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Ice cubes are 

sticking together

The ice cycle is too long

Stop the ice maker, and restart 

it after the ice blocks melt. 

Select the small ice button 

Water temperature in 

inner tank is too low

Change the water in the inner 

tank. Temperature of water 

should be between 8˚C & 32˚C

PROBLEM

PROBABLE CAUSE

SOLUTION

The ice making 

cycle is normal 

but no ice is 

being produced

Ambient temperature or 

water temperature in 

the inner tank is too high

Refrigerant liquid 

leakage

Pipe in the cooling 

system is blocked 

Ambient temperature 

surrounding the unit is above 

32 °C, move to a cooler area

and replace water in the 

tank with cooler water

Please contact the service 

agent

Please contact the service

agent

“Water” indicator 

light is on

Lack of water in the 

reservoir

Stop the icemaker, fill with 

water and then restart the 

ice maker

“Ice” indicator is on  There is too much ice in 

the ice basket

Remove ice from the ice 

basket

The “Water” & “Ice” 

indicator lights are 

flashing

The ice shovel cannot 

move

Check the ice shovel to ensure 

there is no obstruction, 

otherwise consult a qualified 

technician

7. Troubleshooting

Warranty Terms : 12 Months

Packed for Game (Masstores (Pty) Ltd

214 West Street, Durban, 4001

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8. Parts Diagram 

1. Inner Tank 

2. Ice Bucket
3. Evaporator Assembly

4. Bottom Base
5. Condensor

6. DC12V / Fan Blade

7. Rear Protection Board
8. Electrical Box
9. Rear Strengthening Board

10. Rubber Feet with bolts 

11. Main Control PWB

12. Transformer
13. Power Cord Clip

14. Sychronous Motor 
15. Back Down Cover 

16. Inner Tank Fixing Piece 

17. Micro Switch
18. Ice Shovel 

19. Electromagnet Valve Assembly 
20. Refrigerant Dry Filter
21. Front Panel 
22. Water Draining Assembly
23. Rear Panel 
24. Support for Sensor 
25. Ice Basket 
26. Back Up Cover 
27. Front Up Cover
28. Front Down Cover 
29. Down Window 
30. Up Window 
31. Compressor

32. Steel Grill
33. Operation Panel Frame
34. Water Filter 
35. Water Detecting Piece
36. Up Sponge for Compressor 
37. Down Sponge for Condensor 
38. Fixing set for water pump 
39. DC12V / Water Pump

40. Power Supply cords
41. Button PWB

42. Silicon pipe for suppyling water 
43. Silicon pipe for ice bucket

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