14
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The heater does not
turn on .
1 . The power cord is not plugged in .
2 . The electricity at the main fuse box is
not working .
3 . The battery in the remote control is
dead .
4 . The thermostat on the heater is set
lower than the room temperature .
1 . Plug the power cord into an electrical outlet .
2 . Check the electricity at the main fuse box .
3 . Replace the batteries in the remote control .
4 . Increase the thermostat temperature on the
heater for a higher heat setting .
ONE-YEAR LIMITED WARRANTY
The manufacturer warrants this heater against defects in materials and workmanship on infrared tubes, for a period of 3
years from the original date of purchase . All other functional parts are warranted for a 1 year period from the original date
of purchase . Your sales receipt showing the date of purchase of the product is your proof of purchase . Keep it in a safe
place for future reference .
This product is made with the highest quality materials and is warranted to be free from defects in materials and
workmanship at the time of purchase . This limited warranty applies to products manufactured or distributed by the
manufacturer, are delivered in the continental United States, and extends to the original purchaser, or gift recipient . This
warranty becomes valid at the time of purchase and terminates either by the specified time frame listed above and/or
owner transfer . Any refunds or monetary compensations must be claimed through the place of purchase (retailer), and not
through the manufactu
rer . Any extended warranties (warranties that cover above and beyond this manufacturer warranty)
that are sold through a retailer or third party, are not directly correlated with this products’ limited warranty, and may be
redirected to said retailer or third partry for coverage .
This warranty extends through the manufacturer of the product, and covers functional parts only . Cosmetics are not
covered, unless unequivocally determined it is a workmanship defect . Shipping damage should be addressed with the
shipping company, retailer, or place of purchase, not the manufacturer unless the manufacturer was the direct shipper .
The manufacturer’s sole obligation under this warranty shall be limited to furnishing the original purchaser replacement
parts for units deemed repairable by the supplier’s warranty department . The purchaser is responsible for insuring any
parts shipped or returned, if desired . The purchaser is responsible to prepay any shipping charges (both ways) including,
but not limited to taxes and duties . All exchanged parts and products replaced under this warranty will become the
property of manufacturer . The manufacturer reserves the right to change manufacturers of replacement parts or products
for use, in order to cover any existing warranty .
The purchaser may be asked to provide the supplier with proof of purchase documents (including the date of purchase)
if requested . Any evidence of alteration, erasing, or forgery of proof of purchase documents will be just cause to VOID
this limited warranty . Products, in which the serial number has been defaced or removed are not eligible for warranty
coverage .
This warranty does not apply if the unit has been subject to negligence, fabrication, misuse, abuse, or repairs,
alteration by non-manufacturer authorized personnel, inappropriate installations, or any case beyond the control of the
manufacturer . Examples of warranty invalidation may also include, but are not limited to:
• Use of lacquer or paints in (and around) the heaters
• Heater placed on non-approved surfaces
• Electrical requirement deficiencies (15-20 amp dedicated outlet)
• Use on extension cords/timers/surge protectors/GFCI
• Outdoor applications
• Normal wear/tear/weathering
• Pet/consumer accidents
The manufacturer shall not be liable for any loss due to use (or misuse) of the heater or other incidental or consequential
costs, expense or damages without irrefutable foundations . Under no circumstances shall the manufacturer or any of its
representatives be held liable for injury to any person or damage to any property, however arising . Any implied warranty
shall have duration equal of the applicable warranty stated above. Specifications are subject to change
without notice or obligation .
This limited warranty gives the original purchaser specific legal rights. Other rights may vary from state to
state .