Linksys WIP310 - iPhone Wireless VoIP Phone User Manual Download Page 84

Page: 84 / 86

Wireless-G IP Phone

Appendix F: Contact Information

Appendix F: Contact Information

Need to contact Linksys?
Visit us online for information on the latest products and updates
to your existing products at:

http://www.linksys.com or
ftp.linksys.com

Can't find information about a product you want to buy
on the web? Do you want to know more about networking
with Linksys products? Give our advice line a call at:

800-546-5797 (LINKSYS)

Or fax your request in to:

949-823-3002

If you experience problems with any Linksys product,
you can call us at:

800-326-7114

Don't wish to call? You can e-mail us at:

[email protected]

Summary of Contents for WIP310 - iPhone Wireless VoIP Phone

Page 1: ...User Guide Model No WIP310 IP Phone Wireless G Voice ...

Page 2: ...orking with the Wireless G IP Phone easier than ever Look for the following items when reading this User Guide Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling This exclamation point means there is a caution or warning and is something that could damage your property or IP ...

Page 3: ...pter 3 Installing and Using the Wireless G IP Phone 7 Overview 7 Charging the IP Phone s Battery 8 Setting up the Wireless G IP Phone 9 Using the Wireless G IP Phone 16 Chapter 4 Configuring the Wireless G IP Phone 17 Home Screen 17 Status 18 Main Menu 18 Phonebook 18 Call Log 19 E mail 20 Speed Dial 22 Profile 22 Settings 28 Tools 33 Chapter 5 Using the Web Based Utility 35 Overview 35 How to acc...

Page 4: ...d 45 Upgrade 46 Password 47 Reboot 47 Appendix A Troubleshooting 49 Common Problems and Solutions 49 Frequently Asked Questions 54 Appendix B Glossary 55 Appendix C Specifications 59 Appendix D Warranty Information 61 Appendix E Regulatory Information 63 Appendix F Contact Information 77 ...

Page 5: ...igure 3 15 Wireless Settings menu13 Figure 3 16 Wireless Security13 Figure 3 17 Security menu14 Figure 3 18 Edit Network Profile menu14 Figure 3 19 Edit menu Account Choice14 Figure 3 20 Select default SIP Account15 Figure 3 21 Account Reg On15 Figure 3 22 Profile Options Auto Detect15 Figure 3 23 Auto Detect On15 Figure 3 24 Home screen15 Figure 5 1 Wireless Network Status36 Figure 5 2 Phonebook ...

Page 6: ...ss and computer resources and making voice calls using your high speed Internet connection You ll be able to make phone calls using the account you set up with your Internet phone service provider while surfing the Internet on your computer So networks not only are useful in homes and offices but also can be fun Use the instructions in this User Guide to help you set up and configure the IP Phone ...

Page 7: ...configure the IP Phone s settings Chapter 5 Using the Web Based Utility Explains how to configure the IP Phone using the Web Based Utility Appendix A Troubleshooting Describes potential problems and solutions as well as frequently asked questions regarding use of the IP Phone Appendix B Glossary Gives a brief glossary of terms frequently used in networking Appendix C Specifications Provides techni...

Page 8: ... The Bottom Panel Chapter 2 Getting to Know the Wireless G IP Phone The Bottom Panel The IP Phone s USB mini B port is located on the bottom panel of the Phone Use the USB mini B port to connect the included AC adapter to the IP Phone to charge its battery USB mini B Port ...

Page 9: ... Call button to end an Internet phone call or press and hold the Power End Call button for two seconds to Turn the Phone on or off You can also press the Power End Call button to quickly exit a menu and return to the Home screen Clear Button Press the Clear button to erase characters when you are entering information into the Phone If you need to erase a large number of characters press and hold t...

Page 10: ...e 5 Chapter 2 Getting to Know the Wireless G IP Phone The Side Panel The Side Panel The IP Phone s Headset jack is located on the side panel of the Phone Use it to connect a headset for hands free operation Headset Jack ...

Page 11: ...reless G IP Phone The Back Panel The Back Panel The IP Phone s battery compartment is located on the back panel of the IP Phone For directions on how to insert the battery refer to Chapter 3 Installing and Using the Wireless G IP Phone Battery compartment ...

Page 12: ...ow the steps below to get started Once you have finished configuring the phone you will be able to make and receive Internet phone calls Inserting and Charging the Phone s Battery 1 Remove the battery compartment cover by sliding it downwards 2 Insert the battery with the metal contacts facing the contacts at the bottom of the battery compartment 3 Replace the battery cover by sliding it upwards u...

Page 13: ...port on the bottom of the IP Phone 2 Plug the other end of the adapter into a standard electrical outlet You see a charging indicator on the LCD screen When the Battery charging indicator remains solid blue the battery is fully charged and ready for use When the battery is fully charged proceed to Setting up the Wireless G IP Phone Note Allow the battery to charge for eight hours before initial us...

Page 14: ...er your password Use the keypad to enter the password default password is USER 3 When you are finished entering a password press the Navigation button to save it 4 If you do not need to enter a password then press the Menu Soft Key 5 Scroll to Profile and press the Select Soft Key to enter the profile configuration menu Note The Phone automatically dims and turns off the LCD display when the Phone...

Page 15: ...enu highlight each setting your service provider requires you to change then press the Select Soft Key to change the setting When you are finished changing a setting press the Navigation button to save your changes 9 If you need to change a setting that does not appear on the Edit screen scroll to Advanced then press the Select Soft Key to enter the Advanced menu Figure 3 3 Profile menu SIP Accoun...

Page 16: ...le menu 12 Highlight Network Profile then press the Select Soft key to enter the Network Profile menu 13 Highlight the network profile that matches the type of security you are using for your wireless network and press the Option Soft Key to enter the Profile Options menu If you do not have security enabled on your wireless network highlight OPEN Note The profiles listed are default network profil...

Page 17: ...ghlight ESSID then press the Select Soft Key to enter the ESSID menu 17 Highlight Site Survey then press the Select Soft Key to scan for your wireless network You see a list of wireless networks in range of the IP Phone Highlight your wireless network s ESSID in the list then press the Navigation button to select it Figure 3 10 Profile Network Profile Figure 3 11 Edit Network Security Figure 3 12 ...

Page 18: ...ally press the Back Soft Key to return to the ESSID menu highlight New ESSID then press the Navigation button to edit the ESSID When you are finished entering the ESSID press the Navigation button to save it 19 Press the Back Soft Key until you return to the Wireless Settings menu 20 Highlight Security then press the Navigation button to enter the Security menu Figure 3 14 ESSID menu New ESSID Fig...

Page 19: ...ireless network select OPEN 22 When you are finished reconfiguring the wireless security settings press the Back Soft Key until you return to the Edit menu 23 Highlight Account Choice and press the Select Soft Key to enter the Account Choice menu Note You can view the security settings for your network by connecting to the router s configuration utility If you are unsure about your security policy...

Page 20: ...ss the Select Soft Key 27 Select On and press the Navigation key Auto Detect must be turned on in order for the phone to use the network profile 28 Press the Back Soft Key until you return to the Phone s home screen 29 If you are successfully connectected to the network the ESSID displays on the home screen For example Linksys1 is the ESSID in Figure 3 24 Installation is complete Proceed to the ne...

Page 21: ...ional information about your Wireless G IP Phone proceed to Chapter 4 Configuring the Wireless G IP Phone Option Description Hold Press the Hold Soft Key to place a call on hold To return to the call press the Resume Soft Key Mute Press the Navigation button to mute the Phone s microphone To unmute the Phone s microphone press the Navigation button again OnHook Press the OnHook Soft Key to end a c...

Page 22: ...tion Signal Strength Indicates the signal strength of the access point you re IP Phone is connected to Message Indicates that you have received a new message In Call Call Forward Indicates that you are on a call or forwarding a call Network Encryption Indicates that you are connected to an access point that has encryption enabled SIP Registered Not Registered Indicates the status of the IP Phone s...

Page 23: ... the Call button then press the Call Soft Key Refer to the table below for a list of options available in the Phonebook Option Description Wireless The wireless settings used by the Phone including BSSID The MAC address of the access point that the phone is connected to IP Address The address used to identify the Phone on the wireless network MAC Address The unique address that a manufacturer assi...

Page 24: ...ls and Received Calls menus Option Description Search Search for a contact by name Edit Edit the currently selected contact Delete Delete the currently selected contact New Add a new contact Option Description Missed Calls Displays a list of calls you ve recently missed Dialed Calls Displays a list of calls you ve recently dialed Received Calls Displays a list of calls you ve recently received Del...

Page 25: ...tton then press the OK Soft Key to activate the e mail account When an e mail account is already configured access the Option menu by selecting Account Settings from the E mail main menu Then select the account and and select the Option Soft Key 5 Press the Back Soft Key until you see the E mail menu Using the E mail Client Refer to the table below for a list of options available in the E mail men...

Page 26: ...t you ve sent To view information about when an e mail was sent highlight the e mail you want information about then press the Navigation button When you are viewing a sent e mail message you can press the Option Soft Key to select the following options Edit Allows you to quickly edit a sent message and send it to other contacts or save it as a draft Delete Allows you to delete the current message...

Page 27: ... see another screen with a list of numbers for that contact Highlight the number you want to assign to the speed dial location then press the Navigation button 5 Press the Back Soft Key until you return to the main Speed Dial menu Profile The Profile menu lets you make changes to your SIP accounts network profiles roaming options and profile password From this menu you can also access SecureEasySe...

Page 28: ...wn in the network profile list The IP phone will try to connect to all of the access points in the order they appear in the network profile list until it is able to make a connection Option Description Preview View a summary of the current network profile Wireless Settings Edit wireless network settings Highlight Wireless Settings then press the Select Soft Key to select the following options ESSI...

Page 29: ...E to acquire IP settings for the IP Phone Account Choice Assign a SIP account to a network profile NAT Settings Set STUN server options Press the Select Soft Key to select from the following options NAT Solution Allows you to enable or disable STUN services NAT Timer Allows you to change the interval of time the phone waits between communication sessions with the STUN server STUN Address Allows yo...

Page 30: ...der s SIP proxy server Advanced Make advanced changes to the SIP account Press the Select Soft Key to select from the following advanced options Proxy Port Allows you to enter the network port of your Internet phone service provider s proxy server Outbound Address Allows you to enter the address of your Internet phone service provider s outbound server Outbound Port Allows you to enter the network...

Page 31: ...een scans Option Description Resync on Reset If set to On the phone resyncs with the SIP configuration file upon startup Resync Periodic Specifies the time in seconds that the phone waits before sending the next resync request Accepted values are from 200 to 604800 seconds You can disable this option by setting it to 0 Random Delay Specifies the amount of random time that will be added to the resy...

Page 32: ...utton on your wireless router or access point refer to the on screen User Guide included with the wireless router or access point 1 Press the SecureEasySetup or Cisco logo button on the wireless router or access point 2 When the SecureEasySetup or Cisco logo begins to flash press the Select Soft Key then press the Yes Soft Key run SecureEasySetup 3 When you see the Save Configuration message appea...

Page 33: ...press the Navigation button to save your setting Clock The Clock menu allows you to set the IP Phone s time and date settings Refer to the table below for a list of options available in the Clock menu Option Description Time Set the time displayed on the IP Phone s home screen Date Set the date displayed on the IP Phone s home screen Time Format Set the time s display format to 12 or 24 Hour forma...

Page 34: ...e time you want the alarm to go off at Mode Set the alarm to go off once daily or weekly Melody Set what tune the alarm will make Option Description Call Waiting Enable or disable call waiting Call Forward Make changes to call forwarding settings Press the Select Soft Key to select from the following call forwarding options Forward Number Allows you to enter a number to forward calls to Forward Al...

Page 35: ...ou can keep track of how long you ve been on a call Hold Transfer Select SIP or DTMF Flash as the method used for transferring calls Regional Tone Set the Regional tone setting to North America or Japan Option Description Speaker Volume Set the IP Phone s speaker volume Ring Tone Set the IP Phone s ring tone and volume Press the Select Soft Key to select from the following options Default Ring Ton...

Page 36: ...the home screen Default Wallpaper is wallpaper that came with the Phone Personal Wallpaper is wallpaper you uploaded to the Phone using the web based utility Greeting Change the message displayed on the home screen LCD Off Time Change the amount of time it takes for the IP Phone to turn off its LCD when the phone is not in use LCD Brightness Change the brightness of the LCD screen Config Tip Enabl...

Page 37: ...r Sets the background for your home screen Melody Sets the sound for turning on and off the IP Phone Voice Recorder Record sound and keep a list of your recordings Press the Select Soft Key and select from the following options Record Highlight the Record selection and speak into the phone to record voice Recording List Contains a list of all saved recordings Replay the recording or press the Opti...

Page 38: ...elect the Navigation button to access status information about each access point Select the Renew Soft Key to update the survey results Statistics Displays the Phone s network usage statistics Battery View the Phone s battery status Ping Lets you enter an IP address and ping another device Version Displays information about the Phone including firmware version when it was built and how much memory...

Page 39: ...Wireless G IP Phone 34 Chapter 4 Configuring the Wireless G IP Phone Tools ...

Page 40: ...e address will stay the same If you use DHCP the IP address may change every time you turn on the phone 2 On a computer that is connected to the same network as the phone launch Internet Explorer In the Address field enter http IP address where the IP address is the WiFi Phone s IP address that you obtained in step 1 Press Enter Note Your phone must be set to its home screen to use the web based u...

Page 41: ...lect any of the tabs to add or change phone setting information The default User Name is admin and the Admin password is admin but may change if you have an ITSP Status Click the Status tab to view the IP phone s IP address Mac address ESSID and BSSID Note To make a selection or confirm an entry you must click on the option at the bottom of the screen Pressing the Enter key will not confirm your s...

Page 42: ...ete the contact or Cancel Settings to cancel all settings that you have not yet saved If your IP phone is on the new contact information displays immediately and can be edited either in the Phone or on your PC After you select Save Settings a message that reads Settings Saved Successfully appears at the top of the screen Click the Phonebook tab to add another entry Option Description Name The cont...

Page 43: ...g Enter your POP3 settings including the incoming server address port user id and password You can normally discover these settings from the specific e mail program s instructions SMTP Setting Enter the outgoing server address port user id and password Advanced Setting Enter your reply address and signature information optional Click Reserve Mail to keep a copy of your new mail on the remote POP3 ...

Page 44: ...e to connect to including the active account Only one account at a time can be active Use the green arrow to move an option down the list or the blue arrow to move an option upwards To confirm the change click Go To configure the access point click Configure in the corresponding access point s row and the Wireless Network Settings screen opens Note If you use the web based utility to change to a n...

Page 45: ... are DHCP Fixed IP or PPPoE NAT Settings For the NAT Settings you can Disable the NAT Solution or select STUN server options Security Settings You can select the type of Security Settings you want to use including OPEN or one of several WEP or WPA options Certification Settings You can upload the Certification Settings including CA Cert User Cert and Private Key SIP Account Settings SIP Account Se...

Page 46: ...ve Settings to confirm your choices Auto Provisioning To use the Auto Provisioning feature check the Enable button Supply the following information Enable Resync on Reset Resync Periodic in seconds Random Delay in seconds File Address GPP or Encryption Type SIP Setting You can add change or edit the Internet phone service Account Name Phone Number Authentication ID Authentication Password SIP Doma...

Page 47: ...mber when there is no answer on the IP phone Block Caller ID Select On to block caller id s that you previously set up in the IP phone menu Refuse Private Select On to refuse calls that display Private Call as the User ID Busy Check to forward calls when your phone is busy Beep Notification Enable or disable the Beep Notification feature When this feature is enabled the phone will beep every 50 se...

Page 48: ...one s ring mode to Silent Ring Vibrate or Ring Vibrate Warning Tone Check to enable the IP Phone s warning tones such as low battery Start Tone Set a tone to use when the Phone powers on Shutdown Tone Set a tone to use when the Phone powers off Alarm Melody Set a tone that will be used for the alarm Option Description LCD Off Time Change the amount of time it takes for the IP Phone to turn off its...

Page 49: ... Description Daylight Savings Check to enable or uncheck to disable automatic Daylight Savings time adjustment Time Zone Set your local timezone Network Time Enable or disable the phone from updating the time from an NTP server Network Time Server Select the server for time settings New Network Time Server Enter a name for a secondary time server in the event the Network Time Server is not availab...

Page 50: ... the image you want to use Click Upload to load the image onto the Phone Option Description Melody Select the sound from the drop down list Click Play to replay the sound on the PC Delete to delete this particular sound or Delete All to delete all sounds currently loaded Wallpaper Select the image from the drop down list Click Show to display the image on the PC Delete to delete the image or Delet...

Page 51: ...are finished click Save Settings to save the new settings on this screen or click Cancel Settings to maintain the old settings Option Description Active View the Active software application Inactive View the Inactive software application New Image Select a New software Image by typing in the address or click Browse and locate the image Figure 5 12 Upgrade ...

Page 52: ...ange the password information of the Phone Enter the new Username and or Password for the IP Phone Click Save Settings to immediately change the password or click Cancel Settings to cancel Reboot Click Go to Reboot the phone Your saved information will not be lost Figure 5 13 Password Figure 5 14 Reboot ...

Page 53: ...Wireless G IP Phone 48 Chapter 5 Using the Web Based Utility Reboot ...

Page 54: ...Wireless G IP Phone 49 Chapter 5 Using the Web Based Utility Reboot ...

Page 55: ...Wireless G IP Phone 50 Chapter 5 Using the Web Based Utility Reboot ...

Page 56: ...by unplugging its power adapter 2 Power off the router by unplugging its power adapter 3 Power off the IP Phone by pressing and holding down the Power On Off button for two seconds 4 Wait 30 seconds and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Wait 30 seconds Power on the router by plugging its power adapter into an electrical outlet 6 Wait 10...

Page 57: ...rent name in the Application field Then enter the number or range of external port s used by the IP Phone 6 Select the protocol you will be using UDP 7 Enter the IP address of the IP Phone For example if the IP Phone s IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the IP Phone 9 Check the Enable option for t...

Page 58: ...ess your service account at your Internet phone service provider s website and reduce the bandwidth requirements for your service For more information refer to your Internet phone service provider s website There may be too many wireless routers or access points in your location using the same broadcast channel Try changing the channel that your wireless router or access point uses refer to the do...

Page 59: ...r for assistance If you have a non Linksys router refer to its documentation for instructions If you have a Linksys router then follow these instructions 1 On one of your networked computers open your web browser 2 Access the Router s web based utility by going to http 192 168 1 1 or the IP address of the Router 3 A login screen will appear Leave the User Name field blank Enter the Router s passwo...

Page 60: ...Insert the battery and power on the IP Phone You may be using the wrong power adapter Make sure the power adapter you are using is the one included with the IP Phone 5 I can not access the web based utility This occurs because the computer the user is trying to access the phone with is not connected to the same network as the phone The solution is to have both the phone and the computer on the sam...

Page 61: ... same time However you can make calls with the IP Phone while browsing the Internet on your computer Please note that your web browsing may affect the quality of your telephone call depending on the amount of upstream data traffic passing through your Internet connection Can I receive calls while my network is down You cannot directly receive calls while your network is down However your Internet ...

Page 62: ...ven device or network Bit A binary digit Boot To start a device and cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits long Cable Modem A device that connects a computer to the cable television...

Page 63: ...ata is placed on and retrieved from a common transmission medium Firmware The programming code that runs a networking device FTP File Transfer Protocol A protocol used to transfer files over a TCP IP network Full Duplex The ability of a networking device to receive and transmit data simultaneously Gateway A device that interconnects networks with different incompatible communications protocols Hal...

Page 64: ...cess by automatically generating the WEP encryption keys for Linksys products Port The connection point on a computer or networking device used for plugging in cables or adapters RJ 45 Registered Jack 45 An Ethernet connector that holds up to eight wires Roaming The ability to take a wireless device from one access point s range to another without losing the connection Router A networking device t...

Page 65: ... for accessing remote PCs TFTP Trivial File Transfer Protocol A version of the TCP IP FTP protocol that has no directory or password capability Throughput The amount of data moved successfully from one node to another in a given time period Topology The physical layout of a network TX Rate Transmission Rate Upgrade To replace existing software or firmware with a newer version Upload To transmit a ...

Page 66: ...nterface One USB 1 1 port 2 5m Standard 4 Segment Ear Phone Jack Display 1 8 inch TFT LCD 128 x 160 pixels with 65K colors Network Protocols TCP UDP IP IPV4 DNS SDP ARP ICMP DHCP Client Static IP PPPoE Security WEP WPA WPA2 TKIP Voice Protocols SIP v2 Session Initiation Protocol RFC3261 SIP Session Keep Alive Multiple SIP Account Support Voice Codecs G 711 G 726 G 729 G 723 CODEC support DTMF Tran...

Page 67: ...me Control Silence Suppression VAD Voice Activity Detection Dimensions 1 77 x 4 65 x 0 81 W x H x D 45 mm x 118 mm x 21 mm Unit Weight 22 lb 10 g Power 900mAh Li ion Battery AC Adapter Certifications FCC CE IC UL Operating Temp 0 to 40ºC 32 to 104 ºF Storage Temp 20 to 65ºC 4 to 149 ºF Operating Humidity 10 to 80 relative humidity non condensing Storage Humidity 10 to 95 non condensing ...

Page 68: ...is warranty gives You specific legal rights and You may also have other rights which vary by jurisdiction This warranty does not apply if the Product a has been altered except by Your Internet phone service provider b has not been installed operated repaired or maintained in accordance with instructions supplied by Your Internet phone service provider or c has been subjected to abnormal physical o...

Page 69: ...Wireless G IP Phone 62 Appendix D Warranty Information ...

Page 70: ...r Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interfer...

Page 71: ...Canada ICES 003 and RSS210 rules Cet appareil est conforme aux normes NMB003 et RSS210 d Industrie Canada IC Statement Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Règlement d Industry Canada Les conditions de fonctionnement sont su...

Page 72: ...by EU Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys products Consumers are required to comply with this notice for all electronic products bearing the following symbol ...

Page 73: ...Wireless G IP Phone 66 Appendix E Regulatory Information ...

Page 74: ...Wireless G IP Phone 67 Appendix E Regulatory Information ...

Page 75: ...Wireless G IP Phone 68 Appendix E Regulatory Information ...

Page 76: ...Wireless G IP Phone 69 Appendix E Regulatory Information ...

Page 77: ...Wireless G IP Phone 70 Appendix E Regulatory Information ...

Page 78: ...Wireless G IP Phone 71 Appendix E Regulatory Information ...

Page 79: ...Wireless G IP Phone 72 Appendix E Regulatory Information ...

Page 80: ...Wireless G IP Phone 73 Appendix E Regulatory Information ...

Page 81: ...Wireless G IP Phone 74 Appendix E Regulatory Information ...

Page 82: ...Wireless G IP Phone 75 Appendix E Regulatory Information ...

Page 83: ...Wireless G IP Phone 76 Appendix E Regulatory Information For more information visit www linksys com ...

Page 84: ... http www linksys com or ftp linksys com Can t find information about a product you want to buy on the web Do you want to know more about networking with Linksys products Give our advice line a call at 800 546 5797 LINKSYS Or fax your request in to 949 823 3002 If you experience problems with any Linksys product you can call us at 800 326 7114 Don t wish to call You can e mail us at support linksy...

Page 85: ...Wireless G IP Phone 78 Appendix F Contact Information ...

Page 86: ...www linksys com ...

Search results

Summary of Contents for WIP310 - iPhone Wireless VoIP Phone

Reviews:

Related manuals for WIP310 - iPhone Wireless VoIP Phone

Brands by name

Popular brands

Linksys WIP310 - iPhone Wireless VoIP Phone, User Manual

Search results

Summary of Contents for WIP310 - iPhone Wireless VoIP Phone

Reviews:

Related manuals for WIP310 - iPhone Wireless VoIP Phone

Brands by name

Popular brands