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LOBSTER 320 User Manual Download Page 64

Troubleshooting

 

 

-54-

 

LOBSTER 320

 

Wrong PIN/ PUK 
codes are entered. 

If PIN code is locked, enter PUK code 
to unlock. But if you enter an incorrect 
PUK code ten times in succession, 
SIM card will be permanently blocked 
and cannot be used anymore. Then 
ask your service provider or SIM card 
vendor for a new one. 

 

 

Note: 

1. If you enter an incorrect PIN code for three times in succession, 

many functions of the SIM card will be disabled. Read “Safety 
Information” on page 58 for more details. 

2. If you are not sure about PIN/PUK codes, contact your service 

provider. 

 

 

The call quality is poor 

Possible reason 

What should you try? 

You are in a fast 
moving vehicle, for 
example, train or bus. 

Check the signal strength indicator on 
the screen. Try the call again when the 
signal is stronger. 

You are in a weak 
signal area. 

Move and try again. 

 

 

Your caller cannot reach you 

Possible reason 

What should you try? 

Call diverting 

Deactivate call diverting settings. 

Summary of Contents for 320

Page 1: ...Lobster 320 Congratulations on your purchase of a LOBSTER 320 mobile phone Features VGA camera Games Ring tone Vibrator Messages SMS ...

Page 2: ...ducts described in this document and to revise this document without prior notice This document is provided as a user guide on Lobster 320 mobile phones only and does not constitute any explanation about the hardware and software configuration of the products described in this document The availability of particular products and enhancements may vary by region Please check with the Lobster dealer ...

Page 3: ...phone off 9 Use the shortcut keys 9 3 Call Functions 11 Make a call 11 Make an international call 11 Hold a call and make another 11 Switch calls 12 Use smart dial 12 Redial a dialed number 12 Listen to your voice mail 12 Make an emergency call 12 Adjust call volume 12 Answer or reject a call 13 Answer a call 13 Reject a call 13 Options during a call 14 Hold a call and answer another 14 Conference...

Page 4: ...ct in smart dial 22 Options 23 Add new entry 23 Save to SIM 23 Save to phone 24 Speed dial 24 Assign a speed dial number 24 Cancel a speed dial assignment 24 Phbook manager 25 Copy 25 Delete 25 Own number 25 Memory status 25 8 Messages 27 Create new 27 Inbox 28 Draft box 29 Outbox 30 Memory status 30 Settings 30 Voice mail 31 Connect to voice server 31 Voice server number 31 Broadcast 31 Activate ...

Page 5: ...7 12 Toolbox 38 Alarm 38 Alarm status 38 Alarm time 38 Alarm cycle 38 Alarm ring 38 Clear alarm 39 Calendar 39 Note pad 39 Calculator 39 Use the calculator 39 PC Sync 39 Functions 40 Steps 40 13 Profiles 41 Edit 42 Ring tone 42 Volume set 42 Ring type 42 Vibration type 42 Sound effect 42 View 42 Reset 43 14 Settings 44 Time and date 44 Display 44 Picture 44 ...

Page 6: ... PIN code 49 SIM lock 49 PWD protect 50 Password manager 50 15 Care and Maintenance 51 16 Troubleshooting 53 Your phone cannot be switched on 53 Your phone switches itself off 53 PIN PUK codes locked 53 The call quality is poor 54 Your caller cannot reach you 54 You cannot make calls 55 The call volume is too low 55 Your correspondent cannot hear you speaking 55 The phone doesn t ring for an incom...

Page 7: ...59 Make an emergency call 59 Access Codes 60 Phone password 60 PIN code 60 PIN2 code 60 PUK code 61 PUK2 code 61 Charging and discharging 61 Precautions when using batteries 62 Precautions when using enhancements 63 Additional safety information 64 ...

Page 8: ...devices may be susceptible to interference which could affect performance SWITCH OFF IN HOSPITALS Follow any restrictions Switch the device off near medical equipment ENHANCEMENTS AND BATTERIES Use only approved enhancements and batteries Do not connect incompatible products SWITCH OFF WHEN REFUELING Do not use the device at a refueling point Do not use near fuel or chemicals SWITCH OFF NEAR BLAST...

Page 9: ... the phone such as a memory card where children may access them BACK UP COPIES Remember to make back up copies or keep a written record of all important information EMERGENCY CALLS Ensure the phone function of the device is switched on and in service Enter the emergency number and then press the call key Give your location Do not end the call without permission ...

Page 10: ......

Page 11: ...Your Phone LOBSTER 320 1 1 Your Phone Keys and parts Front open view ...

Page 12: ...Your Phone 2 LOBSTER 320 Front closed view Camera Left side view Note Read Use the shortcut keys on page 9 for use of shortcut keys ...

Page 13: ...The more the bar the stronger the signal Your phone rings for an incoming call or message Shows how much power is left in your phone s battery The more the bar the stronger the charge in the battery Your phone vibrates for an incoming call or message You have one or more new text messages to read When your SMS inbox is full this icon blinks The phone doesn t ring or vibrate for an incoming call or...

Page 14: ...Your Phone 4 LOBSTER 320 Your phone rings and vibrates for an incoming call or message The alarm clock is set to On Your phone is roaming ...

Page 15: ...ed by the SIM card vendor 2 Install the SIM card and battery 1 d hold Press an for about two seconds to switch off the 2 the bottom part of the battery and lift it up from the top part phone With the back of the phone facing you press the battery cover release button and slide the cover in the direction of the arrow to remove it Then gently press down 3 SIM contacts facing down see picture 2 Lock ...

Page 16: ...p the other end of the battery into place Slide the battery cover toward the top of the phone to lock the cover into place Note 1 When inserting the SIM card make sure the beveled corner matches up with the card holder 2 If you cannot switch on the phone after installation of the battery please reinstall or charge it Charge the battery LOBSTER 320 is powered by a rechargeable li ion battery A trav...

Page 17: ...nd then from the phone Note 1 If the battery power is completely used up the battery power indicator appears 2 or 3 minutes after you start charging In general the charging time should be 2 to 5 hours 2 The full performance of a new battery is achieved only after two or three complete charge and discharge cycles It s suggested that each of the first two or three charging times lasts for over 10 ho...

Page 18: ... battery charge level is too low for operation the phone switches itself off and all data that has not been saved will be lost Switch on off your phone Switch the phone on Press to switch on the phone Warning Do not switch the phone on or activate any auto power on function when wireless phone use is prohibited or when it may cause interference or danger Warning Your phone has a built in antenna D...

Page 19: ...ime for the phone to automatically switch itself off by using Auto power on off menu Read Auto power on off on page 45 for details Use the shortcut keys You can use some shortcut keys to access specific menus directly from standby mode Refer to the table below for shortcut keys available with your LOBSTER 320 phone Shortcut keys Action Functions Press Access Outgoing calls list Enter Camera Enter ...

Page 20: ...rn off the ringing tone when there is an incoming call Press and hold Reject an incoming call Press In text entry mode change the input method Press and hold Insert a pause symbol before an extension number Press 1 In standby mode input a symbol 2 In text entry mode access the symbol list Press and hold Activate or deactivate the Silent mode ...

Page 21: ...re you enter the extension number Th extension numbe e r will be sent a few seconds after the switchboard number is sent Make an international call ter the country code area code and phon umber Then press En e n key to dial If necessary press and hold key to insert a Plus code 1 are on a call use the keypad to enter another phone 2 sign before entering the country nt Hold a call and make another N...

Page 22: ...l a dialed number In standby mode press key or select Recent calls Outgoing calls to enter the outgoing calls list In the Outgoing calls menu scroll to your desired number and press key to redial Refer to Recent calls on page 16 for more details Listen to your voice mail When you have a new voice message a warning tone sounds You can dial the voice mail box number to listen to the voice message re...

Page 23: ...nswer key when you select Settings Call setup Answer mode Answer key you should press or key to answer a call Any key answer when you select Settings Call setup Answer mode Any key answer you can press any key except or to answer a call Active flip when you select Settings Call setup Answer mode Active flip you can open the flip cover to answer a call Auto answer when you select Settings Call setu...

Page 24: ...ok on page 22 for more details Messages Enter Messages menu Hold a call and answer another network dependent If you have activated call waiting function your phone gives off a warning tone when you have another incoming call during an active call You can Press key to answer the new call with the previously active call to be automatically put on hold Press key to reject the new call and go on with ...

Page 25: ...nd on hold calls End current call End the current call End all calls End the conference call Add to conference Connect the conference call Mute Refer to Options during a call on page 14 for more details Recent calls Enter Recent calls menu Read Recent calls on page 16 for more details Phbook Enter Phbook menu Read Phbook on page 22 for details Messages Enter Messages menu Refer to Messages on page...

Page 26: ...t calls Missed calls to view the missed calls Refer to n page 16 for more details Outgoing calls o Answered calls This menu stores your received calls In the standby mode press key and select Recent calls Answered calls to view th received e calls Refer to Outgoing calls on page 17 for more det s ail Outgoing calls This menu stores your dialed calls You can enter the Outgoing ys calls menu in the ...

Page 27: ...end a message to the selected number Delete Delete the selected number Delete all Delete all outgoing call records Call timers Use this menu to view the duration of your last call answered calls outgoing calls and all calls In the standby mode press key and select Recent calls Call s the duration of your answered calls your outgoing calls Total time shows total duration of all calls timers to ente...

Page 28: ...e second letter etc If you pause briefly the last letter display is accepted and your phone awaits the next entry 123 Number mode that enables you to ente s corresponding to the digits Text entry screen When you re editing a text message the display screen will look like the below image Switch input methods In text en e press try mod key to switch the input methods Abc Press a key once to insert t...

Page 29: ...to the letters you insert the phone guesses the word you are trying to 1 2 spell Use eZi Eng Enter a word Press the corresponding numeric keys The phone lists all possible words that match your keystrokes Select the right word When there are more than one matched wo press rds keys to select your desired one and press key to confirm Tip Press key to change the case eZiENG uppercase text eZiEng sent...

Page 30: ...r bars You can press key to exit the symbol bar and press key to insert a blank except when you are using 123 input method Others In text extry mode you can press key to access the following options Options Functions Template The phone has several preset message templates that you can insert quickly into your message Phone No With this option you can select a phone number from your Phbook to inser...

Page 31: ...to suit your special needs 6 Menu The menu is a starting point from which you can open all applications in the phone Yo Access the menu In the standby mode you can press or key to en menu and press the ter the main four way navigation keys to select submenus ...

Page 32: ...ies Each contact entry in SIM card can contain a name and a phone number The amount of entries that you c Smart dial standby mode press In the key to enter Smart dial menu OR In the standby mode you can press key to enter Phbook and select Smart dial to enter You can know the s torage on according ft of the name locati to the icon to the le Icon What it means The contact entry is saved in the SIM ...

Page 33: ...mber Copy Copy the selected contact entry from phone to SIM and vice versa Delete Delete the selected contact entry Add new entry In the standby mode press key to enter Phbook menu Select Add new entry to enter You can select Add to phone or Add to SIM and press key to add a new entry LOBSTER 320 23 Save to SIM Each contact entry saved in the SIM can only contain a name and a number Select Edit to...

Page 34: ...ssigning a name the phone will automatically name it No name Speed dial Use this menu to assign speed dial numbers 2 9 to eight of your most frequency dialed numbers Key 1 is reserved for Voice mail Assign a speed dial number 1 In the standby mode press key to enter Phbook menu and then select Speed dial 2 Press key to select your desired speed dial number Select Edit to input by using the keypad ...

Page 35: ...e are same entries between the copying memory and target memory 2 When the phone asks Not enough space Continue you can select Ok to continue copying until the target memory is full 3 When copying entries from phone to SIM only the name and phone number are copied An entry saved in the phone with multi numbers will be saved as several entries with the same name in the SIM Delete Use this menu to d...

Page 36: ...Phbook 26 LOBSTER 320 have stored and maximum number of contact entries you can store in the phone s memory and in the SIM card ...

Page 37: ...word your access to Messages and any of its submenus will be permitted Read Security on page 49 for more details Create new Note Before you can send a message you need to save the right SMS servic center number that can be obtained from your service provide e r Go to Messages Settings Service centre to save the number In the standby mode press key to enter Messages menu and select Create new to cr...

Page 38: ...a number from the Phbook With the target phone numbe entered you can select Send to send the messag r key to access options listed in the following table Options Functions Phbook ok to pick up your target phone Go to Phbo number Save the message to Draft box Save Send and save Send the message and save it in Outbox Inbox The Inbox stores all messages that you receive Icon that precedes the title e...

Page 39: ...ect Reply to reply Press key to access the following options Forward Forward the selected message to others Before forwarding the message you can al so re edit it Read Create ls rs With a number extracted you can select Save the message to the phone s IM new on page 16 for more detai Delete Delete the message Extract number Extract the sender s phone number and any 2 20 digit number contained in t...

Page 40: ...d the phone Settings Service centre SMS center numbers are usually supplied with the SIM cards You can use change or delete the number as necessary If you don t have the number contact your service provider Status report When you select On the network will inform you by displaying an informing message when your messages are successfully delivered Save sent message When you select On messages that ...

Page 41: ...vert menu to forward calls to your voice mailbox Read Divert on page 46 for more details Connect to voice server You need to dial the voice mailbox number to listen to your voice messages Voice server number Use this menu to save or change your voice mailbox number supplied by your service provider Broadcast Broadcast is a network service that allows you to receive a variety of text messages inclu...

Page 42: ...roadcast messages received New Broadcast Use this menu to create a new channel Channels created are automatically saved in the List and your phone receives broadcast messages from the channels existed in the list List Use this menu to delete a channel saved ...

Page 43: ...red c 9 Call History Only when your service provider supports caller ID can y record outgoing calls answe alls and missed calls In the standby mode press key and select Recent calls to For details read Recent calls on page 16 enter the menu ...

Page 44: ...and select My document Image Pho to view the photos sa to ved Select a photo and you can press key to view details When viewing a photo you can press ys to go to the previous or next on ke e And you can also press key to access the aper Delete t Re properties of th M m s View the memory status following options Set as idle screen Set the selected image as wallp Delete he selected image Rename name...

Page 45: ...ound file as the message d file recognize you can ringing tone Set as tone Delete Delete the current sound file Rename Rename the current sound file Property View properties of the current soun Memory status Check the memory status For a sound file that your phone is not able to press key to access the following options d file Memory status Check the memory status Delete Delete the current sound f...

Page 46: ...w window press at the bottom left of the preview window Others In the pre key to pop up settings Sel x120 und Turn On Off the shoot sound options as below Delay shoot Turn On Off the delay shoot function Resolution ect 640x480 320x240 or 160 Shoot so Take photos In the preview window press key to shoot After each s phone automatically displays the hot the shot and saves it to My document Image Pho...

Page 47: ...ame nnot last time Help Get tips or rules on how to play the game phone Snake New game Start to play the game Settings Set the difficulty level of the g elementary intermediate or advanced Scores View the top five game scores Help Get tip Bubble New game Start to play the game Load game Continue the game you saved last time You ca use this menu if you don t have any games saved ...

Page 48: ...ox Alarm e the alarm clock An activated Alarm status Press Ok to activate or deactivat alarm has a icon on the right ypad to set the time for the alarm to sound Alarm time Use the ke Note You need to select am or pm when the time format is set as 12 hour ead Time and date on page 44 for more details t Everyday the alarm rings at the preset alarm Use this menu to select your desired alarm tone R Al...

Page 49: ...lect Create new Edit Delete or Delete all To read a note press Read Calculator The calculator in your phone adds subtracts multiplies and divides In the standby mode press key and select Tools Calculator to use the calculator Use the calculator 1 Use the keypad to enter the first number To insert a minus press key to insert a decimal point press key 2 Press for respectively 3 Press key to compute ...

Page 50: ...es Download ringtones or images Download ringtones or images Steps Steps 1 In the standby mode press 1 In the standby mode press key and select Tools PC Sync 2 Connect your phone to the computer with a cable 3 Open Lobster PC Sync 4 Upon successful connection you can access or edit phbook information read or edit text messages or download ringtones or images Note During sync process do not exit fr...

Page 51: ...the five available profiles can be left at their default settings or customized to suit your preferenc h of es Refer to the table below for default settings for each profile Options Standard Outdoor Earphone Home Silent Ring tone 1 1 1 None Long melody1 Long melody Long melody Long melody SMS tone melody1 melody1 melody 1 melody1 None Short Short Short Short Volume set Level 5 Level 5 Level 3 Leve...

Page 52: ...nables you to decrease or increase the volume by pressing or keys Ring type You can select On Off or Increasing Vibration type Turn on or off the vibrator for an incoming call or message Sound effect Keypad tones Set the phone to sound when you press a key Delivery report tone Set the phone to sound when you receive a text message from the network informing you that your message is successfully se...

Page 53: ...OBSTER 320 43 Note 1 Settings for Silent mode cannot be reset 2 You should first insert the earphone before you can select the Earphone mode Reset Reset all settings for the currently selected profile to default ...

Page 54: ...s the time format you need to select am or pm when setting the time mat Select D M Y M D Y or Y M D as the date format Set date Change the date Date for Display You can set your phone to display a background picture wallpaper y screen n on the standb Picture Select an image stored in the phone as the background picture o the standby screen Your phone upports image in bmp format With an image selec...

Page 55: ...o adjust the backlight brightness n light Co Backlight time Select the length of time the backlight stays o Keyboard Select ff Night or Always on O ntrast Press to adjust the contrast ratio of the display screen Phone settings Many different features of your phone s system can be customized enables your phone to automatically switch itself on or ff time it doesn t switch to suit your preferences A...

Page 56: ...ll volume Adjust the call volume Press to increase and to decrease Divert Divert for all calls Divert all incoming calls to y our specified n you are on another eferred in your service area or when your phone is switched off Check if any diverting option has been selected number Divert if busy Divert incoming calls whe call and incoming calls that are rejected by you Divert if no answer Divert inc...

Page 57: ...age 13 for more details Call barring your phone to bar incoming or outgoing calls from to specifi numbers You need to enter the net password to activate an barring option The following options are available with this functio Outgoing To restrict all outgoing calls except em numbers International To restrict all outgoing international calls International but home To restrict all outgoing inte calls...

Page 58: ... phone number to the person you are calling Hide number ing all y net Your phone uses the default setting provided b Note t allow the user to change this setting Some networks do no Set network N This menu allow new network in the following two lly ork tion to manually search for a new network etwork selection s you to search for ways Automatic Select this option to let your phone automatica searc...

Page 59: ...er the country code and network to add to your desired network number Delete work ition Move the selected network to your desired Replace with Replace the currently another one from the list Network c code select Ok Delete the selected net Move pos position Security P code can be a 4 8 digit number PIN code is requested each time your phone is d to 0000 IN code PIN code protects the SIM card again...

Page 60: ...soon as possible after purchase e your Change PIN Use this menu to change your PIN The PIN code feature must be enabled to change the PIN Refer to PIN cod on page 49 for more details Warning rd is k it you need to enter the PUK code supplied by If you enter an incorrect PUK ten times in Use this menu to change your PIN2 code If you enter an incorrect PIN three times in succession the SIM ca blocke...

Page 61: ...inerals that will corrode electronic circuits If your phone does get wet remove the ba immediately and take the service center for help Do not use or store the phone in dusty or dirty areas parts and electronic components can be damaged LCD display screen is susceptible to damage Do not dro shake the phone or touch the screen with sharp object Do not store the phone in hot areas High temperatures ...

Page 62: ... Maintenance 52 LOBSTER 320 Use only the supplied or an approved replacement antenna Unauthorized antennas modifications or attachments could damage the phone and may violate regulations governing radio devices ...

Page 63: ...lp Your phone cannot be switched on Possible reason What should you try The battery power is Charge the battery used up The battery is improperly installed Reinstall the battery Your phone switches itself off Possible reason What should you try The auto power off function is activated Deactivate auto power off function The battery charge is too low Charge the battery PIN PUK codes locked Possible ...

Page 64: ... succession many functions of the SIM card will be disabled Read Safety Information on page 58 for more details 2 If you are not sure about PIN PUK codes contact your service provider The call quality is poor Possible reason What should you try You are in a fast moving vehicle for example train or bus Check the signal strength indicator on the screen Try the call again when the signal is stronger ...

Page 65: ...al area Move and try again The SIM card is not properly installed Reinstall the SIM card The SIM card is unusable Change the SIM card The call volume is too low Possible reason What should you try The call volume is set too low Increase the volume Your correspondent cannot hear you speaking Possible reason What should you try The Mute option is Unmute the microphone in the options ...

Page 66: ... The ringing tone is set too low Increase the ringing tone volume Call diverting function is activated Deactivate Call diverting settings The battery does not charge properly Possible reason What should you try The battery has been stored for too long time after the battery power was used up last time Charge the battery as soon as possible when the battery charge gets low The battery is not proper...

Page 67: ...e phone is in too hot or too cold areas Move the phone to room temperature and try again Network failure Possible reason What should you try The SIM card is not properly installed Reinstall the SIM card The contacts on the SIM card and the phone are dirty or dusty Clean the contacts The SIM card is unusable Change the SIM card You are in a weak signal area Move to somewhere with strong enough sign...

Page 68: ... where it may drop Do not use your wire phone while driving If you do need to u r kit or park the car f Medical devices Operation of any radio transmitting equipment including wire phones may interfere with the functionality of inadequately protected medical devices Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external RF energy or...

Page 69: ... for more information interference oc aids Hearing aid Your phone may interfere with some hearing aids If curs consult the manufacturer of the hearing Emergency calls Wireless phones including this phone operate using radio signals wireless networks landline networks and user programmed functions Because of this connections in all conditions cannot be guaranteed You should never rely solely on any...

Page 70: ...ode request the code is requested each time the phone is switched on unauthorized use buy the phon PIN code This code supplied with the SIM card protects the Warning If you enter an incorrect PIN code three times in succession the SIM card is blocked You must enter the PUK code to unblock the SIM ca and set a new PIN code rd If you do not have the PUK code contact your vice provider or SIM card ve...

Page 71: ...annot be t the code contact your service provider or SIM Charging and discharging Your phone is powered by a rechargeable li ion battery Standby and talk times may vary depending on the operating environment d settings in the phone an you charge with your phone switched off an animation indicating Use only Lobster approved batteries and chargers Lobster takes no responsibility for any damage cause...

Page 72: ... power Standby and talk times are greatly affected by the signal strength on the cellular network and the parameters set by the network operator Battery charging time de the type of battery and the charger used The battery can charged and discharged hundreds of times but it will gradually wear out When the operation time is noticeably shorter than normal buy a new one Using unapproved batteries an...

Page 73: ...sible Do not dispose as household waste If your phone battery or charger gets wet do in a heating device such as a drier or microwave oven etc D so may cause burning expansion or explosion of the phone batter s hereby declared that Lobster is not liable for any direct or indirect damage occurred owing to any of the above misoperation Precautions when using enhancements ory card or battery etc t yo...

Page 74: ...lis of RF energy for the general population The guidelines were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The limits include a substantial safety margin designed to ensure the safety of all persons regardless of age and health The exposure standard for mobile phones employs a unit of measurement known as Specific Absorption Rat...

Page 75: ...he public and to account for any variations in measurements The SAR values may vary depending on national reporting requirements and the network band According to CE standard the maximum SAR value of this phone is 1 611W kg watts kilogram W kg averaged over ten grams of body tissue The limit incorporate ...

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