Rev: 04.28.21
Page 9
CCD-0004030
What is happening?
What is happening?
Why?
Why?
What should be done?
What should be done?
Mobile device does not
connect to camera.
Camera not powered up.
Turn battery disconnect on.
Connect to shore power.
Connect 7-way to tow vehicle.
Wi-Fi not turned on.
Make sure Wi-Fi is active on mobile device.
SSID is not correct.
Check that the SSID in the ID field (Fig. 10)
is the same as the SSID shown on the
sticker.
Camera is displaying a blank
screen after connection.
Another mobile device is connected
to the camera.
Power down or restart other connected
mobile devices.
Cycle power to unit.
Remove power from camera for 2 minutes
by cycling battery disconnect,
disconnection and reconnection shore
power and the 7-way connector.
Not connected to Wi-Fi.
Check Wi-Fi connections on mobile
device. Connect to Wi-Fi network within
mobile device’s Wi-Fi manager, no pass-
word needed.
Mobile device disconnected from
camera Wi-Fi due to lack of internet
connection.
Select “continue to use network”, or “keep
network and use mobile data” when menu
pops up on mobile device.
A
If further assistance is required, please contact the Lippert Customer Care Center.
Camera reset
In the event that the password is forgot, lost, or is unknown to the current user, a reset procedure can be
performed to reset the camera to a factory installation state. Perform the following steps:
1.
Press the reset button, located on the bottom of the camera (Fig. 25A), for 15 seconds.
Note:
During reset, you should see the four red LEDs around the camera light up for approximately 1
second (Fig. 26A).
2.
Disconnect all power from the trailer for 2 minutes:
A. Turn off battery disconnect.
B. Disconnect shore power.
C. Disconnect the 7-way connection from the tow vehicle.
3.
After 2 minutes, restore power to the trailer and open up the OneControl app on your mobile device
and select Camera (Fig. 18).
4.
When prompted, create a new password (Fig. 19).
A
Fig. 25
Fig. 26
