3
Customer Service and Support
To Obtain Warranty Support or Advice, Please Complete These Easy Steps:
Contact LIFESMART PRODUCTS Technical Support
Phone
:
1-866-484-2066 or 1-214-614-2509
E-‐mail
:
Visit us: www.lifesmartproducts.com
You will need to provide the unit's model number, serial number (
located on the
heater’s front panel, rear panel, or on the box),
date of purchase, retailer of
purchase, a daytime phone number, and possibly a copy of your receipt.
Be Patient, Clear, and Concise.
Describe the issue and symptoms you have for, and about the product. A certified
LIFESMART Technical Support agent will give you an evaluation of your issue and your
resolution options. If the answer is not available at that time, you will be referred to the
appropriate channels, or given a call/e-mail back within 72 hours with an answer or
resolution.
If after speaking with LIFESMART Technical Support, it is determined by one of our
agents that your unit may need to be sent in to us to be evaluated/repaired, our
representative will provide you with a
reference number
and provide you with details
on how to send in your unit for repair.
