with the receiver as shown below: 

 

While this receiver is not Unifying, you can connect your mouse with any Unifying USB 
receiver. To determine if a receiver is Unifying, look for this logo: 

. 

NOTE:

 Although this device is supported by the Unifying USB receiver, SetPoint and Logitech 

Control Center (LCC) support depend on the specific product. 

  +

M185 mouse is not working or frequently loses connection

 

 

Mouse is not working

 

 

Mouse frequently stops working

 

 

Summary of Contents for M185

Page 1: ...ls a scrolling issue with IE11 and Windows 8 apps as well as on the Windows Start screen itself Moderate to fast scrolling can become unresponsive until you stop scrolling Then the page will jump a long distance usually to either the beginning or the end We re working with Microsoft to resolve this issue As a workaround you can modify your scrolling settings in IE11 Here s how 1 Launch IE11 2 Open...

Page 2: ...4 In the Security section clear Enable Enhanced Protected Mode and then click OK ...

Page 3: ... change 5 Restart your computer Cleaning Logitech keyboards and mice Before you clean your device Unplug it from your computer and make sure it s turned off Remove the batteries Keep liquids away from your device and don t use solvents or abrasives To clean your Touchpad and other touch sensitive and gesture capable devices ...

Page 4: ...Google Chrome and Internet Explorer If you re having problems with erratic scrolling please upgrade to SetPoint 6 52 or later which improves scrolling for these browsers After upgrading to SetPoint version 6 52 or later you may still experience erratic scrolling on individual web sites or pages that implement technologies differently If you re using Start screen apps in Windows 8 it s also possibl...

Page 5: ...3 Select Extensions Logitech SetPoint and clear Enabled ...

Page 6: ...3 click Enable 4 Close and re open your browser for the settings to take effect Internet Explorer To disable the Logitech SetPoint smooth scrolling plug in for Internet Explorer 1 Select Control Panel Network and Internet Internet Options 2 On the Programs tab click Manage add ons ...

Page 7: ...3 Select Logitech SetPoint and then click Disable NOTE If the plug in is currently disabled the Enable button will appear instead ...

Page 8: ...ble 5 Close and re open your browser for the settings to take effect Windows 8 Start screen apps If scrolling is too fast or too slow with some of your Windows 8 Start screen apps try the following If your mouse has a Scroll Left and Scroll Right function use that instead of the scroll wheel Disable Smooth Scrolling in SetPoint ...

Page 9: ...etPoint it will be disabled for everything Chrome Internet Explorer and the Windows 8 Start screen apps Wireless product not working properly when also using a USB 3 0 device When using a USB 2 0 2 4GHz wireless peripheral device such as a mouse keyboard or headphones with a PC that also has a USB 3 0 peripheral device plugged in you may experience erratic operation caused by interference This is ...

Page 10: ...tors use the one on the opposite side of the PC from the USB 3 0 connector Position your USB 2 0 receiver as close as possible to your wireless peripheral mouse keyboard headphones etc Use a standard USB extender cable to position your USB 2 0 wireless receiver as far away as possible from your USB 3 0 connector A USB extender cable is available for Logitech customers who are experiencing this pro...

Page 11: ...Make sure your USB 2 0 wireless receiver is in the USB 2 0 connector closest to your wireless peripheral ...

Page 12: ...Use a USB extended cable to position your wireless receiver as far away from your USB 3 0 peripheral as possible ...

Page 13: ... first select the appropriate product category from the list below Mice and keyboards Tablet and laptop accessories Gaming products Harmony remotes Speakers Headphones and headsets Smart radios Squeezebox network music players Alert security cameras WiLife security cameras Webcams Connecting a device to a replacement Unifying receiver ...

Page 14: ... radio interference away from your work area Examples cell phones radios wireless routers and microwaves To determine if something in your environment is shortening the operating range try using your device in a different environment to see if the distance improves If it does look for other possible sources of interference that you can remove from your work area Customizing the M185 mouse with Log...

Page 15: ...indows Vista Macintosh 10 5 Linux Kernel 2 6 NOTE The M185 is not supported on Windows 98 Windows ME Windows 2000 and UNIX USB receiver storage for the M185 Your mouse was designed with a space where you can store the USB receiver When you re not using the mouse you can store the receiver inside of it To locate the storage space for the USB receiver 1 Flip the mouse over and slide the battery cove...

Page 16: ...ertification CE Link Warranty Self Help See product support page for warranty duration and frequently asked questions Category Mouse Product type Wireless Wireless Protocol 2 4 GHz Unifying Ready Wireless Range Up to 30 Feet or 10 Meters Software Support at release SetPoint 6 20 Connect Utility exe Mouse Programmable NOTE Check website for latest software release OS Support at release Windows XP W...

Page 17: ...ick for Link to available Image s USB VID_PID 046D_C52F USB Protocol USB 2 0 USB Speed Full speed Receiver Size Nano Connector Type USB Connect Button No Indicator Lights N A Bluetooth Feature N A Package Contents Available Image s Click for Link to available Image s What is in the box Mouse Nano Receiver Battery s User documentation Product Dimensions Product component Width Depth Length Height W...

Page 18: ...ery status You can check the battery status for your mouse using the Logitech SetPoint mouse and keyboard software See answer 360023241914 for instructions Installing New Battery When you install the battery for your mouse make sure it faces the correct direction as shown in the following image ...

Page 19: ...tandby mode to conserve power when it s not in use Here are some other ways you can help extend the battery life Use only alkaline batteries Non alkaline batteries such as NiMH or NiCd operate at a lower voltage and may affect the battery life ...

Page 20: ...urned on check the ON OFF switch located on the bottom of the mouse ON The switch is pushed over to the right and you see green next to it OFF The switch is pushed over to the left and you see red next to it Purchasing a replacement Unifying USB receiver for the M185 Your M185 mouse is a Unifying ready device that can be used with any Unifying USB receiver If you ve lost or damaged your receiver y...

Page 21: ...our mouse with any Unifying USB receiver To determine if a receiver is Unifying look for this logo NOTE Although this device is supported by the Unifying USB receiver SetPoint and Logitech Control Center LCC support depend on the specific product M185 mouse is not working or frequently loses connection Mouse is not working Mouse frequently stops working ...

Page 22: ...n metal surfaces Radio frequency RF interference from other sources such as o Wireless speakers o Computer power supplies o Monitors o Cell phones o Garage door openers Before connecting your M185 1 Fix or rule out the potential problems listed above 2 Turn your computer on 3 Insert fresh batteries in your mouse For instructions on changing your mouse battery see answer 360023403293 4 Turn on your...

Page 23: ...4 Follow the on screen instructions to turn your mouse off and then back on 5 When your mouse is detected you ll see the confirmation message below Click Yes and then Next ...

Page 24: ...mouse movements If the cursor isn t following the movements of your mouse we suggest you Use a mouse pad Avoid using your mouse on o Glass and other see through surfaces o Reflective surfaces such as mirrors and metal desks o Wood grains and grooved surfaces Try the mouse on a piece of white paper to make sure it isn t a tracking issue on the particular surface you re using Uninstalling Logitech S...

Page 25: ...m o Classic Start Menu Start Settings Control Panel Programs and Features 2 Select Logitech SetPoint from the list 3 Click Uninstall 4 Follow the on screen instructions to remove SetPoint from your system NOTE You may need to restart your computer to finish uninstalling SetPoint Windows 8 1 Go to Uninstall a program o Start screen Right click on Mouse and Keyboard Settings Uninstall o Start screen...

Page 26: ...emove SetPoint from your system NOTE You may need to restart your computer to finish uninstalling SetPoint Windows 10 1 Go to Programs and Features o Right click on the Windows logo on the bottom left of the window then click Programs and Features 2 Select Logitech SetPoint from the list of programs ...

Page 27: ...se third party devices implement keyboard and mouse support in different ways There is currently no industry standard Connecting a device to a Unifying receiver Your Unifying USB receiver can be paired with up to six Unifying devices at a time You can determine if your Logitech devices are Unifying by this logo To connect Unifying devices to your Unifying USB receiver 1 Launch the Logitech Unifyin...

Page 28: ...ions use Windows screenshots Macintosh will look slightly different but the instructions are the same 3 When you see the Restart the device screen follow the on screen instructions to turn your device off and then back on ...

Page 29: ...ve detected your confirmation screen If you connected a o Keyboard Type a test message in the field provided to make sure it works o Mouse Move it around to see if the cursor moves with it If your device connected successfully click Yes and then Next ...

Page 30: ...not work as programmed in SetPoint When the mouse buttons aren t working the way you programmed them to the problem is usually with the configuration You can check and change your mouse button settings in the Logitech SetPoint mouse and keyboard software See Knowledge Base article 360023401473 for more information Unable to customize my mouse or keyboard in SetPoint Normally you should be able to ...

Page 31: ... o Default Start Menu view Start Control Panel Add Remove Programs o Classic Start Menu view Start Settings Control Panel Add Remove Programs 2 Select Logitech SetPoint from the list of programs displayed 3 Click the Change Remove button and follow the on screen instructions to uninstall SetPoint 4 Download and install the latest version of SetPoint from the Web Downloads Page NOTE You may need to...

Page 32: ...your system make sure the wdf01000 sys file is present in the drivers folders If you restart without this file it may prevent some of your hardware including mice and keyboards from working properly 9 If the wdf01000 sys file isn t in the drivers folder change wdf01000 bak back to wdf01000 sys 10 Restart the computer 11 After your system restarts open SetPoint to verify that the My Mouse My Keyboa...

Page 33: ...ownload and install the latest version of SetPoint from the Web Download page After your system restarts open SetPoint to make sure the My Mouse My Keyboard tab is available Windows 8 1 Go to Uninstall a program o Start screen Right click on Mouse and Keyboard Settings Uninstall o Start screen Right click on empty space and select All apps Control Panel Uninstall a program ...

Page 34: ...ng SetPoint Mouse doesn t display in LCC and can t be programmed for Mac This mouse model isn t supported by the Logitech Control Center LCC for Macintosh but might still work as a basic mouse on a Mac If a device is programmable the LCC for Mac will display the image for that device Because this mouse isn t supported the image won t display in the LCC and you won t be able to program it there ...

Page 35: ...If a device is not supported in the LCC there won t be an image for it ...

Page 36: ...lled Single click to open an item This option makes a single mouse click act as a double click Disable this setting to return the mouse to the standard one click option To disable first select your operating system Disabling the single click to open option in Windows 8 Windows 10 Disabling the Single Click to open option in Windows 7 Vista Disabling the Single Click to open option in Windows XP Di...

Page 37: ...ngle click and then select Specify single or double click to open 2 Select the General tab and under Click items as follows make sure Double click to open an item single click to select is the selected option Disabling the Single Click to open option in Windows 7 Vista ...

Page 38: ...ze 3 Under the General tab make sure that the option Double click to open an item is selected 4 Click on OK to save the settings 5 If the Single click to open an item option was not selected try resetting the mouse by switching it off and on Disabling the Single Click to open option in Windows XP 1 Open My Computer ...

Page 39: ...If the Single click to open an item option was not selected try resetting the mouse by switching it off and on Additional help If the steps above do not help or if your mouse has only recently begun to double click please contact Logitech Customer Care Backup device settings to the cloud in Logitech Options INTRODUCTION HOW IT WORKS WHAT SETTINGS GET BACKED UP CURRENT LIMITATIONS ...

Page 40: ...puter log into your Options account on that computer and fetch the settings you want from a backup to setup your device and get going HOW IT WORKS When you are logged into Logitech Options with a verified account your device settings are automatically backed up to our cloud by default You can manage the settings and the backups from the Backups tab under More settings of your device as shown in th...

Page 41: ...ETTINGS FROM BACKUP button This button lets you view and restore all the available backups you have for that device that are compatible with that computer as shown above The settings for a device are backed up for every computer that you have your device connected to and have Logitech Options that you are logged into Every time you make some modifications to your device settings they get backed up...

Page 42: ...ll the buttons of your mouse Configuration of all the keys of your keyboard Point Scroll settings of your mouse Any application specific settings of your device WHAT SETTINGS ARE NOT BACKED UP Flow settings Options app settings CURRENT LIMITATIONS ...

Page 43: ... OS Build 16299 248 some USB devices and onboard devices such as a built in laptop camera keyboard or mouse may stop working for some users If you are using Microsoft Windows 10 OS Build 16299 248 and are having USB related issues Microsoft has released a new update KB4090913 OS Build 16299 251 to resolve this issue We recommend you follow Microsoft Support recommendations and install the latest M...

Page 44: ...ing keyboard mouse For more information see the Microsoft article on how to start and use the Windows 10 Recovery Environment WinRE https support microsoft com en us help 4091240 usb devices may stop working after installing the february 13 2018 upd Do the following 1 Restart the system before Windows finishes loading the desktop three times in a row Windows should automatically start the Windows ...

Page 45: ...pdate and install the latest updates System Extension Blocked message when installing Logitech Options or LCC Starting with macOS High Sierra 10 13 Apple has a new policy that requires user approval for all KEXT driver loading You may see a System Extension Blocked prompt shown below during the installation of Logitech Options or Logitech Control Center LCC ...

Page 46: ... General tab you should see a message and an Allow button as shown below In order to load the drivers click Allow You may need to reboot your system so the drivers are properly loaded and the functionality of your mouse is restored NOTE As set by the system the Allow button is only available for 30 minutes If it has been longer than that since you installed LCC or Logitech Options please restart y...

Page 47: ...rd T630 T631 Touch mouse Bluetooth Mouse M557 M558 Unifying devices not detected after macOS 10 12 1 Sierra update We are aware that after updating from macOS 10 12 Sierra to macOS Sierra 10 12 1 Logitech Options software does not detect supported Unifying devices on some systems To fix this issue unplug the Unifying receiver and then plug it back into the USB port If Logitech Options still doesn ...

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