Trouble Shootings
Q
The LCD displays nothing after turning on the MP3 player.
A
1
Check to see if the battery has been inserted.
2
Check to see if the battery needs replacing cleck to see that the battery has been inserted correctly.
3
If it still does not work, go to next step.
Put the player in recovery mode
1 Take out the battery from the battery compartment.
2 Press and hold the play button. Do not release it until step 4.
3 Plug the MP3 player into the USB port of your computer.
4 Hold for 5 seconds and release the play button.
5 Leave the MP3 player in the USB port for the next step.
Refresh the firmware
1 On y our computer run the Firmware Download utility go to:
Start > Programs > SigmaTel MSCN Audio Player > Firmware Download
2 The utility will start to search the MP3 player. Please wait until the Firmware Download window appears.
3 Select "Format Data Area".
4 Click on the Start button to start.
5 The firmware will be transferred to the player. Please wait until it has finished.
6 Click on the Close button to exit.
Note: If the utility can not find the MP3 player even after searching for several minutes, please cancel the searching, and redo the
steps from step 1 and make sure that the MP3 player is put into Recovery mode.
Q
The LCD displays "Error! Reformat media" and power off.
A
If you format the MP3 player to NTFS format, it will show "Error! Reformat media" and power off. You must reformat it to FAT or
FAT32 format in Windows Explore.
Q
Why can't I play DRM protected files?
A
DRM-protected files will only play if you copy them to the player through Windows Media Player or through the music
management software provided by the online music store where you purchased the files.
