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Important information
Intended use
The Limmex Watch is designed to
trigger emergency calls outside
of the home. With the exception
of a quarterly test call, the
emergency call function must only
be used in emergency situations.
Test calls
For safety reasons, Centra Pulse
recommend you test the watch
after initial set up and every
quarter thereafter.
Cleaning the watch
Please clean your Limmex Watch
with a clean, dry cloth. Under no
circumstances use chemicals,
soap or other cleaning products.
Disposal
The Limmex Watch is an electronic
device that must be carefully
disposed of in accordance with
local regulations.
Warranty/Repairs
The warranty period is stated in
your purchase contract. Damage
to wearing parts (watch glass, or
strap) and damage resulting from
improper use are excluded from the
warranty. Opening the watch case
will void the warranty.
PLEASE NOTE:
We recommend
that you add the device to your
household insurance if you are
worried about breakages or loss.
Information on how to cancel your
monitoring contract are included
in the monitoring agreement.
Sound quality
The sound quality is at its best if
you speak into the microphone
from a distance of 20-30 cm.
Calls to the Limmex
Emergency Watch
Calls to your Limmex Watch
can only be made for 30 minutes
after you have triggered an
emergency call. Your watch will
accept incoming calls from our
telecare team automatically
during this period.
Setting the time
Adjust the time by pulling out
and turning the crown on the
left side of the Limmex Watch.
After adjustment, press the crown
firmly against the case again.
Changing the strap
You can buy replacement straps
for Limmex Watches at any watch
dealer. Metal straps cannot be
used for technical reasons.
Issue:
The watch does not work
Reason:
This could be several
things so please check the
following points:
• Check the watch is fully
charged (see page 5 recharging
the watch)
• Is the battery completely
discharged? If so, no emergency
calls can be activated.
Recharge immediately.
• Ensure that you have
GSM (mobile phone) coverage
• Check that the subscription
has been activated with
Centra Pulse
Issue:
The watch beeps at regular
intervals and cannot make a call.
Reason:
The Limmex Watch has
no GSM (mobile phone) coverage.
The Limmex system is
programmed to make people in the
vicinity aware of the emergency by
emitting a loud beep.
Solution:
To stop it, use the
charger to connect the watch
to a mains socket or hold the
emergency button again for at
least 5 seconds.
Issue:
The watch continually
triggers an emergency call
Reason:
Once you have pressed
the emergency button the device
will keep trying to send an
emergency call to our centre. If the
call is not picked up due to GSM
(mobile phone) coverage issues it
will keep trying. The only way to
stop the calls being triggered is to
recharge it.
Other problems
If your watch has a defect that you
cannot solve please contact us on
0300 333 6511
Troubleshooting
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