Lightware UCX Series User Manual Download Page 84

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8. Firmware Upgrade

UCX series – User's Manual

Applied firmware package: v1.1.0b7 | LDC software: v2.5.4b3

This chapter is meant to help customers perform firmware upgrades on our products by giving a few tips on how to

start and by explaining the features of the Lightware Device Updater v2 (LDU2) software. To get the latest software

and firmware pack can be downloaded from

www.lightware.com

If the Upgrade is not successful



 



Summary of Contents for UCX Series

Page 1: ...UCX 4x2 HC30 UCX 4x2 HC30D User s Manual Universal Switcher v1 4 04 05 2021...

Page 2: ...structions The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids such as vases shall be placed on the apparatus No naked flame sources such as lighted can...

Page 3: ...ware Device Controller LDC software 2 5 4b3 Lightware Device Updater V2 LDU2 software 2 8 0 Firmware package 1 1 0b7 Hardware 2 2 Document revision 1 4 Release date 04 05 2020 Editor Judit Barsony Abo...

Page 4: ...sspoint 39 6 5 1 Port Tiles 40 6 6 Port Properties Window 41 6 6 1 Welcome Screen 41 6 6 2 USB C Inputs 42 6 6 3 HDMI Video Input 44 6 6 4 HDMI Video Output 45 6 6 5 Embedded Audio Input 46 6 6 6 Anal...

Page 5: ...uery the Validity of a Dynamic EDID 76 7 11 3 Query the Preferred Resolution of a User EDID 76 7 11 4 Emulating an EDID to an Input Port 76 7 11 5 Emulating an EDID to All Input Ports 76 7 11 6 Copy a...

Page 6: ...1 Introduction Thank you for choosing Lightware s The Taurus UCX series devices In the first chapter we would like to introduce the device highlighting the most important features in the below listed...

Page 7: ...well as support for DANTE AES67 network connection to send DANTE AES67 audio stream directly to a dedicated audio system See more details in the Dante Audio Interface section Dante is a registered tr...

Page 8: ...d from HDMI inputs and it can be routed to the analog audio output HDCP compliant The switcher fulfills the HDCP standard HDCP capability on the digital video inputs can be disabled when non protected...

Page 9: ...1 Introduction UCX series User s Manual 9 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 1 5 Typical Application UCX 4x2 HC30 Example 1 UCX 4x2 HC30 Example 2...

Page 10: ...series User s Manual 10 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 2 Product Overview The following sections are about the physical structure of the device input output ports and connecto...

Page 11: ...I USB B USB C AUDIO OUT OUT 2 OUT 1 VIDEO SERVICE USB CONTROL INPUT SELECT 7 1 2 3 6 8 9 4 5 2 2 Rear View UCX 4x2 HC30 UCX 4x2 HC30D new 1 DC Input The device can be powered by an external 120W power...

Page 12: ...series User s Manual 12 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 3 Front Panel Control The following sections are about front panel operation of the device and the status LEDs Button F...

Page 13: ...USB Status Video Input Status USB Status Video Input Status 3 1 Button Functionality 3 1 1 Video Source Selection Push OUT1 to select the video input for the HDMI OUT1 port Push OUT2 to select the vi...

Page 14: ...vity LED state Right LED Function Off 0 Mbit s On Solid 100 Mbit s Left LED color HW version Up to v2 0 v2 1 and above 3 2 4 Dante Audio Out in UCX 4x2 HC30D model DIFFERENCE UCX 4x2 HC30D model has D...

Page 15: ...UCX series User s Manual 15 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 4 Installation Mounting Options Electrical Connections Powering Options Power Delivery USB C Cable Recommendation Co...

Page 16: ...ng different e g longer ones may cause damage to the device 4 1 1 1U High Rack Shelf Allows rack mounting for half rack quarter rack and pocket sized units 1U high rack shelf provides mounting holes f...

Page 17: ...the fixing screws they can be purchased from the local hardware store 2x4pcs M3 M5 metric or wood screws needed M3 size is recommended ATTENTION To ensure the correct ventilation and avoid overheatin...

Page 18: ...ta speed B type port for connecting USB hosts INFO Blue color inside the connector refers to the USB 3 0 data speed GND RX2 RX2 VBUS sBU1 D D CC VBUS TX1 TX1 GND GND TX2 TX2 VBUS CC sBU2 VBUS RX1 RX1...

Page 19: ...ICKS In case of applying Leviton OCS https www leviton com en products osc10 m0w supply a 1 kOhm external resistor between the 1st and the 3rd legs is necessary Compatible Plug Type WR TBL series 3 81...

Page 20: ...o 60 W of power delivery to supply or charge equipment connected to a USB C port Power direction is not fixed Intelligent and flexible system level management of power negotiation the two connected pa...

Page 21: ...K consuming power from VBUS Dual Role Power DRP can operate as either a Source or a Sink Source only Sink only Dual Role Power Source only Non functional Functional DRP Sink Sink only Functional Non f...

Page 22: ...ct an HDMI source e g BYOD laptop or room PC to the HDMI input port CATx Connect a device e g BYOD laptop to the Utility Ethernet port to access the internet or local network USB USB Type A Optionally...

Page 23: ...package v1 1 0b7 LDC software v2 5 4b3 5 Device Concept The following chapter describes the features of the device with a few real life examples Universal Switcher Concept USB Interface Video Interfa...

Page 24: ...his data is transmitted on the USB Superspeed data channels USB 2 0 data 480 Mbps is transferred on the High speed data channels The built in USB Ethernet bridge provides Ethernet connection over the...

Page 25: ...This means the High speed channels USB 2 0 lines are used if the connected device or cable capability is only USB 2 0 USB A USB B and USB C connectors also have high speed data lines besides Superspee...

Page 26: ...orts are monitored to detect connection of USB HUBs or Hosts 5V sending towards the device is allowed USB B USB B USB C USB C V1 MEDIA USB host Connected true V1 MEDIA USB H1 device Power5VMode On Dev...

Page 27: ...1 DisplayPort Alternate Mode USB C sources sends Displayport signal for video transmission Displayport Alternate mode allows using the USB C cable instead of DisplayPort cable for DP video signals Th...

Page 28: ...upon connecting a Host computer to I1 regardless the computer sends Displayport image or not DP1 2 HBR2 DP Lanes 5 4 Gbps USB 3 1 5 Gbps Individual input settings This setting defines the priority le...

Page 29: ...B C USB C OUT1 VIDEO IN 1 IN 2 Monitor 2 HDMI OUT 1 Monitor 1 BYOD device 2 USB C IN 2 The individual input settings are the following O1 I1 priority 1 I2 priority disabled I3 priority 2 I4 priority d...

Page 30: ...Selection Example 3 The laptop on HDMI input 4 will be automatically switched to the HDMI output if there is no other source connected to the switcher If the PC is powered on and has active video sign...

Page 31: ...SB B IN 3 Monitor 1 5 5 Audio Interface Summary of Audio Ports new Audio Outputs Analog audio de embedding 8 1 5 pole Phoenix Combicon RJ45 UCX 4x2 HC30 UCX 4x2 HC30D Video and Audio Port Diagram 5 5...

Page 32: ...nging O3 port setting in the audio crosspoint MEDIA AUDIO XP O3 Mute The following command is exclusive to the analog port O3 MEDIA AUDIO O3 Mute Supported Audio The supported sample rates are 44 1 48...

Page 33: ...le blue color Double click on the name to open the device settings The default device name is UCX D Dante_MAC_address_last 6_characters It can be changed under Device config tab Similarly the channel...

Page 34: ...t Ethernet Ethernet USB Ethernet bridge USB Ethernet bridge Ethernet Layer 10 100 10 100 10 100 10 100 10 100 10 100 USB Ethernet Bridge The built in USB Ethernet bridge provides Ethernet for the USB...

Page 35: ...by a computer through Ethernet by the Lightware Device Controller LDC The software can be installed on a Windows PC or macOS The application and the User s Manual can be downloaded from www lightware...

Page 36: ...nd opens the update window if LDC updates are found The current and the update version number can be seen at the top of the window and they are shown in this window even with the snapshot install The...

Page 37: ...p 2 Run the controller software device discovery window appears automatically Device discovery window in LDC Change IP Address To modify IP address settings quickly it is not necessary to enter the de...

Page 38: ...6 4 LDC Layout ATTENTION Up to the v1 0 1b1 firmware version and v2 5 3b3 LDC version the older LDC layout can be seen From the 1 1 0b7 firmware version and v2 5 4b3 LDC the LDC design changed as it i...

Page 39: ...udio Input 6 Audio output port Analog audio output port clicking on the O3 tile opens the Analog Audio Output window The de embedded audio is mirrored to the Dante Audio Output in case of UCX 4x2 HC30...

Page 40: ...f the port signal Icon is grey Description Icon is highlighted Description Port is unmuted Port is muted Port is unlocked Port is locked Signal is not encrypted with HDCP 2 2 Signal is encrypted with...

Page 41: ...length 63 characters Lock lock unlock The port can be locked to the currently connected output ports by putting the tick If the port is locked the crosspoint state of this port cannot be changed Mute...

Page 42: ...If the port is locked the crosspoint state of this port cannot be changed Mute mute unmute The incoming signal can be muted unmuted by putting a tick If the port is muted no signal is transmitted from...

Page 43: ...d BYOD devices supporting USB3 x usually choose shared mode USB3 1 and 2 lane DP Prefer video Uses 4 Lanes for Displayport video in this case USB 3 x data transmission does not operate Prefer USB 3 1...

Page 44: ...d output ports by putting the tick If the port is locked the crosspoint state of this port cannot be changed INFO When the locked input was switched to the output the crosspoint state can not be chang...

Page 45: ...ting the tick If the port is locked the crosspoint state of this port cannot be changed Mute mute unmute The incoming signal can be muted unmuted by putting a tick If the port is muted no signal is tr...

Page 46: ...lick on the Apply autoselect settings button after the changes to launch the new settings See more details about the feature in The Autoselect Feature section 6 6 5 Embedded Audio Input Port propertie...

Page 47: ...rmation about the signal like full size and active video resolution This feature is a good troubleshooter if compatibility problems occur during system installation To access this function open the po...

Page 48: ...sb usbc 6 7 1 USB C Port Properties Available settings and tools General Port name The name of a port can be changed by typing the new name and clicking on the Set button The following characters are...

Page 49: ...n does not happen depending on the connected device INFO Using Dual role setting is highly recommended the other options are mainly for troubleshooting Source When the connected device is a sink e g s...

Page 50: ...cked the crosspoint state of this port cannot be changed Autoselect autoselect usbautoselect new For more details about this feature see Autoselect section Autoselect settings Disable autoselect Follo...

Page 51: ...e the emulated EDID Learning an EDID The process is the same as changing the emulated EDID the only difference is the Destination panel press the User button Thus one or more EDIDs can be copied into...

Page 52: ...anced EDID Editor window The editor can read and write all descriptors which are defined in the standards including the additional CEA extensions Any EDID from the device s memory or a saved EDID file...

Page 53: ...low Source panel Easy EDID Creator is opened in a new window For more details about EDID Editor please visit our website www lightware com and download the EDID Editor Application note EDID Creator Wi...

Page 54: ...IO port number GPIO1 P1 GPIO H 3 4 5 1 2 Interval Interval section is designed for setting the chosen GPIO pin to the specified level for a specified time Configure the Duration time and the Logic lev...

Page 55: ...version serial numbers MAC addresses temperatures and voltage information Device label can be changed to unique description by the Set button buttonlock lockbutton You can disable the functionality of...

Page 56: ...to enable the Run script It means that the script runs until the uploading another script or disable this function Click Upload File to browse a zipped file It will replace the previous one Clone con...

Page 57: ...starts with character received response starts with character The color of each item depends on the type of the command and response The content of the window can be emptied by the Clear button If the...

Page 58: ...htware products The supported LW3 commands are described in this chapter Overview Instructions for the Terminal Application Usage Protocol Rules System Commands Video Port Settings General Welcome Scr...

Page 59: ...NAGEMENT SYS 7 1 Overview The Lightware Protocol 3 LW3 is implemented in almost all new Lightware devices matrix switchers signal extenders and distribution amplifiers since 2012 The protocol is ASCII...

Page 60: ...se the dot character when addressing a property GET SerialNumber pr SerialNumber 87654321 GETALL command The GETALL command can be used to get all child nodes properties and methods of a node with one...

Page 61: ...s a group Each line is terminated with a Carriage Return Cr r and Line Feed Lf n characters In several cases the number of the lines in the response cannot be determined in advance e g the client inte...

Page 62: ...tion There are two independent users controlling the device through two independent connections Connection 1 and Connection 2 The events in the rows occur after each other OPEN V1 MEDIA AUDIO O3 o V1...

Page 63: ...gs are restored See the complete list in the Factory Default Settings section factory 7 4 4 Querying the Firmware Package Version Command and Response firmwareversion GET V1 MANAGEMENT UID PACKAGE Ver...

Page 64: ...dSource pw V1 MEDIA VIDEO XP O2 ConnectedSource I5 CALL V1 MEDIA VIDEO XP switch I1 O1 mE V1 MEDIA VIDEO XP switch E006 Illegal operation 7 5 2 Switch an Input to All Outputs Command and Response CALL...

Page 65: ...Parameter description Values Value description state The chosen input is ignored from the autoselect process or not true The port is included in autoselect false The autoselect function ignores that p...

Page 66: ...t present Example GET V1 MEDIA VIDEO I1 SignalPresent pr V1 MEDIA VIDEO I1 SignalPresent false 7 5 12 HDCP Setting Input Port HDCP capability can be set on the input ports thus non encrypted content c...

Page 67: ...The embedded audio is muted false The embedded audio is unmuted Example SET V1 MEDIA VIDEO O1 EmbeddedAudioMute false pw V1 MEDIA VIDEO O1 EmbeddedAudioMute false 7 5 16 OutputSignalType Command and R...

Page 68: ...names are truncated Example SET V1 MEDIA VIDEO I5 WELCOMESCREEN MessageText info pw V1 MEDIA VIDEO I5 WELCOMESCREEN MessageText info 7 6 4 Reset Welcome Screen Image This command restores the original...

Page 69: ...tion is disabled Example SET V1 MEDIA AUDIO AUTOSELECT O3 Policy Follow video pw V1 MEDIA AUDIO AUTOSELECT O3 Policy Follow video 7 8 5 Set the Followed Video Port to Autoselect Command and Response S...

Page 70: ...output port number signal_state Signal presence true false The audio signal is present No audio signal is present Example GET V1 MEDIA AUDIO I1 SignalPresent pr V1 MEDIA AUDIO I1 SignalPresent false...

Page 71: ...current volume is 1 52 dB which means 82 84 in percent 7 8 15 Analog Audio Output Balance by Steps Command and Response CALL V1 MEDIA AUDIO O3 stepBalance step m0 V1 MEDIA AUDIO O3 stepBalance Paramet...

Page 72: ...Parameters Parameter Parameter description Values Value description usb_port USB Port U1 U4 H1 USB C and USB B port number USB hub locked_state Locked state true false The port is locked The port is u...

Page 73: ...V1 MEDIA USB AUTOSELECT H1 VideoFollowPort O1 7 9 8 Change the Autoselect Included USB Ports DIFFERENCE This command is available only from FW package 1 1 0b7 Command and Response SET V1 MEDIA USB AUT...

Page 74: ...SB3 1 and 2 lane DP Prefer video all the four lanes reserved for video transmission USB 3 1 data transmission does not operate Prefer USB 3 1 2 lanes are reserved for USB 3 1 2 lanes for video Example...

Page 75: ...V1 MEDIA USB usb_port ActivePortPowerRole pr V1 MEDIA USB usb_port ActivePortPowerRole power_role Parameters Parameter Parameter description Values Value description usb c_port USB C port number U1 U...

Page 76: ...valid EDID is stored in D1 memory place 7 11 3 Query the Preferred Resolution of a User EDID Command and Response GET V1 EDID U user_edid PreferredResolution pr V1 EDID U user_edid PreferredResolution...

Page 77: ...y 7 11 7 Deleting an EDID from User Memory Command and Response CALL V1 EDID delete user_edid mO V1 EDID delete Parameters Parameter Parameter description Values Value description user_edid The emulat...

Page 78: ...ettings mO V1 MANAGEMENT NETWORK applySettings INFO The applySettings method will save and apply the new value and results the device to reboot INFO The current setting can be queried by using the GET...

Page 79: ...alue Parameters Parameter Parameter description Value Value description value The output value of the GPIO pin High high level Low low level Example GET V1 MEDIA GPIO P1 Output pw V1 MEDIA GPIO P1 Out...

Page 80: ...ameter Parameter description Value Value description sensor_type It defines that the low or high input level means the occupancy Active low Occupancy status is Occupied when the input level is low Act...

Page 81: ...C InfoMessage text Video Port Settings USB C Related Commands Restart Link Training CALL V1 MEDIA VIDEO I1 DP restartLinkTraining 7 15 LW3 Commands Quick Summary System Commands Set the Device Label S...

Page 82: ...ercent CALL V1 MEDIA AUDIO O3 stepVolumePercent step Analog Audio Output Balance by Steps CALL V1 MEDIA AUDIO O3 stepBalance step USB Port Settings Switch USB Input CALL V1 MEDIA USB XP switch host H1...

Page 83: ...dhcp_status Change the IP Address Static SET V1 MANAGEMENT NETWORK StaticIpAddress IP_address Change the Subnet Mask Static SET V1 MANAGEMENT NETWORK StaticNetworkMask netmask Change the Gateway Addr...

Page 84: ...ustomers perform firmware upgrades on our products by giving a few tips on how to start and by explaining the features of the Lightware Device Updater v2 LDU2 software To get the latest software and f...

Page 85: ...he LFP2 package file You need only this file to do the upgrade on your device This allows the use of the same LFP2 package for different devices The package contains all the necessary components binar...

Page 86: ...ed Press the Search for devices button all the devices will be listed which are compatible with the selected firmware pack INFO If you press the Select firmware package button the release notes of the...

Page 87: ...ly The current firmware version of the device is highlighted in orange if it is different from the version of the package loaded DIFFERENCE UCX 4x2 HC30D model is supported above v1 1 0 firmware packa...

Page 88: ...try the upgrade again If the device cannot be switched to bootload firmware upgrade mode you can do that manually as written in the User s manual of the device Please note that backup and restore cann...

Page 89: ...eck signal integrity through the whole signal chain starting from source side and moving forward to receiver end At first check front panel LEDs and take the necessary steps according to their states...

Page 90: ...e is set 1 10 The source sends 4K signals but the emulated EDID is not supported this resolution Check the emulated EDID and select another e g F139 EDID on the input port 6 8 1 LW3 7 11 4 Symptom Roo...

Page 91: ...y consult with the hardware or software engineer who designed the product to get the information from the most reliable source However the troubleshooting process can be even faster with your help The...

Page 92: ...Thefollowingsectionscontaindescriptionsandusefultechnicalinformationhowthedevicesworkinthebackground The content is based on experiences and cases we met in the practice These sections help to unders...

Page 93: ...later they do not sense that EDID has been changed You need to restart your source to make it read out the EDID again 10 1 2 Advanced EDID Management Each DVI sink e g monitors projectors plasma displ...

Page 94: ...roduced the HDCP enabling disabling function the HDCP capability can be disabled in the Lightware device If HDCP is disabled the connected source will detect that the sink is not HDCP capable and turn...

Page 95: ...2 2 Source and HDCP v1 4 Sink In this case the signal of an HDCP v2 2 compliant source is switched to an HDCP v1 4 compliant sink device The signal is encrypted with HDCP v2 2 on the input and encrypt...

Page 96: ...it eliminates the following errors Intra pair skew Skew between the and wires within a differential wire pair e g Data2 and Data2 It s caused by different wire lengths or slightly different wire const...

Page 97: ...0b7 LDC software v2 5 4b3 11 Appendix Tables drawings guides technical details and hashtag keyword list as follows Specifications Factory EDID List Cable Wiring Guide Mechanical Drawings Factory Defa...

Page 98: ...Max video resolution 4096x2160 60Hz RGB 4 4 4 up to 600MHz pixel clock 1920x1080 120 Hz 36 bit Max input HDMI cable length with premium cerified cable at 3840x2160 60Hz 4 4 4 5m Reclocking Pixel Accur...

Page 99: ...n1 Connector type B type receptacle USB compliance USB 3 0 Connector type mini B type USB compliance USB 2 0 11 2 Port Numbering Audio Video Ports Port name Video port nr LW3 Audio port nr LW3 Inputs...

Page 100: ...1024 75 02 Hz H F104 1600 x 1200 50 00 Hz H F105 1600 x 1200 60 00 Hz H F106 1920 x 1200 59 56 Hz H F107 2560 x 1440 59 95 Hz H F108 2560 x 1600 59 86 Hz H F109 3840 x 2400 24 00 Hz H F110 3840 x 216...

Page 101: ...inked with passive accessories e g special cables but in this case half of the line level is lost ATTENTION There are numerous types of regularly used connector and cable types to connect audio device...

Page 102: ...endix UCX series User s Manual 102 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 11 5 Mechanical Drawings Dimensions are in mm UCX 4x2 HC30 model 26 246 150 140 3 POWER LED 67 167 35 Power s...

Page 103: ...11 Appendix UCX series User s Manual 103 Applied firmware package v1 1 0b7 LDC software v2 5 4b3 UCX 4x2 HC30D model 140 3 26 150 271...

Page 104: ...ated EDID on all four inputs Factory 47 Universal HDMI PCM Analog audio output port settings Volume 0 00 dB 100 Balance 0 center Autoselect Follow video O1 USB port settings USB C Power Limit Equal ou...

Page 105: ...most of the times therefore Vconn Swap command would only result in the connected device sourcing the Vconn and avoiding this issue Properties in SYS node may change in future releases HPDsignalisact...

Page 106: ...e C connectors then the ActiveAltMode property erroneously reads as DP V1 MEDIA USB U1 ActiveAltMode DP This issue causes Lightware Device Controller to erroneously display a yellow DP indicator on th...

Page 107: ...in LDC crosspoint Crosspoint switch setting devicelabel Device label dhcp Dynamic IP address DHCP setting diagnostic Failure diagnostic related tool information dpaltmode Displayport Alternate mode s...

Page 108: ...above stated warranty and procedures will not apply to any product that has been 2 1 Modified repaired or altered by anyone other than a certified Lightware engineer unless expressly agreed beforehand...

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