®
®
CUSTOMER SERVICE
Since 1970, Lobster Sports has been dedicated to providing outstanding customer
service. To this end, we invite our customers to contact our Customer Service
Department at
800.526.4041
anytime between 8:00am - 4:30pm PST, Monday
through Friday. After hours, please leave a voice message or or email us at
Shipping Damage
If an order arrives with shipping damages, contact Customer Service to coordinate
sending a replacement. If a replacement part can resolve the issue, Lobster will ship
the part immediately. If not, a damage call tag will be issued. Upon pick up of the
damaged machine, the customer must call in the pick-up tracking number and a
replacement will be shipped immediately.
Mis-Shipments
Lobster Sports maintains the highest manufacturing and shipping quality standards
and strives for 100% accuracy. However, in the event an order is not correct please
contact Customer Service to rectify the situation.
LIMITED WARRANTY
Lobster Sports warrants that each Lobster Sports ball machine purchased will be free from defects in
material and workmanship for 2 years from the date of purchase except for the battery and server wheels
which are warranted for 6 months. Demonstration models and reconditioned machines have a 1 year
warranty. Said warranty to be determined by Lobster Sports at time of purchase. Any part of ball machine
which proves to be defective in material or workmanship within the 2 year warranty period will be repaired
or replaced at Lobster Sports’ option with a new or functionally operative part. Warranty extends only to the
original customer and may be enforced only by such person.
This warranty does
not
cover the following conditions: A) Damage resulting from misuse, neglect,
alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any
other casualty; B) Failure of Customer to properly follow operating instructions provided by Lobster
Sports at time of delivery; and C) Damage caused by use on circuits or voltages other than indicated on
the applicable nameplate.
This limited warranty is in lieu of all other express warranties. Any implied warranties of
merchantability and fitness for a particular purpose shall coincide in duration with the 2 year
limited warranty. The exclusive remedy of the Customer hereunder shall be repair or replacement
as stated above. Under no circumstances shall Lobster Sports be liable to the Customer or any
other person for incidental or consequential damages of any nature, including, without limitation,
damage for personal injury or damages to property; and however occasioned, whether alleged as
resulting from breach of warranty by Lobster Sports, the negligence of Lobster Sports.
No agent, employee or representative of Lobster Sports or any other person is authorized to modify this
warranty in any respect. This warranty gives you specific legal rights and you may also have other rights,
which vary, from state to state.
This limited warranty is void unless Customer completes and returns the attached
warranty response
form
to Lobster Sports within 30 days of receipt of the ball machine.
MACHINE ASSEMBLY
Intended Use
This tennis ball machine is intended to be used in a dedicated tennis facility.
For safety reasons, players should stand on the opposite side of the tennis net at a
minimum of 35 feet away from the machine. This tennis ball machine is designed to
throw tennis balls only.
Unpack and Assembly
•
Your Lobster phenom™ tennis machine is shipped in two pieces;
Remove both pieces from their boxes and place the lower section (base unit)
upright on its wheels.
•
Do not remove the wire deflectors.
•
A Phillips head screwdriver is required for assembly.
•
Remove the black handle from all packaging material.
•
Remove the screws from the enclosed bag and separate the three types of screws.
Included are:
-
two 3” Screws
;
-
four 2” Screws
;
-
four Wing Screws
;
-
four Washers
Setup
1. Slide the black handle (A)
into the mounting holes on the
base unit.
2. Insert the larger 3” screws (B)
into the center holes as shown to
the right.
3. Insert the smaller 2” screws (C)
into the first and last holes as
shown to the right.
4. Using two people, lift the
hopper (upper) unit onto the
base (lower) unit.
5. Tilt the hopper back or sideways
(left or right) to reveal the
power wires within both halves.
(continues on next page)
C
A
B
C
A Handle
B 3” screws
C 2” screws
